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Part-time Customer service Jobs in East York, ON
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Customer service • east york on
Customer Service Clerk
Toronto Parking AuthorityToronto, ON, CA- Promoted
Director - Customer Service
Hard Rock DigitalToronto, ON, CanadaCustomer Service Representative
BMOToronto, Ontario, Canada- Promoted
- New!
customer service associate
RONAToronto, CanadaCustomer Service Representative
Applied Industrial Technologies - CanadaToronto, ON, CA- New!
Customer Service Specialist
Workplace Options, LLCToronto, ON, CACustomer Service Manager
Hamilton KentToronto, Ontario, CanadaCustomer Service
Uniting HoldingToronto, ON, CACustomer Service Representative
Robert HalfThornhill, ON, CA- Promoted
Customer Service Representative
ABL CareersToronto, ON, CanadaRemote Customer Service
Only Data EntryToronto, ON, CAWFM customer service
Magna InternationalToronto, Ontario, CanadaCustomer Service Agent
TalentSphere Staffing SolutionsToronto, ON, CACustomer Service Representative
Farm Boy Inc.Toronto, ON, CABilingual Customer Service Representative
Randstad CanadaToronto, Ontario, CA- Promoted
Customer Service Representative
JMA marketing inc.Toronto, CanadaCustomer Service Manager
IPEXToronto, Ontario, Canada- Promoted
- New!
Customer service Agent
Thomson Tremblay inc.Toronto, CanadaCustomer Service - Fundraiser
TNI Network Inc.Toronto, ON, CA- Coaticook, QC (from $ 29,250 to $ 164,581 year)
- Didsbury, AB (from $ 43,640 to $ 117,868 year)
- Montmagny, QC (from $ 30,225 to $ 117,000 year)
- Mirabel, QC (from $ 34,710 to $ 101,305 year)
- Kindersley, SK (from $ 47,500 to $ 98,666 year)
- Melville, SK (from $ 32,457 to $ 96,156 year)
- Tisdale, SK (from $ 62,735 to $ 92,319 year)
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Customer Service Clerk
Toronto Parking AuthorityToronto, ON, CA- Full-time
The Customer Service Clerk provides first level response in resolving customer inquiries and complaints, contributing to an exceptional experience for all customers relying on Green P facilities and services.
RESPONSIBILITIES
- Respond to customer inquiries and complaints received through various channels – telephone, e-mail, social media, etc. Resolve issues in a tactful and courteous manner. When necessary, direct customer inquiries to the appropriate internal Director, Manager, Supervisor, department, appropriate outside agency in a professional manner.
- Liaise with technical staff and monitoring station personnel on issues concerning state of repair of parking equipment and field customer service requirements.
- Address escalated complaints and concerns from customers and members of the public.
- Compile customer service reference documentation and provide input and advice in the development of guides, tools, scripts, policies and procedural manuals for use by all TPA staff to continuously improve the effectiveness and achieve exceptional customer satisfaction with TPA’s services.
- Recommend improvements to TPA’s services based on customer feedback.
- Prepare general correspondence / reports / work instructions.
- Investigate, process and administer customer refund requests.
- Liaise with City of Toronto staff regarding parking requirements associated with film production, on-street vendor permits, and construction.
- Liaise with the Toronto Parking Enforcement Unit in the investigation and resolution of Parking Infraction Notices and Parking Enforcement co-ordination.
- Complete other duties as assigned.
QUALIFICATIONS
About the Toronto Parking Authority
Toronto Parking Authority (TPA) is the largest municipal parking operator in North America, third largest bike share operator and largest operator of municipally owned EV charging in Canada. At the Toronto Parking Authority, we aspire to create a seamless customer experience that delivers on choice, ease, and speed through the City. We are proud to be a major strategic asset for the City in supporting Toronto’s Mobility goals. Our advancements, such as enhancements to the Green P app, the expansion of Bike Share Toronto and establishment of a new systems operating centre reflect our commitment to innovation and service excellence.
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