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Customer relations manager Jobs in Surrey, BC

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Customer relations manager • surrey bc

Last updated: 1 day ago
  • Promoted
Office Manager & Customer Outreach Specialist

Office Manager & Customer Outreach Specialist

AdeptAgSurrey, BC, Canada
Full-time
We are seeking a highly motivated Office Manager & Customer Outreach Specialist to join our Customer Service Team in Vancouver, BC. The Office Manager & Customer Outreach Specialist is a hyb...Show moreLast updated: 30+ days ago
Human Relations Advisor

Human Relations Advisor

Bimbo CanadaLangley, British Columbia, Canada
Full-time
As part of the largest baking company in the world Bimbo Canada is a leading producer and distributor of packaged fresh bread bakery products and snacks. We produce and distribute more than 1000 pro...Show moreLast updated: 17 days ago
  • Promoted
Customer Success Manager

Customer Success Manager

Targeted TalentSurrey, BC, Canada
Full-time
Manage projects by creating implementation work-plans, facilitate status calls that drive completion of project milestones, and provide project progress reporting. Track and report on hours spent on...Show moreLast updated: 30+ days ago
Human Resources Manager

Human Resources Manager

Robert HalfBurnaby, BC
Full-time +1
Quick Apply
HR Manager – Manufacturing & Forestry Sector.Location : Surrey, BC (On-site).Industry : Manufacturing / Forestry / Production. Salary : $90-110K + benefits + growth opportunity.We are partnering with ...Show moreLast updated: 30+ days ago
  • Promoted
Business Development Manager

Business Development Manager

Pizza PizzaLangley, BC, Canada
Full-time
PIZZA PIZZA BC BUSINESS DEVELOPMENT MANAGER.Always our best food, made especially for you.Pizza Pizza’s mission is to make each and every occasion with us an enjoyable and memorable experienc...Show moreLast updated: 30+ days ago
Employee Relations Specialist II

Employee Relations Specialist II

Iron Mountain175GoldenDrive, Coquitlam, BC, CA
Remote
Full-time
At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us.Whether you’re loo...Show moreLast updated: 16 days ago
customer service manager - retail

customer service manager - retail

IoT Pay Technologies Inc.Burnaby, BC, CA
Full-time +1
Experience : 2 years to less than 3 years.Plan and organize daily operations.Manage staff and assign duties.Develop and implement marketing strategies. Plan budgets and monitor revenues and expenses....Show moreLast updated: 30+ days ago
customer relations clerk

customer relations clerk

Archway Construction Ltd.Burnaby, BC, CA
Full-time +1
Education : Secondary (high) school graduation certificate.Experience : Experience an asset.Answer written and oral inquiries. Gather, research and prepare communications material.Answer inquiries and...Show moreLast updated: 10 days ago
customer service manager - retail

customer service manager - retail

UNI-ONE FOOD GROUP INC.Delta, BC, CA
Full-time +1
Experience : 2 years to less than 3 years.Plan and organize daily operations.Manage staff and assign duties.Study market research and trends to determine consumer demand, potential sales volumes and...Show moreLast updated: 16 days ago
Community Relations Manager

Community Relations Manager

Retirement ConceptsLangley, BC
Full-time
Quick Apply
At West Coast Seniors Housing Management, we see our communities as a family and we are equally committed to our residents and our staff. We provide an engaging work environment and treat each other...Show moreLast updated: 30+ days ago
Labour Relations Advisor

Labour Relations Advisor

CB CanadaNew Westminster, British Columbia, Canada
Permanent
Are you specialized in Labour Relations? Our client in Burnaby is seeking an experienced Labour Relations Advisor to join their growing team. The Labour Relations Advisor will work in a team of 5 an...Show moreLast updated: 30+ days ago
Human Relations Advisor

Human Relations Advisor

Bimbo QSRLangley, BC
Full-time
As part of the largest baking company in the world, Bimbo Canada is a leading producer and distributor of packaged fresh bread, bakery products and snacks. We produce and distribute more than 1,000 ...Show moreLast updated: 14 days ago
  • Promoted
Office Manager

Office Manager

Budget Blinds of New Westminster / SurreyPort Coquitlam, BC, Canada
Full-time
Location : main office Port Coquitlam.The Office Manager is responsible for overseeing all administrative and customer service operations related to installations, warranty support, and vendor coord...Show moreLast updated: 24 days ago
Assistant Store Manager - Customer Experience

Assistant Store Manager - Customer Experience

PetSmartSurrey, British Columbia, Canada
Full-time +1
PetSmart does Anything for Pets - JOIN OUR TEAM!.Assistant Store Manager Customer Experience.At PetSmart, Anything for Pets begins with our people. Every associate plays a vital role in creating mea...Show moreLast updated: 30+ days ago
Employee Relations Manager

Employee Relations Manager

AmazonPitt Meadows, British Columbia, Canada
Full-time
The North American Employee Relations (ER) team supports Field Operations organizations across fulfillment and logistics business lanes. The central objective of our team is to ensure treatment of e...Show moreLast updated: 30+ days ago
Customer Success Manager

Customer Success Manager

Henry Schein OneSurrey, British Columbia, CA
Full-time
Quick Apply
We are a leading provider of dental technology solutions, and we are committed to developing innovative products and services that help dental professionals deliver the best possible care to their ...Show moreLast updated: 1 day ago
Customer Service Manager

Customer Service Manager

Langley Animal Clinic.Langley, British Columbia
Full-time
Customer Service Manager — Low-Cost Veterinary Clinic.Wage : $19–$22 / hour (depending on experience).Schedule : Thursday - Sunday, daytime and evening shifts. We’re the Lower Mainland’s preferred spay ...Show moreLast updated: 15 days ago
Senior Advisor, Intergovernmental Relations

Senior Advisor, Intergovernmental Relations

BC HousingBURNABY, BC
Full-time
Reporting to the Manager, Intergovernmental Relations, the Senior Advisor, Intergovernmental Relations is responsible for coordinating research, analysis, and development of materials to ensure gov...Show moreLast updated: 3 days ago
  • Promoted
Site Superintendent

Site Superintendent

B&B Contracting GroupSurrey, BC, Canada
Full-time
B&B is currently seeking a dedicated.As a Site Superintendent at B&B Contracting Ltd.You will oversee all aspects of our jobs, focusing on safety, quality, environmental compliance, and eff...Show moreLast updated: 30+ days ago
People also ask
Office Manager & Customer Outreach Specialist

Office Manager & Customer Outreach Specialist

AdeptAgSurrey, BC, Canada
30+ days ago
Job type
  • Full-time
Job description

Job Description

Job Description

Salary : $49k-$54k per year

We are seeking a highly motivated Office Manager & Customer Outreach Specialist to join our Customer Service Team in Vancouver, BC. The Office Manager & Customer Outreach Specialist is a hybrid role that ensures smooth communication and coordination between our customers, technicians, and internal teams while managing the daily administrative operations of the office. This individual will be responsible for scheduling service visits, managing service orders in Salesforce Service Cloud, handling warranty claims, and overseeing technician logistics such as travel, time tracking, and invoicing.

As the office management lead, this role will also oversee general administrative functions, maintain organized systems for record-keeping, and support internal process improvements. This position is ideal for someone who enjoys a mix of customer interaction, problem-solving, and operational organization. It is primarily office-based, with minimal travel requirements, and offers excellent opportunities for growth within the company.

Who We Are

AdeptAg LLC is a leader in the controlled environment agriculture industry as an integrator of growing solutions for our customers both domestic and international. AdeptAg is constantly helping to meet the challenges of todays growers with innovative and cost-efficient solutions.

Why Work for Us

Competitive Compensation Package including Medical, Dental, Vision, Life Insurance, Voluntary Life Insurance, Voluntary Accident Insurance and Disability Insurance.

Responsibilities :

Customer Communication & Coordination

  • Call and coordinate with customers to schedule service visits and preventative maintenance.
  • Work closely with customers and technicians to prepare and send quotes for service contracts.
  • Proactively reach out to customers regarding ongoing maintenance needs and equipment health.
  • Maintain a professional, customer-first approach with every interaction.

Service Order & Warranty Management

  • Enter and update work orders in Salesforce Service Cloud with accuracy and detail.
  • Track service requests, monitor progress, and keep customers informed of service status.
  • Manage warranty cases by communicating with vendors and documenting resolutions.
  • Ensure proper tracking of parts and service related to warranty claims.
  • Technician & Logistics Support

  • Record technician hours and maintain accurate time logs.
  • Manage quoting processes for services and assist with invoicing.
  • Arrange travel logistics for technicians, including hotel bookings, car rentals, and flights.
  • Prepare cross-border paperwork for international service visits and shipments.
  • Office Management & Administration

  • Oversee general office operations and administrative tasks.
  • Maintain organized records for service agreements, customer interactions, invoices, and warranty claims.
  • Monitor inventory of office supplies and manage vendor relationships for office needs.
  • Support the Service Manager with reporting, scheduling, and other administrative functions.
  • Team Support & Process Improvement

  • Collaborate with the Service Manager to improve operational efficiency.
  • Identify and implement process improvements for scheduling, quoting, invoicing, and reporting.
  • Assist with training team members on office workflows and Salesforce processes.
  • Support internal communication and promote a positive team environment.
  • Minimum Qualifications (Knowledge, skills, and abilities required)

  • 2-4 years of experience in an administrative, customer service, or office management role.
  • Preference given to candidates with horticultural or greenhouse industry experience.
  • Associates degree or equivalent combination of education and experience.
  • Strong verbal and written communication skills.
  • Excellent organizational skills and attention to detail.

    Proficiency with Salesforce or other CRM / service management tools.

    Ability to manage multiple priorities in a fast-paced environment.

    Strong problem-solving skills with a proactive approach to challenges.

    Valid drivers license and ability to travel to the U.S. if needed; passport or ability to obtain one.

    Preferred :

  • Experience in a customer service, dispatch, or administrative management role, ideally in a technical or service-based industry.
  • Familiarity with the horticulture or greenhouse industry.
  • Experience handling warranty claims or service contracts.
  • Basic knowledge of accounting or bookkeeping processes.
  • If you are a self-starter with a strong work ethic and a passion for excellence, we encourage you to apply for this exciting opportunity.