Customer experience manager Jobs in Gatineau, QC
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Customer experience manager • gatineau qc
Last updated: 3 days ago
PetSmart does Anything for Pets - JOIN OUR TEAM!.Assistant Store Manager Customer Experience.At PetSmart, Anything for Pets begins with our people.
Every associate plays a vital role in creating mea...Show moreLast updated: 19 days ago
Posted Monday, September 29, 2025 at 4 : 00 a.Join our team to achieve your full career potential!.We are proactive, outside the box thinkers and doers who stop at nothing to make the iconic Laura an...Show moreLast updated: 30+ days ago
Customer Experience Associate page is loaded## Customer Experience Associateremote type : On Sitelocations : Kanata, Ontariotime type : Part timeposted on : Posted Todaytime left to apply : En...Show moreLast updated: 13 days ago
A leading optical retail company is seeking a Store Manager in Ottawa, ON.The role involves ensuring excellent customer service, leading a team, and driving store performance through effective mana...Show moreLast updated: 10 days ago
A retail grocery store in Ottawa is seeking enthusiastic individuals to provide outstanding customer service, maintain store presentation, and support team efforts.
Ideal candidates will have a pass...Show moreLast updated: 16 days ago
Join a purpose driven winning team committed to results in an inclusive and high-performing culture.As a Customer Experience Associate you are the face character and heart of our branches.Scotiaban...Show moreLast updated: 29 days ago
Work Location : Ottawa, Ontario, Canada.At TD Canada Trust, we are the frontline of TD Bank.We strive to build deep and long‑lasting relationships with our customers by performing a broad range of c...Show moreLast updated: 8 days ago
Seasonal Customer Experience Representative at Indigo.Dedicated to telling stories and creating experiences, Indigo is a Canada-wide cultural department store offering opportunities across our reta...Show moreLast updated: 30+ days ago
A leading Canadian retail company is seeking an Assistant Store Manager in Ottawa to provide exceptional customer service and manage store operations.
Responsibilities include resolving customer com...Show moreLast updated: 6 days ago
A leading eyewear company is seeking a Store Manager in Ottawa, Ontario.The role involves delivering exceptional customer service, training staff, and managing store operations to achieve performan...Show moreLast updated: 10 days ago
A premier auto body repair company in Ottawa seeks a Customer Service Representative to enhance customer experiences both in-person and remotely.
This position demands effective communication, multi...Show moreLast updated: 16 days ago
A leading sports-fashion retailer in Ottawa is seeking a full-time Supervisor for their CF Rideau location.The ideal candidate will have at least two years of retail management experience and a pas...Show moreLast updated: 30+ days ago
Assistant Store Manager - Customer Experience.Assistant Store Manager - Customer Experience.At PetSmart, Anything for Pets begins with our people.
Every associate plays a vital role in creating mean...Show moreLast updated: 30+ days ago
A leading car subscription service is seeking a City Manager for Ottawa to oversee operations, manage P&L, and ensure exceptional customer experiences.
The ideal candidate has 4-5 years in operation...Show moreLast updated: 5 days ago
TD is committed to providing fair and equitable compensation opportunities to all colleagues.Growth opportunities and skill development are defining features of the colleague experience at TD.Our c...Show moreLast updated: 6 days ago)
Can you bring your charming self to work and make customer interactions delightful one? Can you process financial transactions accurately and get a sense of achievement by providing excellent custo...Show moreLast updated: 30+ days ago
We are a VoIP telecommunications provider for businesses in Canada.We supply a communications solution aimed at improving the way Canadian organizations connect - our solutions are available throug...Show moreLast updated: 30+ days ago
A leading bank in the Americas is seeking a Customer Experience Associate in Ottawa.In this role, you will build strong customer relationships and provide excellent service while promoting digital ...Show moreLast updated: 3 days ago
A leading coffee company is seeking a Shift Supervisor for its location in Ottawa, Ontario.The role involves executing store operations, leading a team, and ensuring outstanding customer service.Ca...Show moreLast updated: 4 days ago
Assistant Store Manager - Customer Experience
PetSmart Store Support Group, Inc.Ottawa, ON, CAFull-time +1
Customer Experience Lead
Melanie LyneOttawa, ON, CAFull-time
Customer Experience Associate
TD BankOttawa, ON, CAPart-time
Store Manager — Lead Team, Elevate Customer Experience
LensCraftersOttawa, ON, CAFull-time
Retail Customer Experience Specialist
Farm Boy Inc.Ottawa, ON, CAFull-time
Customer Experience Associate (Canada)
Scotiabank Global SiteOttawa, Ontario, CanadaFull-time
Customer Experience Associate
TD SecuritiesOttawa, ON, CAFull-time
Seasonal Customer Experience Representative
IndigoOttawa, ON, CAPart-time
Assistant Store Manager - Customer Experience & Ops
Loblaw Companies LimitedOttawa, ON, CAFull-time
Store Manager : Elevate Customer Experience & KPIs
ESSILORLUXOTTICA GROUPOttawa, ON, CAFull-time
Auto Body Customer Experience Specialist
Assured AutomotiveOttawa, ON, CAFull-time
Retail Supervisor : Elevate Customer Experience
JD SportsOttawa, ON, CAFull-time
Assistant Store Manager - Customer Experience
PetSmartOttawa, ON, CAFull-time
Ottawa City Manager : Grow Ops & Customer Experience
RoamOttawa, ON, CAFull-time
Manager, Customer Experience Trainee
TDOttawa, ON, CAFull-time
Customer Experience Associate
The Toronto-Dominion Bank (Canada)Ottawa, OntarioPart-time
Customer Experience Specialist
VersatureOttawa, ONFull-time
Banking Customer Experience Specialist
ScotiabankOttawa, ON, CAFull-time
Shift Supervisor – Customer Experience Lead
StarbucksOttawa, ON, CAFull-time
- Longueuil, QC (from $ 159,963 to $ 250,000 year)
- Brampton, ON (from $ 91,518 to $ 250,000 year)
- London, ON (from $ 69,836 to $ 206,455 year)
- Burnaby, BC (from $ 60,684 to $ 199,077 year)
- Regina, SK (from $ 104,274 to $ 199,050 year)
- Halifax, NS (from $ 60,099 to $ 197,363 year)
- Kitchener, ON (from $ 89,041 to $ 197,229 year)
- Barrie, ON (from $ 69,085 to $ 196,031 year)
- Guelph, ON (from $ 42,063 to $ 195,855 year)
- Montreal, QC (from $ 59,688 to $ 195,513 year)
Assistant Store Manager - Customer Experience
PetSmart Store Support Group, Inc.Ottawa, ON, CA19 days ago
Job type
- Full-time
- Part-time
Job descriptionParticipates in employment decisions such as recruiting, interviewing, hiring, coaching, and terminating. Facilitates the associate experience and supports associate development. This includes but is not limited to associate reviews, recognition, team events, labor management, training, onboarding, mentoring, succession planning, and coaching for growth. Address and administer associate complaints and grievances. Prioritize, delegate, and validate daily tasks for associates to meet business and pet parent needs. Lead and coach associates on proper processes to ensure pets in our care are safe and healthy. Coordinates staffing coverage for experience activities in pivotal areas of the store. Effectively communicates company information and priorities to associates to ensure alignment and deliver on expectations. Delegate and validate completion of daily tasks including engagement videos. Recognizes and celebrates associates driving overall associate engagement. Leads the associate and pet parent experience at all levels and ensures pets in our care are safe and healthy. Responsible for the pet parent experience and outcomes conducted over the telephone, in person or online, and responding to general and escalated pet parent’s concerns. Assists with reservations in hotels, salons, and training. Oversees all PetSmart services (salon, training, hotel and day camp), live pet sales and adoptions. Evaluates operations and seeks opportunities to continuously improve experiences and services. Oversees store events and marketing (adoptions, hotel, salon, etc.). Maintains store standards and leads a culture of empowerment by ensuring compliance with our policies and procedures (P&Ps) and code of ethics. Responsible for conducting monthly Services Walks to validate proper execution of policies and procedures. Responsible for taking immediate action when a sick / injured pet is identified in the store; transport to the vet as needed. Shared responsibility with store opening and closing procedures to ensure we uphold our brand promise. Drives and identifies opportunities to grow the business and hold associates accountable in achieving store P&L expectations such as sales and shrink targets. Manages expenses such as labor and supplies and any other relevant store metrics. Leverages home office partners and resources to submit and follow up on store related work orders and purchase card allocation. Works directly with the services associates on productivity and scheduling to grow the business and achieve company goals. 3-5 years of retail leadership or experience in a customer-focused environment. Full time availability required, flexibility in schedule, able to work evenings, weekends, and holidays as needed Proficiency in computer applications. Strong written and verbal communication skills. Ability to react under pressure and maintain composure. Strong organizational skills and attention to detail. Typically oversees one to six lead associates and ten to seventy non-leader associates. Carries out supervisory responsibilities in accordance with PetSmart’s policies and procedures. Associate required to stand, walk, climb a ladder, and use hands to handle, feel, hold, write, etc. The associate frequently is required to reach with hands and arms : stoop, kneel, crouch, talk and hear. Specific vision abilities required by this job include depth perception. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Associate must frequently lift and / or move up to 50 pounds and occasionally team lift and / or move more than 100 pounds. Specific vision abilities required by this job include depth perception. While performing the duties of this job, the associate is occasionally exposed to moving mechanical parts, as well as a wet environment with an abundance of pet hair. The noise level is moderate in the work environment; however, associates may be exposed to high levels of noise at times. Exposure to live animals and their handling is common. Part-time employees in Saskatchewan only may be eligible for medical and other benefits after completing six months of continuous service and working an average of at least 15 hours per week.
PetSmart does Anything for Pets - JOIN OUR TEAM!
Assistant Store Manager Customer Experience
About Life at PetSmart
At PetSmart, Anything for Pets begins with our people. Every associate plays a vital role in creating meaningful experiences for pets and their families, and we empower our teams with the tools, resources, and opportunities to grow and succeed. This posting reflects an existing vacancy, and we are actively seeking candidates for this role.
Benefits that benefit you
Take care of yourself and your family members—whether they be two-legged or four, have feathers, fur, or fins. Enjoy true rewards (plus lots of warm, fuzzy feelings)! Check out some of our AWEsome offerings :
- Paid Weekly
- Health & Wellness Benefits
- Group Registered Retirement Plan (RRSP) with company match
- Paid Time off for full-time associates
- Associate discounts
- Tuition Assistance
- Career pathing
- Development opportunities
Job Summary
PetSmart’s Experience Leader (ELR) is responsible for providing exceptional leadership and service to our pet parent while upholding the company’s vision, mission, values, and strategy. This role is expected to provide exemplary leadership for the store by driving the pet parent experience through culture and strategies, achieving targeted results. This role has shared responsibility for the safety of people and pets, efficient execution of daily tasks and financial outcomes.
Essential responsibilities
Job responsibilities include, but are not limited to, the following and may vary depending on store characteristics and needs :
People Leadership
Overall Store Experience
Business Management
Qualifications
Supervisory Responsibility
Essential physical demands and work environment
Do what you love
Join us for a chance to make a meaningful impact every day. Whether it's helping a customer choose their first fish, celebrating a pet's birthday, or seeing the smile on a pet parent’s face after a fresh groom—you'll create moments that matter . At PetSmart, we cherish diversity and the unique perspectives of our 50,000 associates, all united by a passion for pets.
We’re delighted you’re interested in joining our pack and helping us in our commitment to doing Anything for Pets, and the people who love them. We're excited to hear your story and learn more about you! Apply Now!
PetSmart is an Equal Opportunity Employer
PetSmart provides an equal opportunity for all associates and job applicants without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics. We offer reasonable accommodations to applicants with disabilities throughout our application process, upon request and as required by law.
This job summary is intended to describe the general nature and level of work associates / leaders assigned to this job perform. It is not intended to include all duties and responsibilities. You will be provided with a copy of a job description for the actual position you are hired into. Exact rate of pay will be based on relevant experience level, training, skills or knowledge and store location. This position is paid on a per hour basis. In no instance will PetSmart pay less than the local minimum wage. This position is also eligible for benefits as described at https : / / benefits.petsmart.com / ca /
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