Customer success manager Jobs in Vaughan, ON
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Customer success manager • vaughan on
Last updated: less than 1 hour ago
PetSmart does Anything for Pets - JOIN OUR TEAM!.Assistant Store Manager Customer Experience.At PetSmart, Anything for Pets begins with our people.
Every associate plays a vital role in creating mea...Show moreLast updated: 3 hours ago
A leading retail company is seeking a Bilingual Customer Success Specialist to enhance customer satisfaction and ensure successful implementation of subscription services.Ideal candidates will poss...Show moreLast updated: less than 1 hour ago
Speech French fluently to support customers.Provide quality telephone and email support with an emphasis on customer service, technical expertise, and timeliness to both non-technical end-users as ...Show moreLast updated: 30+ days ago
Customer Success Manager (Cloud Services).OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture.As a...Show moreLast updated: 22 days ago
A client seeking technical support expertise is hiring a Technical Support Analyst to manage customer inquiries and issues.
The ideal candidate should have over 8 years of experience in technical su...Show moreLast updated: 30+ days ago
A leading infrastructure firm in York Region is seeking a Project Manager to oversee capacity assessment projects.This role involves planning, scheduling, and ensuring successful project delivery w...Show moreLast updated: 1 day ago
Get AI-powered advice on this job and more exclusive features.This range is provided by Uzado Inc.Your actual pay will be based on your skills and experience — talk with your recruiter to learn mor...Show moreLast updated: 30+ days ago%20Lt%C3%A9e%2FLtd)
Are you someone who is passionate about following the latest fashion trends Does leading a team excite you Then this opportunity is for you! .
As an Assistant Store Manager you will report to t...Show moreLast updated: 30+ days ago
LotusFlare is a provider of cloud-native SaaS products based in the heart of Silicon Valley.Founded by the team that helped Facebook reach over one billion users, LotusFlare was founded to make aff...Show moreLast updated: 27 days ago
Client Success Manager, Accelerator Business Unit.Client Success Manager - Accelerator Business Unit.Client Success Team Lead - Accelerator Business Unit.
Clever Digital Marketing (CDM) is a perform...Show moreLast updated: less than 1 hour ago
A leading retail organization in Canada seeks a Customer Service Manager to coordinate front end operations and deliver exceptional customer service.
The role involves overseeing transactions, ensur...Show moreLast updated: less than 1 hour ago
Tadaweb is a scale-up technology company providing an open-source information platform that magnifies the impact of investigative, analytical and operations teams.
Over the past 11 years, Tadaweb ha...Show moreLast updated: 30+ days ago
Select how often (in days) to receive an alert : .Bausch + Lomb (NYSE / TSX : BLCO) is a leading global eye health company dedicated to protecting and enhancing the gift of sight for millions of people ...Show moreLast updated: 30+ days ago
With over 230 stores across the country,.Canadian women’s fashion by championing self-acceptance and inclusivity to a growing and loyal customer base.
We know great fashion fits great women, and not...Show moreLast updated: 30+ days ago
A dental services provider in Vaughan is seeking a Treatment Coordinator to be the first point of contact for patients, guiding them through treatment and financial options.The ideal candidate will...Show moreLast updated: 11 days ago
A leading retailer of athletic footwear and apparel seeks a Sales Associate to lead a store team in delivering exceptional customer service.
Responsibilities include coaching, motivating team member...Show moreLast updated: 14 days ago
Lead and oversee global Customer Success and Support operations to ensure alignment with company objectives.Build and develop high-performing teams that prioritize accountability, collaboration, an...Show moreLast updated: 30+ days ago
Director, Customer Success at WellnessLiving.Based on experience + Benefits + Vacation.Toronto, ON (Hybrid / Remote Options Available).
Chief of Technology and Operations (CTO / COO).At WellnessLiving...Show moreLast updated: 30+ days ago
A pet nutrition company in Richmond Hill seeks a Customer Service & Retention Specialist.This role involves proactive sales outreach, handling customer inquiries across multiple platforms, and docu...Show moreLast updated: 30+ days ago
- New!
Assistant Store Manager - Customer Experience
PetSmartVaughan, Ontario, CanadaFull-time +1
- New!
Bilingual Customer Success Specialist - Part Time
Staples CanadaRichmond Hill, York Region, CAPart-time
Customer Success Associate, Technical Support (French bilingual)
Industrial Scientific CorporationRemote, Ontario, CanadaRemote
Full-time
Customer Success Manager (Cloud Services)
OpenTextRichmond Hill, York Region, CAFull-time
Technical Support Analyst — On-Call & Customer Success
ROSSRichmond Hill, York Region, CAFull-time
Civil Project Manager : Delivery & Client Success
Civica Infrastructure IncVaughan, York Region, CAFull-time
Technical Account Manager
Uzado Inc.Richmond Hill, York Region, CAFull-time
Assistant Store Manager West Ridge Power Centre
Reitmans (Canada) Ltée / LtdVaughan, Ontario, CanadaFull-time
Care Success Manager
LotusFlareNorth York, ON, CanadaFull-time
- New!
Client Success Manager, Accelerator Business Unit
Clever Digital MarketingVaughan, York Region, CAFull-time
- New!
Retail Front-End Customer Experience Manager
Walmart Canada CorpRichmond Hill, York Region, CAFull-time
Remote Customer Success Manager – Tadaweb
JobspaddyOntarioRemote
Full-time
Manager, Customer Service
Bausch & Lomb GmbHVaughan, York Region, CAFull-time +1
Assistant Store Manager - Vaughan Mills
ReitmansVaughan, York Region, CAFull-time
Patient Success Coordinator-Flexible Hours, Multi-Location
Canadian Dental Services CorporationVaughan, York Region, CAFull-time
Retail Assistant Manager — Lead Sales & Customer Experience
Foot Locker, Inc.Vaughan, York Region, CAFull-time
Sr. Director, Customer Success
WellnessLivingHybrid Richmond Hill, CanadaRemote
Full-time
Sr. Director, Customer Success
WellnessLiving Systems Inc.Richmond Hill, York Region, CAFull-time +1
Pet Customer Success & Retention Specialist
NutricanineRichmond Hill, York Region, CAFull-time
- Victoria, BC (from $ 82,500 to $ 187,892 year)
- Toronto, ON (from $ 74,326 to $ 181,905 year)
- Vancouver, BC (from $ 72,564 to $ 181,856 year)
- Old toronto, ON (from $ 73,649 to $ 181,809 year)
- Calgary, AB (from $ 83,236 to $ 181,748 year)
- St. John's, NL (from $ 75,000 to $ 180,914 year)
- Longueuil, QC (from $ 66,989 to $ 180,680 year)
- Vaughan, ON (from $ 61,600 to $ 179,903 year)
- Burnaby, BC (from $ 85,000 to $ 179,862 year)
- Ottawa, ON (from $ 81,500 to $ 179,839 year)
Assistant Store Manager - Customer Experience
PetSmartVaughan, Ontario, Canada3 hours ago
Job type
- Full-time
- Part-time
Job descriptionParticipates in employment decisions such as recruiting, interviewing, hiring, coaching, and terminating. Facilitates the associate experience and supports associate development. This includes but is not limited to associate reviews, recognition, team events, labor management, training, onboarding, mentoring, succession planning, and coaching for growth. Address and administer associate complaints and grievances. Prioritize, delegate, and validate daily tasks for associates to meet business and pet parent needs. Lead and coach associates on proper processes to ensure pets in our care are safe and healthy. Coordinates staffing coverage for experience activities in pivotal areas of the store. Effectively communicates company information and priorities to associates to ensure alignment and deliver on expectations. Delegate and validate completion of daily tasks including engagement videos. Address and administer associate complaints and grievances. Recognizes and celebrates associates driving overall associate engagement. Leads the associate and pet parent experience at all levels and ensures pets in our care are safe and healthy. Responsible for the pet parent experience and outcomes conducted over the telephone, in person or online, and responding to general and escalated pet parent’s concerns. Assists with reservations in hotels, salons, and training. Oversees all PetSmart services (salon, training, hotel and day camp), live pet sales and adoptions. Evaluates operations and seeks opportunities to continuously improve experiences and services. Oversees store events and marketing (adoptions, hotel, salon, etc.). Maintains store standards and leads a culture of empowerment by ensuring compliance with our policies and procedures (P&Ps) and code of ethics. Responsible for conducting monthly Services Walks to validate proper execution of policies and procedures. Responsible for taking immediate action when a sick / injured pet is identified in the store; transport to the vet as needed. Shared responsibility with store opening and closing procedures to ensure we uphold our brand promise. Drives and identifies opportunities to grow the business and hold associates accountable in achieving store P&L expectations such as sales and shrink targets. Manages expenses such as labor and supplies and any other relevant store metrics. Leverages home office partners and resources to submit and follow up on store related work orders and purchase card allocation. Works directly with the services associates on productivity and scheduling to grow the business and achieve company goals. 3-5 years of retail leadership or experience in a customer-focused environment. Full time availability required, flexibility in schedule, able to work evenings, weekends, and holidays as needed Proficiency in computer applications. Strong written and verbal communication skills. Ability to react under pressure and maintain composure. Strong organizational skills and attention to detail. Typically oversees one to six lead associates and ten to seventy non-leader associates. Carries out supervisory responsibilities in accordance with PetSmart’s policies and procedures. Associate required to stand, walk, climb a ladder, and use hands to handle, feel, hold, write, etc. The associate frequently is required to reach with hands and arms : stoop, kneel, crouch, talk and hear. Specific vision abilities required by this job include depth perception. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Associate must frequently lift and / or move up to 50 pounds and occasionally team lift and / or move more than 100 pounds. Specific vision abilities required by this job include depth perception. While performing the duties of this job, the associate is occasionally exposed to moving mechanical parts, as well as a wet environment with an abundance of pet hair. The noise level is moderate in the work environment; however, associates may be exposed to high levels of noise at times. Exposure to live animals and their handling is common. Part-time employees in Saskatchewan only may be eligible for medical and other benefits after completing six months of continuous service and working an average of at least 15 hours per week.
PetSmart does Anything for Pets - JOIN OUR TEAM!
Assistant Store Manager Customer Experience
About Life at PetSmart
At PetSmart, Anything for Pets begins with our people. Every associate plays a vital role in creating meaningful experiences for pets and their families, and we empower our teams with the tools, resources, and opportunities to grow and succeed. This posting reflects an existing vacancy, and we are actively seeking candidates for this role.
Benefits that benefit you
Take care of yourself and your family members—whether they be two-legged or four, have feathers, fur, or fins. Enjoy true rewards (plus lots of warm, fuzzy feelings)! Check out some of our AWEsome offerings :
- Paid Weekly
- Health & Wellness Benefits
- Group Registered Retirement Plan (RRSP) with company match
- Paid Time off for full-time associates
- Associate discounts
- Tuition Assistance
- Career pathing
- Development opportunities
Job Summary
PetSmart’s Experience Leader (ELR) is responsible for providing exceptional leadership and service to our pet parent while upholding the company’s vision, mission, values, and strategy. This role is expected to provide exemplary leadership for the store by driving the pet parent experience through culture and strategies, achieving targeted results. This role has shared responsibility for the safety of people and pets, efficient execution of daily tasks and financial outcomes.
Essential responsibilities
Job responsibilities include, but are not limited to, the following and may vary depending on store characteristics and needs :
People Leadership :
Overall Store Experience :
Business Management
Qualifications
Supervisory Responsibility
Essential physical demands and work environment
Do what you love
Join us for a chance to make a meaningful impact every day. Whether it's helping a customer choose their first fish, celebrating a pet's birthday, or seeing the smile on a pet parent’s face after a fresh groom—you'll create moments that matter . At PetSmart, we cherish diversity and the unique perspectives of our 50,000 associates, all united by a passion for pets.
We’re delighted you’re interested in joining our pack and helping us in our commitment to doing Anything for Pets, and the people who love them. We're excited to hear your story and learn more about you! Apply Now!
PetSmart is an Equal Opportunity Employer
PetSmart provides an equal opportunity for all associates and job applicants without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics. We offer reasonable accommodations to applicants with disabilities throughout our application process, upon request and as required by law.
This job summary is intended to describe the general nature and level of work associates / leaders assigned to this job perform. It is not intended to include all duties and responsibilities. You will be provided with a copy of a job description for the actual position you are hired into. Exact rate of pay will be based on relevant experience level, training, skills or knowledge and store location. This position is paid on a per hour basis. In no instance will PetSmart pay less than the local minimum wage. This position is also eligible for benefits as described at https : / / benefits.petsmart.com / ca /