Customer support specialist Jobs in Burnaby, BC

Clio is the global leader in legal AI technology, empowering legal professionals and law firms of every size to work smarter, faster, and more securely.

We are currently seeking a Customer Support Specialist to join our Customer Support Team in our Sydney hub office.

What you'll work on :

• Handle a high volume of inbound requests by phone, chat, and email, making the customer experience feel effortless.
• Advocate for the value Clio provides and become an expert in all of Clio’s features and functionality.
• Methodically troubleshoot technical product issues, reproducing and coordinating resolutions with our Technical Escalations, Product, and Customer Success teams.
• Confidently answer questions, providing advice, training solutions, and proactively solving the customer's next challenge.
• Add to our knowledge base, ensuring quality, and coach users in the usage of self‑serve resources.
• Capture feedback on the product for use by our Product team.
• Contribute to personal and group projects to improve service delivery and processes across the department.

What you'll bring :

Serious bonus points if you have :

What you will find here :

Compensation is one of the main components of Clio’s Total Rewards Program. We have developed a series of programs and processes to ensure we are creating fair and competitive pay practices that form the foundation of our high‑performing culture.

The expected salary range for this role is $62,600 to $73,700 to $84,800 AUD. There are separate salary bands for other regions based on local currency. Our salary bands reflect the range of skills and experience needed for the position and allow room for growth at Clio. For experienced individuals, we typically hire at or around the midpoint of the band. The top portion of the salary band is reserved for employees who demonstrate sustained high performance and impact at Clio. Those who are new to the role may join below the midpoint and develop their skills over time. The final offer amount for this role will be dependent on geographical region, applicable experience, and skillset of the candidate.

Diversity, Inclusion, Belonging and Equity (DIBE) & Accessibility

Our team shows up as their authentic selves and is united by our mission. We pride ourselves in building and fostering an environment where our teams feel included, valued, and enabled to do the best work of their careers, wherever they choose to log in from. We are committed to equal employment and encourage candidates from all backgrounds to apply.

Clio provides accessibility accommodations during the recruitment process. Should you require any accommodation, please let us know and we will work with you to meet your needs.

Disclaimer : We only communicate with candidates through official @clio.com email addresses.

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