Customer experience manager Jobs in Winnipeg, MB

Job Description

Job Description

New Flyer is North America's heavy-duty transit bus leader and offers the most advanced product line under the Xcelsior® and Xcelsior CHARGE® brands. It also offers infrastructure development through NFI Infrastructure Solutions™, a service dedicated to providing safe, sustainable, and reliable charging and mobility solutions. Further information is available at .

POSITION SUMMARY

We are seeking a Customer Programs Manager who will act as the liaison for the company and the customer, successfully managing assigned contracts by leading cross-functional teams throughout the pre-production, bus build and acceptance processes. This individual will cultivate long-term business relationships of customer confidence and trust.

WHAT YOU WILL DO :

• Must understand the full requirements of each customer contract as assigned.
• Develop a project plan, identify project timelines, and track status of work vs. plan (includes staying current with program plan).
• Provide daily operational guidance to cross-functional departments relative to the completion of contracts from initial strategy to post delivery.
• Address and resolve project issues that may arise and manage critical project timelines.
• Conduct weekly project meetings with internal / external stakeholders. Must record and publish minutes of each meeting that include actions, owner, and due dates.
• Must ensure calibration of the contract with the customer and internal stakeholders on both bus and contract deliverables.
• Complete all required project documentation, especially project status milestone update and updates for weekly Exec Ops meetings.
• Work within key controls identified under this area of responsibility in support of compliance to financial reporting.
• Work with customers to confirm final bus configuration and work closely with Field Services and others until completion of final bus acceptance.
• Engage in the meaningful development of personal Management by Objectives (MBO) criteria and execute your work to achieve these goals.
• Work within established policies and processes to ensure goals and objectives for all regulatory and legal requirements are met, including organizational, Quality, Environmental, Health, and Safety programs.
• Identify opportunities for process improvements.

WHAT YOU NEED TO BE SUCCESSFUL :

WHY JOIN OUR TEAM :

OUR WHY :

We exist to move people. Our mission is to design and deliver exceptional transportation solutions that are safe, accessible, e­fficient and reliable.

NFI Group is a leading independent global bus manufacturer providing a comprehensive suite of mass transportation solutions. News and information are available at , , , , , and