Customer service advisor Jobs in Whitby, ON

At GHD, we don’t just believe in the power of commitment, we live and breathe it every day.

Who are we looking for?

The Project Service Advisor is responsible for the accuracy and integrity of project financial data in our Accounting System, and maintaining timely production of external client invoicing. This position analyzes projects and their financial performance, and provides support to Project Managers, Directors, Finance Managers and others to promote the financial success of projects

Be part of a dynamic, collaborative culture. Our workplace thrives on a hybrid model, combining in office collaboration with flexibility. Join us in the office 3 days per week to connect, contribute, and excel. This role can be based in any of our offices in Waterloo, Toronto, Mississauga, Markham, or Whitby.

Working with an energetic and high-performing team, you will:

Contract Review and Approval:

• Review draft contract for invoicing terms, project costing, and other financial specifics such as, retention/retainer, prevailing wage, sub-consultant, charge rates, unit pricing, etc

Project Team Involvement:

• Provide historical project data
• Provide charge rate and related data for fee estimates and project proposals
• Primary point of contact with outside client accounting staff to assist with project financial data inquiries
• Provide exceptional customer service to all clients ensuring happiness with financial services

Project Setup/Maintenance:

• Review project set-up to ensure accuracy
• Update/maintain client billing information
• Review and maintain accurate project costing for revenue recognition
• Reconcile, Inactivate, and Close project data

Client Setup:

• Provide assistance, when vital, with new/existing client approvals/submittals
• Review client billing data for invoicing requirements

Timesheets:

• Confirm project costing data Accounts Receivable:

Assist Accounts Receivable

• Specialist by providing billing data when necessary
• Assist Project Managers with collection calls on outstanding debts
• Update MIS with collection data when received

Client Invoicing:

• Distribute draft invoices to Project Managers
• Review/Input unit pricing data as required
• Produce accurate and timely client invoices (internal and external)
• Ensure all required backup documentation accompanies client invoices
• Mail/Email or upload all client invoices
• Promote and establish point of contact with client accounting staff on project financial and invoicing matters
• Archive client invoices
• Provide exceptional customer service to improve client experience and happiness

What you will bring to the team:

• Minimum of two years accounting experience preferably with a professional services firm
• Minimum of one year experience with invoices, cost estimate spreadsheets and timesheets
• Proficient in Microsoft Office Suite including MS Word, MS Excel, MS Outlook, Adobe Acrobat
• Must have excellent verbal and written communication skills
• Strong editing/proofreading skills
• Ability to work independently, as well as with others
• Excellent interpersonal skills and ability to prioritize multiple

Please note:

• The hourly rate for this position is $25.78 - $42.97. The posted salary range represents the expected hiring range for GHD locations in its major city centres. Ranges may vary for positions in other locations. At GHD, base salary is determined by your skills, experience, qualifications and work location. We are committed to offering competitive compensation and adhere to all relevant pay transparency legislation.

• The use of artificial intelligence (AI) in recruiting is just getting started and may be used during the process to improve efficiency and fairness. Your application may be reviewed by both AI and our hiring team. While AI supports some steps through the process, all final hiring decisions are made by humans

• This position is for an existing vacancy