Customer service Jobs in Steinbach, MB

Introduction

The Child and Family Service Worker is responsible for the full range of statutory child welfare services to families and children within the designated geographical area. These dynamic positions require effective case management skills as well as establishing and maintaining effective working relationships with individuals, families, services providers and agencies. These positions will allow for areas of specialization under the CFS Worker title, i.e. completing child abuse / protection investigations, providing support on open family files, and fulfilling guardianship and permanency responsibilities for children in care.

The Manitoba Government has a comprehensive benefit package which includes extended health care, health care spending account, dental care, vision care, long term disability insurance, group life insurance, maternity / paternity leave, family related leave, and a defined pension plan. Duties : The successful candidate will perform a range of duties that include intake, conducting abuse investigations, developing case plans to ensure child safety, coordinating support services, working with collateral community agencies, assisting with after-hour services to children and families. You will play a key role in the management of protection, voluntary family service and child in care cases. Qualifications : Essential :

• Ability to identify signs of child abuse and neglect.
• Effective interpersonal skills to develop positive working relationships with clients, colleagues and stakeholders.
• Strong time management and organizational skills with the ability to prioritize complex tasks / assignments in a high volume work environment with competing demands.
• Excellent problem solving and decision-making skills.
• Strong verbal communication skills with the ability to effectively communicate or deliver difficult messages or information to clients.
• Effective written communication skills to write clear and concise correspondence to a variety of audiences including detailed reports.
• Proficiency with MS Office applications (Word and Outlook).

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