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Remote Customer service representative Jobs in Montreal, QC

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Customer service representative • montreal qc

Last updated: 2 hours ago
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•Bilingual Customer Service Representative

•Bilingual Customer Service Representative

Recrute ActionMontréal, QC, ca
Full-time +2
Bilingual Customer Service Representative.Bilingual opportunity in the insurance industry supporting Group Retirement operations in a hybrid Montréal environment. This role combines client communica...Show moreLast updated: 2 hours ago
Bilingual Customer Service Representative

Bilingual Customer Service Representative

Fairstone BankMontreal, Quebec
Full-time
Do you love exceeding people’s expectations?.Are you passionate about growing your career in the lending or automotive industry?. Are you a self-starter who can work independently?.Are you energetic...Show moreLast updated: 30+ days ago
Customer Service Representative

Customer Service Representative

Sekure MerchantsMontreal, QC H3B2E3, CAN
Full-time
Customer Service Representative.Spanish & English - Customer Service - Remote - Rapid Advancement Opportunities.As a Customer Service Representative, you will support Hispanic / Latino and Anglo smal...Show moreLast updated: 30+ days ago
Customer Service Representative

Customer Service Representative

Global Excel Management IncMontréal, QC, CA
Full-time
Bilingual Customer Service Representative - Assistance Services .Are you a people person with a knack for providing excellent customer service? Are you interested in working in a multilingual and f...Show moreLast updated: 3 days ago
Customer Service Representative

Customer Service Representative

Move Way LogisticsMontreal, Quebec, Canada
Full-time
Job Overview We are looking for an efficient and skilled Customer Service Representative for our call center.As a Customer Service Representative, your job is to provide excellent customer support ...Show moreLast updated: 30+ days ago
IT Business Intern

IT Business Intern

ArdeneLaval, QC, Canada
Full-time
You’re organized, eager to develop new skills, and thrive when working on multiple tasks.You’re comfortable asking questions, documenting what you learn, and helping different teams work better tog...Show moreLast updated: 7 days ago
Customer Service Representative - Remote

Customer Service Representative - Remote

Tim's FinancialLongueuil, Quebec
Remote
Full-time
Our Customer Experience team is a group of top performers who work in a highly collaborative setting to ensure advancement of our systems and delivery of the highest quality experience.Think of it ...Show moreLast updated: 30+ days ago
CUSTOMER SERVICE REPRESENTATIVE

CUSTOMER SERVICE REPRESENTATIVE

Point ZeroMontreal
Full-time
The Customer Service Representative attracts potential customers by answering product and service questions; suggesting information about other products and services. Process orders, prepare corresp...Show moreLast updated: 30+ days ago
Customer Service Representative

Customer Service Representative

Driven BrandsCanada, Laval QC
Full-time
Agent(e) Service ClientSous la supervision de son chef d’équipe, le / la titulaire du poste réponds aux appels liés aux réclamations d’assurance (bris de vitres automobiles) en respectant les hauts s...Show moreLast updated: 21 days ago
Customer Service Representative

Customer Service Representative

eTeamMontreal, QC
Full-time
Position is a full-time contract and Onsite.Candidate must be Bilingual in French and English both written and verbal.As colleagues responsible for helping manage client relationships, the Account ...Show moreLast updated: 30+ days ago
Customer Service Representative

Customer Service Representative

BMOLaval, QC, CAN
Part-time
Retail Banking Sales & Service.Delivers exceptional service to BMO customers and prospects.Identifies customer needs and provides advice and guidance regarding financial solutions that are in the b...Show moreLast updated: 16 days ago
Customer Service Representative

Customer Service Representative

Randstad CanadaBoucherville, Quebec, CA
Permanent
Quick Apply
Are you known for your exemplary rigor and contagious dynamism? Our client, a global leader in the distribution of specialty chemicals, is seeking a Customer Service Representative to join their se...Show moreLast updated: 1 day ago
•Bilingual Customer Service Representative

•Bilingual Customer Service Representative

Recrute ActionMontréal, QC, ca
2 hours ago
Job type
  • Full-time
  • Permanent
  • Temporary
Job description

Bilingual Customer Service Representative

Bilingual opportunity in the insurance industry supporting Group Retirement operations in a hybrid Montréal environment. This role combines client communication, financial reconciliation, and cross-functional coordination. Ideal for detail-oriented professionals skilled in Microsoft 365, compliance standards, and service excellence.

What is in it for you :

  • Hourly salary of $21.97.
  • 10-month contract with the potential for permanent employment.
  • Full-time position : 37.50 hours per week.
  • Weekday schedule from 8 am to 4 pm.
  • In-office presence required from Tuesday to Thursday.
  • Remote work available on Mondays and Fridays.

Responsibilities :

  • Provide high quality service by responding effectively to client questions, issues, and requests via email, supporting internal partners, plan sponsors, and plan members.
  • Manage and resolve progressively complex service requests across multiple products, tools, and systems while meeting established service level standards.
  • Conduct investigations into operational errors, coordinate corrective actions, and recommend process improvements to prevent recurrence.
  • Collaborate with cross-functional teams to deliver effective client solutions and ensure seamless service delivery.
  • Support Client Account Representatives with client requests, reporting, reconciliation, and case management activities.
  • Serve as primary intake for reconciliation requests, clarify requirements and expected outcomes, and manage client expectations through to resolution.
  • Communicate proactively with stakeholders to ensure alignment on case updates and maintain smooth workflow across teams.
  • Acknowledge internal and external client emails received before 2 : 00 pm on the same business day.
  • Maintain strict adherence to customer protection standards, privacy regulations, and risk mitigation practices related to Personally Identifiable Information.
  • What you will need to succeed :

  • High school diploma required.
  • 1 year of customer service experience with demonstrated ability to build and maintain relationships with internal and external stakeholders.
  • Bilingual in English and French to support clients in both languages.
  • Proficiency in Microsoft 365 applications including Excel, SharePoint, PowerPoint, and Word.
  • Strong mathematical and analytical skills with the ability to reconcile financial reports accurately.
  • Knowledge of applicable legislation, privacy regulations, and compliance guidelines.
  • Ability to align work with client and organizational objectives.
  • Demonstrated adaptability and ability to manage multiple priorities effectively.
  • Strong problem-solving skills with the ability to assess risk and evaluate practical solutions.
  • Strong teamwork and interpersonal skills with a collaborative approach.
  • Why Recruit Action?

    Recruit Action (agency permit : AP-2504511) provides recruitment services through quality support and a personalized approach. As part of the screening process, some applications may be reviewed using artificial intelligence tools. Only candidates who meet the hiring criteria will be contacted.

    # MFCJP00016240