Customer support Jobs in Moncton, NB

Overview :

Want to let your people skills shine for $22.75 / hour?

We're looking for people with a desire to help others to join our new team of Customer Service and Emergency Support Specialists .

In this position, you'll play an essential role in handling various types of calls. You will respond to regular telecom assistance requests and act as an intermediary contact between people in emergency situations and public safety professionals.

What we offer :

A competitive salary of $22.75 / hour (includes bonuses of $7.25 / hour of work);

A night premium of $1.50 / hour and a weekend premium of $0.25 / hour;

An exceptional work environment : bright, spacious, relaxation areas, gym, games room and more;

Fully paid training - we take the time to support you to ensure your success;

A comprehensive benefits package after six months' service, including :

o   Full insurance (medical, dental and life insurance);

o   Significant discounts on telecommunications products and services.

Responsibilities : Your typical day :

• You will respond to directory assistance requests involving searches for residential, business and government telephone numbers in the Bell directory in Canada and the United States;
• You will handle some national and overseas long-distance calls. Your role will mainly consist of routing customers to the requested destinations according to different billings;
• Using your quick understanding and calm, empathetic attitude, you'll occasionally answer emergency calls. During these calls, you will collect the necessary information from the caller and connect him / her to the nearest public safety professionals;
• You will remain motivated to multi-task by handling calls courteously, quickly and accurately;
• You will ensure that the information provided remains private and strictly confidential at all times;

Qualifications :

What you need to succeed :

Training start date : March 24th

Why Nordia?

It's simple : our top priority is to provide a rewarding environment for our employees. That's why we are proud to offer competitive compensation, excellent benefits, and stimulating work environment. We offer a hybrid work environment, alternating between working from home and our modern head office in downtown Laval.

According to the most recent internal survey, the team members confirm it : 84% of Nordia’s employees would recommend Nordia as an employer to their family and friends! We are also on Waterstone's prestigious list of Canada's Most Admired Corporate Cultures, and we were recognized for our excellence in human resources at the recent Dunamis Awards gala.

Want to learn more about our career opportunities and what makes Nordia the best place to work?  Click here to find out!

Nordia is a designated employer to the New Brunswick Provincial Nominee Program (NBPNP) and Atlantic Immigration Program (AIP). This position of Customer Service and Emergency Support would be considered under NOC 64409, Teer 4