Customer success manager Jobs in East York, ON
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Customer success manager • east york on
Last updated: 1 hour ago
Customer Success Manager, Strategy and Insights.We are seeking a Customer Success Manager, Strategy and Insights to strengthen customer relationships, drive adoption, and support long term value ac...Show moreLast updated: 10 days ago
SWTCH is pioneering EV charging solutions for multifamily and commercial properties across North America.Since 2016, our team of entrepreneurs, energy professionals, and technologists has been focu...Show moreLast updated: 30+ days ago
The people at UiPath believe in the transformative power of automation to change how the world works.Were committed to creating category-leading enterprise software that unleashes that power.To mak...Show moreLast updated: 30+ days ago
Across our four companies, we combine audience, operators, and execution to launch scalable products and empower ambitious leaders in Media, B2B SaaS, and AI.
Founded by serial entrepreneur and inve...Show moreLast updated: 24 days ago
Founded in 2017 and headquartered in Toronto, Mortgage Automator is the leading all-in-one cloud platform purpose-built for private and asset-based lenders.
Powering over $66 billion in funded loans...Show moreLast updated: 29 days ago
Job Title : Customer Success Manager.Location : Toronto, ON - remote.Remote • • •must be located in Canada • • • • •.We are helping our client find an experienced Canadian based customer success professiona...Show moreLast updated: 30+ days ago
Senior Customer Success Manager.Senior Customer Success Manager, Enterprise.Who we are : We believe everyone can be better with a coach… and we won’t stop until we get there.Coaching changes people’...Show moreLast updated: 24 days ago
Cira Apps Limited is a SaaS company with solutions that enhance Office 365 productivity for iPhone and Android business the flagship product is used by more than 12000 companies to provide product...Show moreLast updated: 30+ days ago
Recharge is the subscription platform for the worlds fastest-growing and most innovative brands.Shopifys premier subscription solution Recharge is on a mission to build the future of commerce aroun...Show moreLast updated: 1 hour ago
Bid13 is a fast-growing online auction SaaS platform serving storage facility operators and bidders.We differentiate ourselves with a no-fee, no-contract model, meaning customer experience drives r...Show moreLast updated: 30+ days ago
OpsGuru a Carbon60 Company is a global engineering and consulting group that helps organizations accelerate digital transformation through cutting-edge technology deep engineering expertise and out...Show moreLast updated: 29 days ago
At Docebo were using AI to change how people learn at workand we mean actually change it.Were an AI-powered learning platform that helps organizations create deliver and manage training all in one ...Show moreLast updated: 30+ days ago
Customer Success Manager – FinTech / Asset Management.This is an exciting opportunity to join an international organization that blends the stability of a global enterprise with the agility and inn...Show moreLast updated: 10 days ago
Were seeking a driven and detail-oriented.Enterprise customer relationships with confidence and this role youll take charge of roughly 20 accounts ensuring every detail is managed and every intera...Show moreLast updated: 22 days ago
Flywheels suite of digital commerce solutions accelerate growth across all major digital marketplaces for the worlds leading brands.
We give clients access to near real-time performance measurement ...Show moreLast updated: 28 days ago
As a Customer Success Manager you will play a crucial role in ensuring our customers achieve their desired outcomes with our products / services.
You will be the primary point of contact for our custo...Show moreLast updated: 1 hour ago
If your idea of Customer Success is rooted in an intrinsic motivation to help others find solutions to their challenges we should talk.
HubSpots mission is to help millions of organizations grow bet...Show moreLast updated: 30+ days ago
As an industry pioneer, CMiC delivers complete and unified ERP and FIELD solutions for construction and capital projects firms.
CMiC’s powerful software transforms how firms optimize productiv...Show moreLast updated: 29 days ago
We’re looking for a Senior Customer Success Manager to support high-value customers in the assigned vertical by providing the tools and resources to achieve their business goals on social media.In ...Show moreLast updated: 24 days ago
- Promoted
Customer Success Manager
TalentSphereToronto, ON, CanadaFull-time
- Promoted
Customer Success Manager
SWTCH Energy Inc.Toronto, ON, CanadaFull-time
Customer Success Manager
UiPathToronto, Ontario, CanadaFull-time
- Promoted
Customer Success Manager
Martell VenturesToronto, ON, CanadaFull-time
- Promoted
Manager, Customer Success
Mortgage AutomatorToronto, ON, CanadaFull-time
- Promoted
Customer Success Manager
BelcanToronto, ON, CanadaFull-time
- Promoted
Senior Customer Success Manager
EZRAToronto, CanadaFull-time
Customer Success Manager
Cira Apps LimitedToronto, Ontario, CanadaFull-time
- New!
Customer Success Manager
RechargeToronto, Ontario, CanadaFull-time
- Promoted
Customer Success Manager
DBNC GroupToronto, ON, CanadaFull-time
Customer Success Manager Migrations
Carbon60Toronto, Ontario, CanadaFull-time
Customer Success Manager
DoceboToronto, Ontario, CanadaFull-time
- Promoted
Customer Success Manager
Morgan McKinleyToronto, ON, CanadaFull-time
Customer Success Manager
NovistoToronto, Ontario, CanadaFull-time
Senior Customer Success Manager
Flywheel DigitalToronto, Ontario, CanadaFull-time
- New!
Customer Success Manager
TipaltiToronto, Ontario, CanadaFull-time
Customer Success Manager
HubSpotToronto, Ontario, CanadaFull-time
- Promoted
Customer Success Manager
CMiCToronto, ON, CanadaFull-time
- Promoted
Senior Customer Success Manager
HootsuiteToronto, CanadaFull-time
- Victoria, BC (from $ 82,500 to $ 187,892 year)
- Toronto, ON (from $ 74,326 to $ 181,905 year)
- Vancouver, BC (from $ 72,564 to $ 181,856 year)
- Old toronto, ON (from $ 73,649 to $ 181,809 year)
- Calgary, AB (from $ 83,236 to $ 181,748 year)
- St. John's, NL (from $ 75,000 to $ 180,914 year)
- Longueuil, QC (from $ 66,989 to $ 180,680 year)
- Vaughan, ON (from $ 61,600 to $ 179,903 year)
- Burnaby, BC (from $ 85,000 to $ 179,862 year)
- Ottawa, ON (from $ 81,500 to $ 179,839 year)
Customer Success Manager
TalentSphereToronto, ON, Canada10 days ago
Job type
- Full-time
Job descriptionGuide customers through onboarding, implementation, and ongoing adoption to ensure they achieve measurable outcomes. Monitor customer health and proactively address risks, blockers, and gaps in adoption. Recommend best practices, new features, and workflow optimizations that increase product utilization and customer satisfaction. Own renewal readiness by maintaining strong relationships, clear success plans, and proactive risk mitigation. Identify expansion opportunities by uncovering new use cases, unmet needs, and areas where customers can derive additional value. Partner with Sales to support expansion conversations and ensure seamless handoffs. Use customer data and product usage insights to guide strategy, improve engagement, and strengthen customer outcomes. Conduct deep dive analyses on customer behavior, adoption trends, and lifecycle performance to uncover opportunities for improvement. Translate insights into clear recommendations for customers and internal teams. Work closely with Product, Sales, Marketing, Support, and Data teams to ensure alignment on customer needs and priorities. Share customer insights that influence product roadmap decisions, enablement programs, and customer communications. Support internal teams with context and data that improve customer experience and operational efficiency. Support renewal forecasting and account planning using customer health indicators and lifecycle insights. Track the impact of customer programs and measure outcomes against KPIs such as adoption, retention, and engagement. Recommend improvements to onboarding, lifecycle touchpoints, and customer programs based on data driven insights. Bachelor's degree in Business, Analytics, Communications, or a related field, or equivalent experience. More than five years of experience in Customer Success, Account Management, or a related customer facing role. Strong relationship builder with experience managing a portfolio of customers in a SaaS or digital product environment. Comfortable using Customer Success platforms such as Gainsight, Totango, Catalyst, ChurnZero, or Planhat. Skilled in analyzing customer data using Excel, Google Sheets, or BI tools such as Tableau, Looker, or Power BI. Excellent communicator with strong presentation and storytelling abilities. Highly organized, detail oriented, and able to manage multiple priorities in a fast moving environment. Deep understanding of SaaS and subscription KPIs including retention, lifetime value, churn, adoption, and engagement.
Job Description
Job Description
Customer Success Manager, Strategy and Insights
Future Role Recruitment
We are seeking a Customer Success Manager, Strategy and Insights to strengthen customer relationships, drive adoption, and support long term value across a diverse customer portfolio. This role is centered on helping customers achieve meaningful outcomes, using data and insights to guide strategy, improve customer health, and support renewals and expansion. You will act as a trusted advisor, partnering closely with customers and internal teams to elevate the customer experience and maximize product value.
What You Will Do
Customer Relationship Management and Advocacy
- Serve as the primary post-sales partner for customers, building strong, trusted relationships with key stakeholders.
- Lead strategic conversations, business reviews, and success planning sessions that align customer goals with product capabilities.
- Act as the customer advocate internally, ensuring their needs and feedback influence product, support, and operational decisions.
Adoption, Engagement, and Value Realization
Retention, Renewal, and Expansion
Customer Insights and Strategic Guidance
Cross Functional Collaboration
Planning, Forecasting, and Measurement
Who You Are
Compensation
Canada Salary Range :
$75,000 to $95,000 base salary, depending on experience and impact potential.
Total compensation may include performance bonuses tied to customer outcomes, retention, and portfolio growth.
Diversity, Equity, Inclusion, and Accessibility
We welcome candidates with diverse backgrounds and career paths. If your experience aligns closely with this role, we encourage you to apply. Accommodations are available throughout the hiring process upon request.