Customer service director Jobs in Winnipeg, MB

Job Description

Are you an experienced healthcare leader with a passion for delivering exceptional resident-centered services?

Aramark Canada is seeking a dynamic and results-driven Food Service Director to lead Food Services, Housekeeping, and Laundry operations within a Long-Term Care environment. This role requires a strong operational leader who understands the unique complexities of healthcare hospitality services and is dedicated to enhancing the quality of life for residents through exceptional service delivery, regulatory compliance, and team development.

As the Food Service Director, you will provide strategic and operational leadership for a multidisciplinary team of approximately 35 employees while fostering strong partnerships with our client and healthcare stakeholders. You will play a critical role in ensuring high standards of resident satisfaction, quality assurance, financial performance, infection prevention, and employee engagement.

Why Aramark?

At Aramark, we believe that every resident deserves exceptional care and hospitality. We are committed to creating enriching experiences through great food, clean and safe environments, and dedicated service teams. Join a company that values leadership, innovation, collaboration, and professional growth while making a meaningful difference in the lives of residents every day.

Healthcare - Aramark

Redefining the Patient Experience - We provide industry leading dining, environmental, facilities, and healthcare services in hospitals. By combining hospitality, science, and culinary expertise, we create environments where caregivers and patients can relax, recharge, and recover.

Job Responsibilities

Leadership & Team Development
• Recruit, mentor, coach, and develop leaders and frontline staff across Food Services, Housekeeping, and Laundry operations.
• Create a culture of accountability, collaboration, recognition, and continuous improvement.
• Support succession planning and employee development initiatives.
• Foster an engaged workforce focused on service excellence and resident satisfaction.

Operations Management
• Oversee daily Food Services, Housekeeping, and Laundry operations within a healthcare setting.
• Ensure all departments consistently meet operational, financial, quality, and safety objectives.
• Monitor key performance indicators and implement action plans to drive improvements.
• Lead departmental audits, inspections, and quality assurance programs.
• Collaborate with interdisciplinary healthcare teams to support resident care and service excellence.

Resident & Client Experience
• Champion a resident-centered approach to hospitality services.
• Build and maintain strong working relationships with residents, families, client representatives, and healthcare partners.
• Ensure services reflect the needs, preferences, and expectations of residents and stakeholders.
• Address concerns promptly and implement sustainable solutions.

Regulatory Compliance & Safety
• Maintain compliance with provincial healthcare regulations, infection prevention and control standards, workplace health and safety requirements, and Aramark policies.
• Ensure readiness for regulatory inspections, accreditation reviews, and client audits.
• Promote safe work practices and a culture of safety throughout all departments.

Financial Management
• Develop and manage operating budgets, labour plans, and financial forecasts.
• Analyze financial results and implement cost-control strategies while maintaining service quality.
• Identify efficiencies and opportunities for operational improvement.
• Participate in capital planning and equipment replacement initiatives.

Qualifications

Required

• Minimum 3-5 years of progressive leadership experience within a healthcare environment, preferably Long-Term Care, Seniors Living, Hospital, or Continuing Care.
• Proven experience managing Food Services, Housekeeping, and Laundry operations.
• Demonstrated success leading large teams and achieving operational, financial, and quality goals.
• Strong understanding of healthcare regulations, infection prevention and control practices, Occupational Health & Safety requirements, and quality assurance processes.
• Experience managing budgets, labour planning, and financial performance metrics.
• Exceptional leadership, communication, and relationship-building skills.

Preferred

• Degree or Diploma in Food Service Management, Hospitality Management, Healthcare Administration, Nutrition Management, Facilities Management, or Business Administration.
• CSNM, RD, CHM, CHE, or other healthcare-related professional designation considered an asset.
• Experience working within a contract services environment is an asset.

Education

About Aramark

What We Offer You

• Time to Recharge: Three weeks of paid vacation for all new salaried hires, plus 3 personal/flex days dedicated to your mental health and well-being.
• Comprehensive Health Benefits (No Waiting Period!): From day one, enjoy coverage for dental, prescriptions, vision, massage therapy, and more—because your health matters.
• Future Security: A Self-Directed Pension Plan where every dollar you contribute is matched with two by Aramark—helping you grow your retirement savings faster.
• Well-Being Support: Access Aramark’s Employee Assistance Program for confidential resources and support for you and your family whenever you need it.
• Inclusive Community: Be part of our Employee Resource Groups (ERGs), where we celebrate diversity, build connections, and support one another.
• Exclusive Perks: Enjoy discounts on everyday products and services to make life more affordable.
• Continuous Learning: Benefit from Educational Assistance to support your growth, plus scholarships for your children entering post-secondary studies.
• Career Growth: Clear career path planning and development opportunities tailored to your skills and aspirations.
• Safe & Supportive Workplace: We are deeply committed to providing a safe, healthy, and positive work environment for all.

At Aramark, we empower our people to create moments that matter through exceptional hospitality experiences. We serve more than a dozen industries with pride and passion, building community, connection, and careers all around the world.

You'll be surrounded by some of the most innovative minds in the industry and powered by our shared mission to pursue what matters. Here, you'll have the opportunity to do great things for our people, our planet, our partners and our communities. We believe a career should develop your talents, fuel your passions, and enable your growth. Supported by committed leadership, you'll be empowered to try new things and find solutions to tough problems. No matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is to help you reach your full potential and pursue what matters.

The pay range for this position is $70,000.00 - $80,000.00.