Customer relations manager Jobs in Etobicoke, ON

What is the Opportunity?

Aecon Civil is a recognized leader in the market, backed by strong self‑perform capabilities and deep local expertise. We play a key role in building and enhancing infrastructure across Canada, the U.S., and an expanding international footprint improving everyday life through the roads, bridges, tunnels, and transit systems that connect communities. With more than a century of experience and a full suite of integrated services, Aecon is a trusted partner for delivering complex civil projects, including tunnels, transit expansions, airports, ports, highways, and large‑scale site development.

Reporting into the Senior Director, Corporate Affairs, the Community Relations Manager plays a vital role in sustaining a best practice approach to all project communication, stakeholder relations and community engagement activities, including best-in-class client relations. The Community Relations Manager will support the execution of client-approved Project Communication Plans, Community Engagement and Stakeholder Relations Plans, Issues Management and Crisis Communications Plans, where required, as well as Social Media and Media Relations Strategies. The ideal candidate brings established relationships with Toronto media, understanding of working with elected officials, and has effectively applied the principles, practices, and techniques of communication planning, development, and execution on large infrastructure projects.

What You’ll Do Here:

• As a key individual on the project, collaborate with the client and colleagues to lead the development of communications and public information materials to engage, educate, and build trust with stakeholders and community members. Ensure timely and transparent communications with Indigenous communities, local businesses, residents, transit users, the public and all stakeholders.
• Manage the research, planning, development, and execution of communication and crisis plans for various scopes of work, events, and/or for issues management.
• Liaise with the construction team to manage the development of communications and public engagement strategies and materials for print, digital or social media formats (e.g., fact sheets, construction notices, advertisements, digital/copy writing, blogs, newsletters, presentations, signage, Q&A, community letters, etc.).
• Craft media relations materials including press releases, media responses and statements. Provide media training and counsel to technical staff and support the client’s media strategy.
• Manage the development and collection of photo and video assets and maintain a digital repository.
• Lead the planning and execution of special events with multiple stakeholders to mark/celebrate project milestones.
• Attend stakeholder and community meetings, operations meetings, and communications working group meetings to proactively identify activities to be communicated to affected residents or stakeholders.
• Manage the execution of community outreach meetings, forums, public information centres, tours and other stakeholder meetings.
• Foster relationships with public and private sector partners, various professional associations and stakeholders.
• Ensure adherence to service standards by effectively mitigating, responding to, and reporting project-related issues, ensuring timely resolution to public inquiries about design and construction activities (including information on construction schedules, transit and traffic impacts, community meetings, etc.).
• Lead emergency and crisis preparedness in collaboration with the client, ensuring required communications materials are implemented and updated.
• In tandem, liaise with Aecon’s corporate leads to ensure transfer of best practices and lessons learned for similar projects, on an ongoing basis.

What You Bring to the Team:

• 7+ years’ experience in communications within the infrastructure/transit sectors.
• A post-secondary degree in communications, public relations, or related field.
• Experienced in media relations, crisis communications, issues management, corporate and community relations.
• A passionate team leader with the ability to nurture team members individually and develop the communications team collectively.
• The ideal candidate brings established relationships with Toronto area media.
• Experience and understanding of working with elected officials and various levels of government is an asset.
• Customer focused, detail-oriented, responsive and proactive.
• Exceptional written and oral communications skills.
• Highly organized with demonstrated ability to plan and execute multiple priorities with tight deadlines and meticulous attention to detail.
• Thorough grasp of Microsoft Office suite (PowerPoint, Excel, Word).
• Digital, social, and traditional media savvy.
• Professional business communication designations considered an asset.

Reason for vacancy: Replacement

Pay Range: $100,000 - $130,000

Individual pay is determined based on several factors, including work location, education, experience, unique skills and job conditions. Other considerations may include certifications, specialized training, and the complexity or scope of the role.