Remote Customer support Jobs in Abbotsford, BC

Job Summary

The Student Support Navigator provides comprehensive support to at-risk students particularly those facing safety risks or complex intersecting challenges. The Navigator maintains a high level of student contact and manages a caseload to assist with challenges related to physical or mental health finances family issues and social adjustment which may impact academic performance.

The Navigator is responsible for designing delivering and evaluating integrated student development programs within the Student Support Centre specifically aimed at supporting at-risk students. Additionally the role involves identifying the unique support needs of specific student sub-populations and developing targeted strategies and programs to address those needs while working closely with other support services to ensure comprehensive care.

Qualifications

An undergraduate degree from a recognized post-secondary institution.

A minimum of three (3) years of directly related experience in at-risk student support at the post-secondary level.

A minimum one-year experience providing case management services.

Suicide intervention course considered an asset.

Strong attention to detail.

Excellent communication skills.

Ability to quickly synthesize information from a variety of sources in order to make informed recommendations for the best welfare of the students.

Experience working with and coordinating response to crisis situations.

Direct experience in crisis intervention and response and case management procedures preferably in a higher education setting.

Awareness around boundaries of SSC role and ability to escalate to supervisor when there is a high presentation of risk and a team approach such as referral to CARE team is required.

Highly effective problem-solving and critical-thinking skills.

Demonstrated ability to apply critical thinking to complex problem-solving situations.

Excellent active listening and communication skills.

A proven ability to work both independently and collaboratively and to participate in consultative decision-making.

Ability to maintain accurate documentation and records of student interaction.

Experience using and maintaining case management software.

Ability to maintain confidentiality and appropriate boundaries when collaborating or coordinating services both with internal and external parties.

High level of discretion in the access and management of confidential student information including ability to use tact in writing appropriately confidential case notes.

Evidence of a strong commitment to the ethical and professional standards (FOIPPA regulations) of providing service to students.

The ability to work evenings and weekends as needed.

Excellent knowledge of MS Office and web applications.

Understanding of intersectionality and how it impacts the daily lives of students.

Trauma informed practice.

About UFV

The University of the Fraser Valley is located on the traditional territory of the Halqemylem-speaking peoples. We express our gratitude and respect for the honour of living and working in St : lo Tm : xw (St : lo Land; St : lo World). In all that we do UFV strives to support and honour the St : lo peoples goals of self-determination and well-being on these lands. A commitment to Indigenization and Reconciliation is core to our institutional Vision and Integrated Strategic Plan : IYAQAWTXW which means House of Transformation. This commitment includes the goal of centering Indigenous ways of knowing throughout our organization recognizing our responsibilities to community and a multi-year plan to increase the number of Indigenous faculty staff and administrators working at UFV.

UFV has campus locations in Abbotsford Chilliwack Mission and Hope in the beautiful British Columbia and in Chandigarh India. Recognized as one of BCs top employers UFV offers a combination of career and lifestyle benefits. Join a team of 1400 passionate professionals who value integrity inclusivity and excellence. At UFV you will serve a vibrant community and shape the future of 15000 students.

Indigenization equity and diversity are essential to our work as a university. A diverse community fosters the inclusion of voices that have been historically underrepresented and marginalized. At UFV we are committed to recruiting a diverse workforce that represents the community we proudly serve. We encourage applications from Indigenous peoples members of groups that experience discrimination due to race colour place of origin ancestry and / or religion persons who identify as women and 2SLGBTQ and persons with disabilities. We invite applicants to complete a confidential self-identification survey as part of the application process. All questions are voluntary with an option to decline to answer. Information will be used to support efforts to broaden the diversity of the recruitment process and results are not shared with the selection committee. Inquiries about the survey may be directed to .Learn more about our commitment to diversity and inclusion.

All qualified candidates are encouraged to apply; however Canadians and permanent residents will be given priority. In an effort to be both environmentally and fiscally responsible UFV will contact only candidates receiving an interview. We thank all applicants for considering UFV for employment. Shortlisted applicants may be required to undergo a criminal record check and / or a verification of their education credentials.

UFV is committed to the principle of equity in employment.

Key Skills

English,AXA,Immigration,Litigation Attorney,Big Data

Employment Type : Unclear

Experience : years

Vacancy : 1