Customer experience manager Jobs in Winnipeg, MB

Requisition ID: 412049

Position Number: 20089988, 20089989

Posting End Date: Open Until Filled

City: Winnipeg

Site: Shared Health - Health Sciences Centre

Department / Unit: SH Capital Planning - Project Delivery

Job Stream: Non-Clinical

Union: Non Union

Anticipated Start Date: 11/16/2026

FTE: 1.00

Anticipated Shift: Days

Work Arrangement: Hybrid

Daily Hours Worked: 7.75

Annual Base Hours: 2015

Shared Health leads the planning and coordinates the integration of patient- centered clinical and preventive health services across Manitoba. The organization also delivers some province-wide health services and supports centralized administrative and business functions for Manitoba health organizations.

Position Overview

Under the direction of the Executive Leader/Director or designate, the Project Manager applies established project management principles, tools, and templates throughout the project life cycle including the initiation, planning, executing, controlling and closing phases. Provides leadership to ensure that the overall completion of project deliverables are achieved including management of project scope, resources, communications, risks/issues, budget, timelines, procurement, integration, quality and implementation. The Project Manager promotes and maintains a positive, professional, and team-oriented environment demonstrating a commitment to the vision, values, goals, and objectives of Shared Health projects will span a variety of areas, often with provincial scope and focus.

Experience

• Three to five years’ experience in planning and implementing projects.
• Experience in program development, introduction of new systems and change management strategies.
• Previous experience in a healthcare environment.
• Previous experience implementing large scale projects across a variety of stakeholders.
• Proven track record of producing results within time and budget constraints.

Education (Degree/Diploma/Certificate)

• Post-secondary degree in a relevant discipline such as health, business or public administration, engineering, from an accredited educational institution. An equivalent combination of education and experience may be considered.
• Postgraduate education is an asset.
• Previous training in project management.

Certification/Licensure/Registration

• Project Management Professional certification an asset.

Qualifications and Skills

• Demonstrated proficiency with the use of Microsoft Office products (Word, Excel, PowerPoint, Project and Visio).
• Demonstrated knowledge of project management principles, practices and techniques.
• Knowledge of regional policies, procedures, protocols and guidelines.
• Knowledge of the Personal Health Information Act, Workplace Hazardous Material Information Systems (WHMIS), Principles of Routine Practices (Universal Precautions) and other legislated acts.
• Demonstrated management principles.
• Understanding and knowledge of roles and responsibilities of project team members and change management strategies.
• Experience leading project teams including planning, managing, and implementing change.
• Ability to work independently and as a team member.
• Ability to prioritize workload, respond to simultaneous demands and delegate appropriately.
• Influences others to achieve desired outcomes.
• Problem solves, organizes results, and monitors project progress.
• Demonstrates effective communication and presentation skills.
• Demonstrates critical thinking, conflict resolution and decision-making skills.
• Recognizes and pursues self-development opportunities.

Physical Requirements

• May be required to work extended hours.
• Periodic travel throughout Manitoba may be required
• Must have valid driver’s license and access to reliable vehicle.

We have a unique ability to work together to make health care better. If you want to make a difference and contribute to supporting the health of your family, friends and neighbours, please apply today.

Interested candidates should select the "Apply" icon below to upload their cover letter, resume and copy of licenses/certification.

This position requires a current satisfactory Criminal Records Check (including Vulnerable Sector Search), Child Abuse Registry Check and Adult Abuse Registry Check as conditions of employment. The successful candidate will be responsible for any service charges incurred. A security check is considered current if it was obtained no more than six (6) months prior to the start of employment.

Please note that an employee is not permitted to hold two or more positions in Shared Health that combine to equal more than 1.0 FTE.

Shared Health values and supports employment equity and workplace diversity and encourages all qualified individuals to apply. We thank all applicants but only those selected for an interview will be contacted.

We welcome applications from people with disabilities. Accommodations are available upon request during the assessment and selection process.

Manitoba healthcare employers, in partnership with the Indigenous community, are committed to increasing the representation of Indigenous People within all levels of our workforce. Indigenous applicants are encouraged to apply and to voluntarily self-identify as being of Indigenous descent in their cover letter/application.