Customer experience manager Jobs in St. John's, NL

Overview

Are you renowned for your exceptional customer service skills and a genuine desire to help others?

Do you thrive in a role where you can be the first point of contact, ensuring every client interaction is positive and impactful?

AO Globe Life is seeking a dedicated Customer Experience Manager to elevate our client service and support Canadian families with their financial needs.

Key Contributions

• Provide world‑class customer service across various communication channels (phone, email, chat) to clients with inquiries about our insurance products and services.
• Patiently and clearly explain policy details, benefits, and application processes to ensure client understanding.
• Efficiently resolve client issues and concerns, escalating complex matters when necessary, while maintaining a high level of professionalism.
• Maintain accurate and detailed records of all customer interactions.
• Contribute to a positive and collaborative team environment, always seeking to improve the customer journey.

Qualifications

Benefits

Culture

EEO Statement

AO Globe Life is an equal opportunity employer and values diversity. We encourage all qualified candidates to apply, regardless of race, religion, gender, sexual orientation, age, marital status, veteran status, or disability status.

Candidate must reside in Canada to apply.

#J-18808-Ljbffr