Customer relations manager Jobs in St. John's, NL

About Enaimco

Enaimco is a startup tech company that combines subsea engineering talent with software development expertise to build digital solutions in support of the world’s journey to net zero. Our focus is on building digital twin and asset integrity management software that can be applied to a wide variety of systems and processes within the offshore energy industry.

Overview

Enaimco is looking for an energetic, adaptable, and product-focused Customer Success (Onboarding) to join our team in St. John’s, Newfoundland. This on-site role is all about driving a seamless, high-impact first experience for our clients as they begin their journey with Enaimco’s Operational Twin software. You'll be responsible for onboarding new users, configuring client applications, managing data loading and implementation workflows, and ensuring rapid product adoption across teams.

This is a multi-faceted role for someone who thrives on variety, is a natural problem-solver, and enjoys wearing many hats. You'll work across teams, engage directly with clients, and be instrumental in setting the tone for long-term customer success. Experience in SaaS, customer onboarding, and implementation is key, and you should love working in a fast-moving, agile environment where priorities evolve and collaboration is everything.

Key Responsibilities

Client Onboarding & Implementation

• Take the lead on onboarding new clients into the Enaimco platform, ensuring a smooth, positive, and value-driven experience.
• Understand client processes and tailor the onboarding journey to their specific use cases and needs.
• Configure client environments, load and structure data, and ensure systems are ready for use.
• Manage implementation timelines and communicate status, risks, and blockers clearly.
• Serve as a liaison between internal teams and client-side stakeholders during onboarding.

Client Relationship & Communication

Product & Process Enablement

Skills, Knowledge, and Experience

Success Measures

Why Enaimco?

Equal Opportunity

At Enaimco, we are committed to building a high-performing workforce driven by merit, where hiring and advancement decisions are based solely on skills, experience, and qualifications. We believe in fostering an inclusive environment that values diverse perspectives, and we recognize that diversity—across age, race, gender, sexual orientation, religion, national origin, disability, and other characteristics—contributes to innovation and strengthens our team. All interested applicants are encouraged to apply, as we evaluate candidates purely on their abilities and fit with our business needs.

Finding some points that don't quite match but still think we'd be a great fit? We encourage you to apply anyway. You could be an excellent candidate for this or another role within Enaimco.

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