Customer experience manager Jobs in East York, ON
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Customer experience manager • east york on
Last updated: 3 hours ago
Operations & Customer Experience Manager.Love Wellness’s day-to-day operations across supply chain, order fulfillment, inventory management, and customer service.This role works closely w...Show moreLast updated: 9 days ago
A prominent retail company is seeking a Store Manager in Toronto, Ontario.This role involves achieving sales budgets, coaching staff for performance improvement, and ensuring exceptional customer e...Show moreLast updated: 24 days ago
A leading Canadian sleep wellness company, located in Toronto, is seeking a Sales Manager to drive growth and maximize the sales efficiency of Sales Associates.
The ideal candidate will have over 2 ...Show moreLast updated: 20 days ago
A leading optical retail company in Toronto is seeking a Store Manager to lead the team in providing exceptional customer service and improving store performance.
This full-time position requires st...Show moreLast updated: 30+ days ago
Adecco is currently hiring a full-time.Customer Experience Coordinator.IN this role you will be the first point of contact for clients seeking service support.
Your role is essential in delivering a...Show moreLast updated: 25 days ago
Personal & Commercial Banking.TD is committed to providing fair and equitable compensation opportunities to all colleagues.
Growth opportunities and skill development are defining features of th...Show moreLast updated: 30+ days ago
Regional Senior Customer Experience Manager (CxM) Join us to apply for the.Regional Senior Customer Experience Manager (CxM).
At SITA, we keep airports moving, airlines flying smoothly, and borders ...Show moreLast updated: 24 days ago
What products will Amazon customer want and how quickly will they want them Are we investing enough in our infrastructure or too much How do our customers react to changes in prices product selecti...Show moreLast updated: 6 days ago
At Aviso, we are dedicated to improving the financial well-being of Canadians.As a leading wealth management organization, we are committed to leadership, innovation, partnership, responsibility, a...Show moreLast updated: 18 hours ago
Responsable de l’Expérience Client •.English job description follows • •.Vous avez une solide expérience dans l'industrie aéronautique , vous avez travaillé dans un environnement commercial ou opérat...Show moreLast updated: 3 hours ago
RBC is recruiting for an exciting Research Manager role in which you will have the opportunity to accelerate shareholder value through increased understanding of the needs of consumers, clients, co...Show moreLast updated: 1 day ago
As the Customer Experience Senior Manager for.The Pets Tables’ end to end customer experience to ensure all of our customers are receiving exceptional service every time they interact with a custom...Show moreLast updated: 8 days ago
Une banque nationale à Oakville recherche un Assistant Branch Manager pour diriger une équipe et assurer un excellent service client.
Vous serez responsable de former le personnel, de résoudre les p...Show moreLast updated: 6 days ago
A leading retail company in Mississauga is seeking a General Manager to oversee store performance and lead a team in delivering exceptional customer experiences.
This role requires 6+ years of manag...Show moreLast updated: 24 days ago
RBC is recruiting for an exciting Research Manager role in which you will have the opportunity to accelerate shareholder value through increased understanding of the needs of consumers, clients, co...Show moreLast updated: 2 days ago
A major financial institution in Canada seeks a Branch Manager for Montreal East to lead a team in enhancing customer experiences and community engagement.
The role requires strong mentorship skills...Show moreLast updated: 30+ days ago
Enhanced Medical Nutrition ("EMN) is a transformational, food-as-medicine start-up that commercializes evidence-based medical nutrition products to improve patient outcomes and experience in s...Show moreLast updated: 30+ days ago
Customer Experience Specialist.We have an exciting opportunity for a driven Customer Experience Specialist! If you are a customer service professional who is passionate about providing exceptional ...Show moreLast updated: 30+ days ago
A leading retail company in Hamilton, Ontario is looking for a Store Manager to lead and inspire a team.In this role, you will build a positive work environment, focus on customer service, and mana...Show moreLast updated: 24 days ago
Operations & Customer Experience Manager (Toronto)
Love WellnessToronto, ON, CanadaFull-time
- Promoted
Store Manager : Growth Leader & Customer Experience
RootsToronto, CanadaFull-time
- Promoted
Store Manager — Lead Sales & Customer Experience
Sleep Country CanadaToronto C6A, ON, CanadaFull-time
- Promoted
Store Manager : Elevate Customer Experience & Growth
LensCraftersToronto C6A, ON, CanadaFull-time
Customer Experience Coordinator
Adecco CanadaToronto, Ontario, CanadaFull-time +1
Quick Apply
Manager, Customer Experience Trainee
TD BankToronto, Ontario, CanadaFull-time
- Promoted
Regional Senior Customer Experience Manager(CxM)
SITAToronto, CanadaFull-time
Software Development Manager, Forecasting Customer Experience
AmazonToronto, Ontario, CanadaFull-time
- New!
Customer Service Experience QA Manager
Aviso WealthToronto, ON, CanadaFull-time
- Promoted
- New!
Responsable de l'Expérience Client / Customer Experience Manager
Airbus Canada Limited PartnershipToronto, CanadaFull-time
Research Manager - Customer Experience
0000050007 Royal Bank of CanadaTORONTO, Ontario, CanadaFull-time
Senior Manager, Customer Experience
HelloFreshToronto, Ontario, CanadaFull-time
- Promoted
Assistant Branch Manager – Banking & Customer Experience
TDToronto, CanadaFull-time
- Promoted
Store General Manager : Growth & Customer Experience
IndigoToronto, CanadaFull-time
Research Manager - Customer Experience
Royal Bank of Canada>TORONTO, CanadaFull-time
- Promoted
Branch Manager - Montreal East : Customer Experience Leader
TD SecuritiesToronto, CanadaFull-time
Customer Experience Manager
Enhanced Medical NutritionToronto, ON, CanadaFull-time
Customer Experience Associate
CB CanadaToronto, Ontario, CanadaPermanent
- Promoted
Store Manager - Grow Leaders, Elevate Customer Experience
Carter’s Inc.Toronto, CanadaFull-time
- Longueuil, QC (from $ 159,963 to $ 250,000 year)
- Brampton, ON (from $ 91,518 to $ 250,000 year)
- London, ON (from $ 69,836 to $ 206,455 year)
- Burnaby, BC (from $ 60,684 to $ 199,077 year)
- Regina, SK (from $ 104,274 to $ 199,050 year)
- Halifax, NS (from $ 60,099 to $ 197,363 year)
- Kitchener, ON (from $ 89,041 to $ 197,229 year)
- Barrie, ON (from $ 69,085 to $ 196,031 year)
- Guelph, ON (from $ 42,063 to $ 195,855 year)
- Montreal, QC (from $ 59,688 to $ 195,513 year)
Operations & Customer Experience Manager (Toronto)
Love WellnessToronto, ON, Canada9 days ago
Job type
- Full-time
Job descriptionManage and support the customer service team, providing daily oversight and performance management via Gorgias and other platforms. Ensure CX performance meets or exceeds KPIs, including response time, resolution time, and CSAT. Partner with retail and digital teams to optimize customer review collection and syndication. Resolve escalated customer issues and surface recurring operational or product trends. Oversee AI-driven support tools, maintaining and optimizing knowledge bases and bot prompts. Standardize and continuously improve customer service workflows to deliver consistent, high-quality support. 3–5+ years of experience in operations, supply chain, and / or customer experience management, preferably within e-commerce or consumer goods. Hands-on experience with Shopify and related apps (Order Desk, Recharge, Gorgias, or similar). Experience working with ERP systems, preferably Microsoft Dynamics. Strong Excel skills, including data analysis and reporting. Background in customer service or customer support environments is a plus. Highly organized with the ability to manage multiple priorities in a fast-paced setting. Detail-oriented, proactive, and solutions-focused with a strong ownership mindset.
Job Description
Job Description
The Operations & Customer Experience Manager plays a critical role in supporting Love Wellness’s day-to-day operations across supply chain, order fulfillment, inventory management, and customer service. This role works closely with the Director of Operations and cross-functional teams to ensure seamless execution across DTC and retail channels while maintaining high standards for operational efficiency and customer satisfaction.
This is a hands-on role ideal for someone who thrives in a fast-paced e-commerce environment and enjoys operating at the intersection of operations and customer experience.
Key Responsibilities
Operations & Supply Chain
- Manage order fulfillment and transportation workflows to ensure accurate, on-time delivery.
- Monitor inventory across all locations, including lot tracking, shelf-life control, and slow-moving SKU analysis.
- Maintain SKU setup and product data across internal systems.
- Oversee DTC order flow through Shopify, Order Desk, Recharge, and related apps to ensure proper routing and fulfillment.
- Utilize ERP systems to support inventory accuracy, order management, and operational reporting.
- Partner with suppliers and 3PLs to maintain product availability and meet delivery targets.
- Collaborate cross-functionally with finance, sales, and digital teams to support daily operations and initiatives.
- Build and maintain Excel-based tools for tracking, reconciliation, and reporting.
- Identify and implement process improvements to enhance scalability, accuracy, and cost efficiency.
Customer Service Management
Qualifications
We are an Equal Employment Opportunity ("EEO") Employer. It has been and will continue to be a fundamental policy of Love Wellness not to discriminate on the basis of race, color, creed, religion, gender, gender identity, pregnancy, marital status, partnership status, domestic violence victim status, sexual orientation, age, national origin, alienage or citizenship status, veteran or military status, disability, medical condition, genetic information, caregiver status, unemployment status or any other characteristic prohibited by federal, state and / or local laws. This policy applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignment, benefits, layoff, and termination.
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