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Customer relations manager Jobs in North York, ON

Last updated: 1 day ago
  • Promoted
Manager Employee Relations

Manager Employee Relations

ScotiabankToronto, ON, Canada
Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.Employee Relations Managers contribute to the overall success of the Employee Relations (ER) an...Show moreLast updated: 25 days ago
  • Promoted
Manager, Media Relations

Manager, Media Relations

Bell CanadaToronto, ON, Canada
Full-time
At Bell, our purpose is to advance how Canadians connect with each other and the world.We achieve this by providing consumers and businesses with the best network technologies in the world, innovat...Show moreLast updated: 2 days ago
Manager, External Stakeholder Relations

Manager, External Stakeholder Relations

Parrish and HeimbeckerON, CA
Quick Apply
Manager, External Stakeholder Relations Parrish & Heimbecker Join our team that shares your Passion & Heart for Canadian agriculture! Parrish & Heimbecker, Limited (P&H) has ...Show moreLast updated: 22 days ago
Employee Relations Manager

Employee Relations Manager

OpenTextRichmond Hill, ON, CA
CA$75,000.00–CA$110,000.00 yearly
OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opp...Show moreLast updated: 30+ days ago
Manager, Investor Relations

Manager, Investor Relations

First Quantum MineralsToronto
Full-time
At First Quantum, we free the talent of our people by taking a very different approach which is underpinned by a very different, very definite culture – the “First Quantum Way”.Working with us is n...Show moreLast updated: 29 days ago
Manager, Customer Relations (Contact Centre)

Manager, Customer Relations (Contact Centre)

Porter AirlinesToronto, Canada
Are you a leader who loves helping people and solving problems? Do you thrive on turning challenges into opportunities and building teams that care as much as you do? Reporting to the Director, Con...Show moreLast updated: 30+ days ago
  • Promoted
Manager, Public Relations & Stakeholder Relations

Manager, Public Relations & Stakeholder Relations

SickKids FoundationToronto, ON, Canada
Manager, Public Relations & Stakeholder Relations.Temporary Full-Time (12-month contract).SickKids Foundation, with over 50 years of philanthropic impact, is Canada's largest charitable funder of c...Show moreLast updated: 21 days ago
  • Promoted
Indigenous Relations Manager

Indigenous Relations Manager

Jones Lang LaSalle IncorporatedToronto, ON, Canada
Indigenous Relations Manager page is loaded.Apply remote type On-site locations Toronto, ON time type Full time posted on Posted 2 Days Ago job requisition id REQ372276. JLL empowers you to shape a ...Show moreLast updated: 5 days ago
Manager, Indigenous Relations

Manager, Indigenous Relations

CiveoON, Canada
CA$56.50 hourly
Full-time
Civeo is a global workforce accommodation specialist that helps people maintain healthy, productive and connected lives while living and working away from home. Our unique approach focuses on guest ...Show moreLast updated: 30+ days ago
  • Promoted
Manager, Media Relations

Manager, Media Relations

BellToronto, ON, Canada
At Bell, our purpose is to advance how Canadians connect with each other and the world.We achieve this by providing consumers and businesses with the best network technologies in the world, innovat...Show moreLast updated: 10 days ago
  • Promoted
Manager Municipal & Utility Relations

Manager Municipal & Utility Relations

Tundra Technical SolutionsToronto, ON, Canada
CA$50.00–CA$60.00 hourly
Temporary
Master of Permits, Right of Way Wrangler, or Access Agreement Aces !If you speak fluent Municipal and you're looking to sign something for 2025, send me your resume. I'm looking for a Manager, Munic...Show moreLast updated: 9 days ago
Manager, Investor Relations

Manager, Investor Relations

Intact Financial CorporationToronto, Ontario, Canada
Full-time +1
The primary operating objective of the Investor Relations (IR) team is to effectively educate and update investors and sell-side analysts about the company. As Manager in IR, you will collaborate wi...Show moreLast updated: 9 days ago
  • Promoted
Labour and Employee Relations Manager

Labour and Employee Relations Manager

Torstar CorporationToronto, ON, Canada
Torstar Corporation is a progressive media organization with a long, proud history in newspapers and a passion for capitalizing on the fluid world of digital and mobile media.Torstar’s vision for s...Show moreLast updated: 19 days ago
  • Promoted
Manager, Patient Experience and Relations

Manager, Patient Experience and Relations

Michael Garron HospitalToronto, ON, Canada
Michael Garron Hospital (MGH) is committed to delivering exceptional, compassionate care while fostering a patient-centered approach. The Patient Experience Manager will lead and enhance initiatives...Show moreLast updated: 25 days ago
  • Promoted
Employee Relations Governance Manager

Employee Relations Governance Manager

Greater Toronto Airports AuthorityToronto, ON, Canada
Full-time
Human Resources & Corporate Services.The Greater Toronto Airports Authority (GTAA) is a unique and dynamic place to work, with a bold plan to make Toronto Pearson, Canada’s leading global hub airpo...Show moreLast updated: 1 day ago
Manager, Investor Relations

Manager, Investor Relations

Brookfield Asset ManagementToronto, Ontario
CA$100,000.00 yearly
Full-time
The Manager of Investor Relations will be responsible for executing strategic initiatives for existing and prospective investors in the private equity group’s private funds.This will include provid...Show moreLast updated: 30+ days ago
Customer Relations Representative

Customer Relations Representative

AO Globe Life - DiegoToronto, ON, CA
Quick Apply
Join Our Growing Team at AO Globe Life! Are you passionate about helping others and ready to take your career to the next level? Whether you have experience in office management, customer service, ...Show moreLast updated: 8 days ago
Customer Relations Representative

Customer Relations Representative

Dina Constantinou Insurance AgencyToronto, ON, CA
CA$43,000.00–CA$48,000.00 yearly
Full-time
Do you like to win? Do you want a career in an industry that is essential and stable? Keep reading!.We are looking for a dynamic and resourceful Customer Relations Representative to help perform a ...Show moreLast updated: 30+ days ago
Client Relations Manager - Unilingual

Client Relations Manager - Unilingual

CMiCToronto, ON, CA
Full-time
Quick Apply
Support department, you will be the first point of contact to serve assigned clients’ technical support needs.You shall act as the liaison between the clients and the internal teams (programmers, m...Show moreLast updated: 9 days ago
Manager Employee Relations

Manager Employee Relations

ScotiabankToronto, ON, Canada
25 days ago
Job description

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Employee Relations Managers contribute to the overall success of the Employee Relations (ER) and Labour Relations (LR) business strategy and objectives. Managers are responsible for investigating and finalizing medium / high risk ER / LR cases in support of designated business lines / subsidiaries / countries and ensure that all activities are conducted in compliance with governing regulations, Bank policies, and processes.

Is this role right for you? In this role you will :

  • Champion a customer-focused culture to deepen client relationships and leverage broader Bank relationships, systems, and knowledge.
  • Independently manage ER / LR cases requiring specialized depth of expertise and knowledge of the Bank’s Code of Conduct, HR policies (e.g., Global Harassment Policy, Global Human Rights Policy), employment law, and assigned business lines / subsidiaries / countries.
  • Act as a subject matter expert and provide value-added advice and coaching on employment-related issues to employees, People Managers, and HR Business Partners ensuring global consistency and alignment to established governing regulations, Bank policies, and processes to avoid precedent-setting outcomes.
  • Conduct formal investigations into allegations of serious misconduct both independently and / or in collaboration with the Employment Law Group (e.g., harassment, discrimination, violence) and Corporate Security (e.g., criminal activities, breaches of privacy and confidentiality).
  • Lead employee interviews, often engaging in contentious dialogue to analyze the facts of situations; write investigative reports and present findings and recommendations to Senior Leadership to mitigate legal risk to the Bank.
  • Work in collaboration with HR Business Partners in planning the end-to-end delivery of strategic initiatives (e.g., reorganizations impacting a large employee population); identify trends and provide insights to Senior Leadership and HR Business Partners to contribute to the HR strategy (e.g., control breakdowns, talent strategy).
  • Promote and support a seamless and consistent experience for employees and People Managers with ER / LR issues and concerns; update and maintain accurate information in the ER / LR case file to ensure defensibility against potential litigation.
  • Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions, ensuring teams meet obligations while respecting operational risk, regulatory compliance risk, AML / ATF risk, and conduct risk.
  • Champion a high-performance environment and contribute to a team environment that attracts, retains, develops, and motivates others by fostering an inclusive work environment, communicating vision / values / business strategy.

Do you have the skills that will enable you to succeed? We'd love to work with you if you have :

  • Post-secondary degree or college diploma in Human Resources, Business or another related field and / or;
  • 2-5 years of experience in Employee Relations or Human Resources.
  • CHRP or CHRL designation is considered an asset.
  • Expert knowledge of employment law and labour law (within the various countries ER / LR supports).
  • Knowledge of how to read and interpret collective agreements (international).
  • Strong problem-solving skills with the ability to apply sound judgement.
  • Strong conflict and alternative dispute resolution skills.
  • Strong verbal and written communication skills, including strong report writing and presentation skills.
  • Ability to multitask while remaining organized; able to set priorities and meet deadlines.
  • Advanced computer skills in MS Office products.
  • Spanish is an asset.
  • What's in it for you?

  • The opportunity to join a forward-thinking and collaborative team, surrounded by innovative thinkers.
  • A rewarding career path with diverse opportunities for professional development.
  • Internal training to support your growth and enhance your skills.
  • An inclusive working environment that encourages creativity, curiosity, and celebrates success!
  • This is a remote role
  • Location(s) : Canada : Alberta : Calgary || Canada : British Columbia : Vancouver || Canada : Manitoba : Winnipeg || Canada : New Brunswick : Moncton || Canada : Newfoundland and Labrador : St John's || Canada : Northwest Territories : Inuvik || Canada : Nova Scotia : Halifax || Canada : Nunavut : Iqaluit || Canada : Ontario : Toronto || Canada : Prince Edward Island : Charlottetown || Canada : Saskatchewan : Saskatoon || Canada : Yukon : Whitehorse

    Scotiabank is a leading bank in the Americas. Guided by our purpose : "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

    At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation during the recruitment and selection process, please let our Recruitment team know. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

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