Customer service director Jobs in Winnipeg, MB

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At Aramark, we empower our people to create moments that matter through exceptional hospitality experiences. We serve more than a dozen industries with pride and passion, building community, connection, and careers all around the world.

You'll be surrounded by some of the most innovative minds in the industry and powered by our shared mission to pursue what matters. Here, you'll have the opportunity to do great things for our people, our planet, our partners and our communities. We believe a career should develop your talents, fuel your passions, and enable your growth. Supported by committed leadership, you'll be empowered to try new things and find solutions to tough problems. No matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is to help you reach your full potential and pursue what matters.

Job Description

We?re looking for an experienced Food Service Director to lead a team providing hospitality services. Reporting to the District Manager, you?ll oversee & support daily meals in a facility, focusing on dining operations, customer service and client relations. You will play a key role in staff relations and meeting food production expectations and quality.

Job Responsibilities

• Be seen as a senior leader for all operations and advocate for both our client and Aramark
• Accountable and responsible for maintaining a culture focused on safety in everything we do
• Building a management team capable of delivering innovation, quality and operational excellence across all service lines
• Delivering highest quality services
• Delivering annual revenue growth in all service lines through exceptional quality and targeted marketing plans
• Support client and stakeholder initiatives
• Deliver sustainability goals as they pertain to food services
• Manage client premises, capital and facilities in a professional manner
• Connect, influence and deliver new levels of creative and strategic thinking to build and maintain stakeholder advocacy
• Develop strategic operation plans aligned with our client's mission, vision, and objectives to include sustainable practices
• Establish and maintain food production systems and procedures for the ordering, receiving, storing, preparing, and serving of food related products in a safe and efficient manner
• Develop operational component forecasts; monitor expenses and reports all variances
• Develop client communication strategy to ensure regular touch points to share wins and opportunities. To ensure annual operating plan is reviewed and delivered
• Accountable for rollout of Operational Programs, and Executional Framework
• Ensure Scope of Work (SOW) is followed, and gaps reported to District Manager
• Training and developing Front Line Supervisors

At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice.

Qualifications

Seniority level

Seniority level

Not Applicable

Employment type

Employment type

Full-time

Job function

Job function

Management and Manufacturing

Industries

Food and Beverage Services

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