Customer relations manager Jobs in Vaughan, ON

OPENTEXT

OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

YOUR IMPACT

As an Employee Relations Manager at OpenText, you will be a pivotal member of the newly established Employee Relations Centre of Excellence. Reporting to the Senior Director of Employee Relations, you will provide coaching, consulting, and mentorship to leaders, HR staff, and employees on various employee relations matters. Your expertise will help shape a positive and compliant work environment across North America, with a strong focus on U.S. and Canadian legislation.

WHAT THE ROLE OFFERS

• Lead and consult on performance management cases, delivering objective feedback and providing solid documentation.
• Conduct investigations by assembling investigation teams, gathering facts, interviewing witnesses, and recommending actions.
• Handle complex and emotionally charged issues with composure and neutrality.
• Mediate workplace conflicts to minimize disruption.
• Oversee complex leave situations, ensuring compliance and clear communication.
• Partner with Legal to analyze and resolve HR legal matters, ensuring compliance with labor and employment laws.
• Interpret and apply labor laws in the U.S., Canada, Mexico, Brazil, and other countries in the Americas.
• Provide input and recommendations to improve the work environment based on monthly and quarterly reporting on employee relations matters.
• Maintain strict confidentiality and establish credibility across the organization.

WHAT YOU NEED TO SUCCEED

ONE LAST THING :

At OpenText, we're more than just a corporation; we're a global community where trust is foundational, the bar is raised, and outcomes are owned. Join us in this role to make a meaningful impact and help shape our organization's future.

OpenText's commitment to diversity and inclusion surpasses legal requirements, evident in our which promotes a respectful and empowering environment for employees of all backgrounds, culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.