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Customer service specialist Jobs in Windsor, ON

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Customer service specialist • windsor on

Last updated: 2 days ago

Customer Protection Specialist

MoparWindsor, ON
Full-time

The Quality Customer Protection Specialist is responsible for safeguarding the customer experience by ensuring that vehicle quality concerns are proactively identified, accurately assessed, and eff...Show more

Bank Customer Service Representative - Bilingual

Canadian Tire BankWindsor, ON
Full-time +1

Help us boldly shape retail in Canada.As the Financial Services segment of one of Canada’s most trusted and iconic retail brands, it is our mandate to continue to create innovative and rewarding fi...Show more

Customer Service Representative Agent Work From Home - Part-Time Focus Group Panelist

Apex Focus Group Inc.Windsor, ON, Canada
Remote
Full-time +1

Job Title: Customer Service Representative Agent Work From Home - Remote Panelists.Part-Time Focus Group Participants - Remote Work From Home (Up To $850/Week).Our company is seeking individuals to...Show more

 • Promoted

Service Writer

BrandtWindsor, CA
Full-time

Brandt is currently seeking a Service Writer for our Windsor location.This position is responsible for assisting the service manager in maintaining accurate and on-time reports and records relative...Show more

Customer Experience Associate- Future Opportunities

The Toronto-Dominion Bank (Canada)13300 Tecumseh Road East, Windsor, Ontario
Part-time

Can you bring your charming self to work and make customer interactions delightful one? Can you process financial transactions accurately and get a sense of achievement by providing excellent custo...Show more

Customer Service Agent - 50k-60k/Year - Remote

Spade RecruitingLaSalle, Ontario
Remote
Full-time
Quick Apply

We’re looking for enthusiastic, self-driven, individuals to assist existing and prospective clients within our organization.This position will work with multiple clients throughout the day providin...Show more

 • Promoted

Accounts Receivable Specialist

CenterLine (Windsor) LimitedLaSalle, ON, CA
Full-time
Quick Apply

CenterLine (Windsor) Limited is searching for a skilled Accounts Receivable Specialist to join our Finance Team to help process, track, and record payments in an accurate, efficient, and timely man...Show more

Remote Customer Service Sales

HMG CareersWindsor, Ontario
Remote
Full-time
Quick Apply

This full-time position offers flexible work hours and ample opportunities for advancement into management roles.You will work remotely to serve clients and offer valuable advice and protection to ...Show more

Service Broker

Hub InternationalWindsor, ON
Full-time

We offer in-office, hybrid and remote work flexibility.HCC) is a leading insurance contact center in Canada.Our technology-driven and digital expertise is unique, making us an industry trailblazer....Show more

Media Sales Specialist

Best Version MediaWindsor, Ontario
Full-time
Quick Apply

YOUR time to shine! Take the leap today for greater flexibility, an inspiring workplace culture, and a career that truly makes an impact.As a local sales leader at BVM, I’m excited to meet driven i...Show more

Customer Service Representative

U-HaulWindsor, Ontario
Part-time

Walker Rd, Windsor, Ontario N9A6J3 Canada.Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative....Show more

Mortgage Specialist

Company 58 - Manulife Bank of CanadaWindsor, Ontario
Remote
Full-time

Are you someone who thrives in a busy role that engages both your analytical, problem-solving skills and customer-focused approach? Do you enjoy establishing relationships and offering financial so...Show more

Field Service Mechanic

MasterTechWindsor, ON, ca
Full-time

MasterTech is on the search for experienced Field Service Mechanics (421A or 310T) in Windsor, ON.The successful Mechanics will be responsible for the maintenance, diagnostics, and repair of a dive...Show more

Customer Service Representative - Remote

Tim's FinancialWindsor, Ontario
Remote
Full-time

Our Customer Experience team is a group of top performers who work in a highly collaborative setting to ensure advancement of our systems and delivery of the highest quality experience.Think of it ...Show more

Customer Service Security Guard

GardaWorldWindsor, Ontario, CA
Full-time +1

Ready to suit up as a Concierge Security Guard.What matters most in a role like this is your ability to engage with people easily and make them feel confident in your ability to help them.As a Conc...Show more

Environmental Health & Safety Specialist

Goudreau Personnel Services LTDWindsor, ON
Full-time +1

Full-time, direct hire position.Full details to be provided at time of interview.Must possess a valid Class G Driver’s License as travel will be required occasionally.Comprehensive benefits package...Show more

Life Insurance Account Specialist

Hussein Khalil - Desjardins Insurance AgentWindsor, Ontario, Canada
Full-time +1

Insurance Account Representative - Desjardins Agent Team Member.A successful Desjardins Agent is seeking a qualified, full-time, permanent professional to join their winning team for the role of Li...Show more

Technical Specialist (Stamping)

ElevateWindsor, ON, Canada
Full-time +1

Contract-to-Hire (Full-Time upon conversion).We are recruiting on behalf of a well-established, high-volume automotive parts manufacturer based in Windsor, Ontario.This is a contract-to-hire opport...Show more

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Customer Protection Specialist

Customer Protection Specialist

MoparWindsor, ON
7 days ago
Job type
  • Full-time
Job description

The Quality Customer Protection Specialist is responsible for safeguarding the customer experience by ensuring that vehicle quality concerns are proactively identified, accurately assessed, and effectively resolved. This role strengthens the connection between customer feedback, manufacturing performance, and quality system execution, ensuring alignment with corporate customer quality objectives.

Specific Responsibilities include but are not limited to:

  • Monitor and analyze Customer Quality Results for assigned vehicle models to identify trends, risks, and improvement opportunities
  • Contribute to the achievement of Customer Quality objectives through proactive issue identification and cross functional collaboration
  • Lead the treatment of Manufacturing Nonconformities (NCs) as a priority, ensuring rapid containment, root cause analysis, and corrective action implementation
  • Support alignment between standard quality methodologies and execution of Plant Quality Audits to ensure consistency, compliance, and robust issue detection
  • Identify training gaps among plant auditors and contribute to strengthening auditing competencies
  • Organize and deliver on-the-job training sessions to reinforce audit rigor, process understanding, and standard application
  • Monitor action plans resulting from audit issues and ensure effective read across to prevent recurrence across similar processes or lines
  • Update and maintain process audit checklists to reflect current standards, lessons learned, and evolving quality risks
  • Partner with Quality Engineering, Control Tower teams, Plant Manufacturing, and Serial Life Quality to ensure transparency and alignment on customer impacting issues
  • Support communication of new customer claims and nonconformities to relevant plant stakeholders, ensuring timely escalation and action

The salary range for this role is $75,000-$95,000 per year.

This position is for an existing vacancy.

FCA Canada Inc. is committed to providing accommodation for people with accessibility needs due to disabilities in all aspects of the hiring process. If you request an accommodation, we will work with you to meet your accessibility needs due to disability.

We may use AI to screen applicants.

Basic Qualifications:

  • Bachelor's degree
  • Minimum TWO (2) years related experience
  • Strong communication skills, both written and verbal
  • Rigorous and pragmatic
  • Willingness to work off shift hours and weekends as needed
  • Legally eligible to work in Canada

Preferred Qualifications:

  • Experience in a manufacturing/union environment
  • Experience in structured problem solving
  • Experience and understanding of data/statistical analysis