Remote Customer support Jobs in Saskatoon, SK

7shifts is an all-in-one team management software platform designed for the restaurant industry. We’re used by 1 in 10 restaurant workers and over 50,000 restaurants across North America. Our mission is to simplify Team Management and improve performance for restaurants, with a long-term vision of elevating what restaurant teams can achieve together.

As the Customer Support Representative at 7shifts, you will play a key role in the satisfaction and retention of our customers by empowering them to use 7shifts to its full value, and growing their business by providing personalized and trusted support. As the first point of contact for customers via chat, email and phone call, you will serve as a key contributor to the success of 7shifts as we continue to foster our vision of being the leading team management platform for restaurants.

We’re building an inclusive work environment that is representative of the diverse industry we have the pleasure of serving and encourage candidates from all backgrounds to apply.

We are currently offering two different shifts during the week, Sunday to Thursday and Tuesday-Saturday. Please note that the working schedule is subject to change depending on business needs. If a change is needed, there will be adequate notice and communication.

What you’ll do :

• Act as the first point of contact with 7shifts customers via chat, email and phone channels to effectively troubleshoot and problem solve concerns
• Educate customers on basic product training, including developing training materials and videos that help new customers use 7shifts to its fullest potential
• Identify new ways customers can benefit from the product, understanding their business challenges and finding creative solutions to their problems
• Proactively track requests and commonly occurring issues, identifying and reporting software bugs to the appropriate teams
• Collaborate closely with the Support team by actively participating in team meetings and discussions

What you bring :

It’d be even cooler if you had :

Our commitment to our team members :

We thank you for your interest in joining the 7shifts team!

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Are you legally entitled to work in Canada?

Please note that we are able to support immigration for candidates eligible through the Global Talent Stream (GTS) or the Provincial Nominee Program (PNP). These programs apply to candidates in engineering, IT, experience design, and data analyst roles that have completed formal education (degree or college program) in their designated field and have 5 or more years of experience.

Are you currently located in Saskatoon, SK?

Please note that this role is a remote or hybrid opportunity within Saskatoon.

Our Support team is the first point of contact for our customers and shifts are scheduled based on business needs. Currently we have a set schedule from Sundays to Thursdays. Would you be able to accommodate weekend hours as a part of the scheduling requirements?

How did you hear about 7shifts or this position?

If you heard about us from someone on our team, please let us know who!

Can you provide an example of a time when you encountered a complex customer inquiry that required resilience? Please share the situation, the steps you took to troubleshoot, and the outcome.

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