Customer success manager Jobs in Sydney, NS
Last updated: 2 days ago
Maritime Paper Products LP is a dynamic and team-oriented company.They believe that hiring the best people results in superior packaging and stronger relationships with their customers.With broad c...Show moreLast updated: 30+ days ago%20Lt%C3%A9e%2FLtd)
Are you someone who is passionate about following the latest fashion trends Does leading a team excite you Then this opportunity is for you! .
As an Assistant Store Manager you will report to t...Show moreLast updated: 6 days ago
Customer Service Representative.We are seeking a friendly and professional Customer Service Representative to join our team.
In this role, you will be the first point of contact for our customers, a...Show moreLast updated: 21 days ago
We are seeking people who love to help customers overcome Financial technology challenges and who feel rewarded by driving high levels of customer satisfaction.
The ideal candidate helps people to u...Show moreLast updated: 30+ days ago
Are you ready to join an exceptional team that offers comprehensive training, benefits, and flexible working hours?.Our ideal candidate embodies qualities such as adaptability, trainability, and a ...Show moreLast updated: 4 days ago
Northern Reflections is looking for a sales leader to inspire success within our stores.As Assistant Manager you will drive profitable sales growth while having full accountability for key financia...Show moreLast updated: 30+ days ago
Ready to make a splash in water treatment Veolias mission is to create a cleaner more sustainable world by helping cities and industries efficiently manage their resources.We take immense pride in ...Show moreLast updated: 2 days ago
Job Title : Customer Service Associate.As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and household goo...Show moreLast updated: 30+ days ago
At Avenir Energy, the Customer Experience & Branch Representative (CXR) plays a pivotal role in delivering exceptional service and ensuring the smooth operation of our local branches.You will b...Show moreLast updated: 7 days ago
Would you enjoy learning new things in a fast paced environment? Do you have an appetite for variety and challenging business problems to solve? Are you a great communicator who can clearly articul...Show moreLast updated: 30+ days ago
Are you ready to join an exceptional team that offers comprehensive training, benefits, and flexible working hours?.Our ideal candidate embodies qualities such as adaptability, trainability, and a ...Show moreLast updated: 10 days ago
Customer Service Representative.Our client in the insurance industry is actively seeking to fill 10 temporary roles within their Retirement Services Team for the peak season.This is an excellent op...Show moreLast updated: 30+ days ago
Store Manager in Training - Cape Breton Market.A wonderful opportunity to learn and grow into a Store Manager role with a great company!!.
Come make your difference in communities across Canada, whe...Show moreLast updated: 30+ days ago
WHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO?.This position supports customer service, technical support, and customer sales interactions.
It requires you to interact with hundreds of customers each w...Show moreLast updated: 30+ days ago
As one of the fastest growing retailers in Canada over the past 5 years we know the importance of hiring great people.As we continue our growth we are looking for people who will provide a fun and ...Show moreLast updated: 30+ days ago
MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients.
With a commitment to excellence and a focus on...Show moreLast updated: 30+ days ago
Customer Service Manager
Meridia Recruitment SolutionsNova ScotiaCA$60,000.00–CA$70,000.00 yearly
- Promoted
Assistant Store Manager - Halifax Shopping Centre
Reitmans (Canada) Ltée / LtdHalifax, Nova Scotia, CanadaCA$40,000.00–CA$47,000.00 yearly
Full-time
Customer Service Representative
Hustle Notice BizHalifax, Nova Scotia, CACA$17.25 hourly
Full-time
Quick Apply
Senior Financial Functional Consultant - Advisory Workday Success Plans
Canada Workday ULCNS, CanadaCA$150,000.00 yearly
Remote
Full-time
- Promoted
Customer Service Sales Representative Remote
SKW OrganizationKings, NS, CanadaRemote
Full-time
Store Assistant Manager
Northern ReflectionsNova ScotiaCA$30.00 hourly
- Promoted
Account AssociateManager - Industrial Water TreatmentChemical Sales
Veolia Environnement SAHalifax, Nova Scotia, CanadaFull-time
Customer Service Associate
SaversSydney, NSCA$18.00 hourly
Full-time +1
Customer Experience & Branch Representative
Avenir EnergySydney, NS, CAFull-time
Quick Apply
- Promoted
Social Media Marketing and Success Coach - Time Flexible RoleRemote
NU-DirectionsHalifax, Nova Scotia, Canada Ready to elevate your coaching career with a flexible and rewarding opportunity.Join our innovative Leadership Development team and leverage your expertise in a thriving remote sales / marketing and ...Show moreLast updated: 30+ days ago
Senior HCM Reporting & Analytics Consultant - Workday Success Plans
Workday, Inc.NS, CanadaCA$55.00 hourly
Remote
Full-time
- Promoted
Remote Customer Service Sales Representative
HMG CareersCape Breton, NS, CanadaRemote
Full-time
- Promoted
Customer Service Representative
Recrute ActionHalifax, Nova Scotia, CanadaCA$22.00 hourly
Customer Service Representative
U-HaulHalifax, Nova Scotia Horseshoe Lake Dr, Halifax, Nova Scotia B3S 0B4 Canada.Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Re...Show moreLast updated: 30+ days ago
Customer Service Associate
Savers / Value VillageSydney, NS, CA Job Title : Customer Service Associate.As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and household goo...Show moreLast updated: 30+ days ago
Store Manager in Training - Cape Breton Market
Loblaw Companies LimitedSydney River, NSCA$55,000.00 yearly
Full-time
Customer Service Representative
MCI, LCSydney, NS, CACA$40,000.00–CA$45,000.00 yearly
Customer Service Customer Service Representative
IMP GroupHalifax, Nova Scotia, CA Searching for a satisfying career in a growing industry that has a positive impact on people? Everything we do here at CAN-med contributes to improving our customers’ lives.We work closely with ind...Show moreLast updated: 30+ days ago
Retail Assistant Manager
ShowcaseHalifax, Nova ScotiaCA$36.92 hourly
Customer Service Representative
The Sydney Call CentreSydney, NS, CanadaCA$15.20 hourly
Full-time
Customer Service Manager
Meridia Recruitment SolutionsNova Scotia30+ days ago
Salary
CA$60,000.00–CA$70,000.00 yearly
Job descriptionMonitor order processing and fulfillment, ensuring orders are expedited promptly and accurately. Collaborate closely with the Production and Planning teams to streamline workflows and resolve any production-related issues that may impact order delivery. Implement proactive measures to reduce order lead times and improve order accuracy. Develop and execute training programs to equip CSRs with the knowledge and skills needed to excel in their roles. Provide ongoing coaching and mentorship to team members, fostering their professional growth and development. Stay up-to-date with industry trends and best practices to continuously enhance the team's capabilities. Lead and oversee customer service-related projects, including process improvements and system enhancements. Collaborate with cross-functional teams to ensure successful project execution, meeting timelines and objectives. Monitor project outcomes and implement adjustments as needed to achieve desired results. Provide comprehensive training to develop staff to meet established customer sales, service, and product knowledge standards. Coach and lead front-line employees, including monitoring performance, establishing performance goals and objectives while guiding their career development. Proactively address issues that impact service quality, efficiency, and productivity. Guarantee customer service staff possess and maintain interpersonal skills and comprehensive product knowledge across the product and service range. Strategize and monitor the daily activities of customer service operations. Take ownership of customer issues; investigate and resolve customer service concerns and questions and follow through to resolution. Operate as a liaison between sales, manufacturing, and shipping on a daily basis. Partner collaboratively with the Production Planning Team to align customer priorities. Assist in creating and managing the business plan and budget, reviewing, and ensuring efforts align with maintaining operating expenditures within budget. Education : University degree in a relatable field. Experience : A minimum of 5-7 years of progressive experience in customer service management or a related role within a manufacturing environment. Demonstrated leadership experience required. Managing from a Distance : Proven ability to effectively manage and lead Customer Service Representatives (CSRs) across multiple geographically dispersed locations. Communication Skills : Excellent verbal and written communication skills to effectively interact with customers, employees, and other stakeholders. Problem-Solving Abilities : Strong analytical and problem-solving skills to address customer issues, identify root causes, and implement effective solutions. Technical Skills : Proficiency in customer relationship management (CRM) software and Microsoft Office Suite (Word, Excel, PowerPoint). Process Improvement : Demonstrated ability to lead process improvement initiatives, streamline workflows, and optimize customer service operations. Cross-Functional Collaboration : Proven ability to collaborate effectively with cross-functional teams, including Sales, Production, and Planning departments. Training and Development : Experience in developing and implementing training programs for customer service teams to enhance their skills and performance. Quality Assurance : Knowledge of quality assurance principles and practices to ensure consistent service quality. Language : Being bilingual is not a requirement, however it would be an asset. Must demonstrate open and transparent dialogue in all aspects of work.
Customer Service Manager
Dartmouth, Nova Scotia
Reference #JL-18180
Maritime Paper Products LP is a dynamic and team-oriented company. They believe that hiring the best people results in superior packaging and stronger relationships with their customers. With broad capabilities, including in-house graphic and structural design, plate-making, and manufacturing for retail-ready display, they provide excellence in packaging solutions to their clients. Their facilities are located in Dartmouth, NS, Moncton, NB, Mount Pearl, NL and Summerside, PE. They are honored to be a member of Canada Best Managed Companies.
On behalf of our client, we are currently recruiting for a Customer Service Manager to join their team of dedicated professionals in Dartmouth, Nova Scotia.
The Customer Service Manager (CSM) is a pivotal role responsible for delivering exceptional customer service within Maritime Paper. This position requires a multifaceted skill set, including organizational and managerial acumen, in-depth knowledge of the product line, administration, operations expertise, and human resource management capabilities that align with the company vision and goals. This on-site position is both a leadership and hands-on role.
The primary objective is to ensure the smooth operation of the inside sales group by employing effective management techniques, motivating, training, and developing team members, and fostering a highly successful and efficient sales and service environment. The CSM serves as the product and service advocate, ensuring that all front-line staff possess the necessary product knowledge to fulfill client needs and generate quality referrals. As a role model and leader, the CSM must excel in problem-solving, decision-making, and departmental management to achieve optimal results.
This position requires a high degree of professionalism to all employees and customers and oversees the quality and efficiency of customer service. This is highly process driven and is responsible for writing and implementing standard procedures to improve, innovate and enhance customer experience while collaborating with other departments to resolve complex, escalated customer issues.
Key Responsibilities :
1. CSR Management / Leadership :
- Lead, motivate, and develop a team of 5-7 CSRs, providing guidance and support to enhance their performance in various locations.
- Establish clear performance objectives, conduct regular performance evaluations, and provide constructive feedback to drive continuous improvement.
- Foster a customer-centric culture within the team, emphasizing responsiveness, professionalism, and a commitment to exceeding customer expectations.
2. Expediting Orders :
3. Training and Development :
4. Project Implementation :
Other Responsibilities :
What You Will Bring :