Remote Customer care Jobs in Quebec City, QC
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Customer care • quebec city qc
Last updated: 2 hours ago
The Customer Success Manager (CSM) is responsible for building and maintaining strong relationships with clients to ensure satisfaction retention and growth.
Acting as a trusted advisor the CSM work...Show moreLast updated: 30+ days ago
Customer Operations Specialist.At ABB, we help industries outrun – leaner and cleaner.Progress is an expectation – for you, your team, and the world.
As a global market leader, we’ll give you what y...Show moreLast updated: 30+ days ago
If your idea of Customer Success is rooted in an intrinsic motivation to help others find solutions to their challenges we should talk.
HubSpots mission is to help millions of organizations grow bet...Show moreLast updated: 24 days ago
Collaborating with the sales team to acquire and retain customers.Building and maintaining strong customer relationships.
Conducting regular follow-up calls to provide updated pricing quotes.Followi...Show moreLast updated: 25 days ago
We’re shaping the way some of the largest organizations in the world manage data by helping customers connect the right data and insights for all Data Citizens.
We are building a team of exceptional...Show moreLast updated: 18 days ago
Titre : Service client / Expditeur Appareils lectromnagers.Relve de : Directeur principal des oprations de livraison d'appareils lectromnagers.
Grce un engagement envers l'innovation et l'...Show moreLast updated: 30+ days ago
A waste management company in Quebec seeks a Return Site Coordinator to oversee daily operations at beverage return sites.
The role includes providing customer service, operating equipment, and ensu...Show moreLast updated: 30+ days ago
A leading dental products manufacturer is seeking a Bilingual Customer Care Representative to enhance customer satisfaction through effective communication in English and French.Responsibilities in...Show moreLast updated: 30+ days ago
Las Vegas Petroleum is a thriving leader in providing fuel, food, and service at our travel centers and convenience stores across the nation.
We pride ourselves on superior customer service and a we...Show moreLast updated: 30+ days ago
Retail Banking Sales & Service.Delivers exceptional service to BMO customers and prospects.Identifies customer needs and provides advice and guidance regarding financial solutions that are in the b...Show moreLast updated: 30+ days ago
The Customer Success Manager (CSM) is responsible for building and maintaining strong relationships with clients to ensure satisfaction, retention, and growth.
Acting as a trusted advisor, the CSM w...Show moreLast updated: 23 days ago
The Canadian Contact Center is seeking.Bilingual Customer Service Representatives.The ideal candidate will thrive in a fast-paced environment possess strong technical abilities and demonstrate agil...Show moreLast updated: 30+ days ago
As a leading industrial distributor with operations primarily in North America, Japan and the United Kingdom, We Keep The World Working® by serving more than 4.
We’re dedicated to providing value fo...Show moreLast updated: 2 days ago
Quebec City, Canada | Posted on 07 / 17 / 2025.The Customer Care / Dispatcher of Appliances is responsible for coordinating daily appliance deliveries from the facility.
This includes optimizing delivery ...Show moreLast updated: 30+ days ago
Customer Service Representative CYG International Inc.Montreal since 1972 exporting a wide variety of products to the Caribbean and Central America.
We have a position available for customer service...Show moreLast updated: 30+ days ago
A leading financial institution in Quebec is seeking a candidate for a role focused on providing excellent customer service by processing financial transactions, resolving customer concerns, and pr...Show moreLast updated: 6 days ago
At ABB, we help industries outrun - leaner and cleaner.Here, progress is an expectation - for you, your team, and the world.
As a global market leader, we’ll give you what you need to make it happen...Show moreLast updated: 30+ days ago
Join a global community of talented professionals to shape the future of AI.Earn up to $15 USD / hr and additional rewards based on quality of submission.
Outlier is committed to improving the intelli...Show moreLast updated: 2 hours ago
Une grande institution bancaire recherche un(e) Customer Experience Associate pour offrir une expérience client exceptionnelle.
Le candidat idéal doit posséder un diplôme de secondaire et au moins 1...Show moreLast updated: 1 day ago
Customer Success Manager
HarrisQuebec, Quebec, CanadaFull-time
Customer Operations Specialist
ABBQuebec, Capitale-Nationale, CAFull-time
Customer Success Manager
HubSpotQuebec City, Quebec, CanadaFull-time
Customer Care Representative
Cgl Cohesion Global Logistics LlcQuebec, Capitale-Nationale, CAFull-time
Customer Engineer
CollibraQuebec, Capitale-Nationale, CAFull-time
- Promoted
Customer Care & Dispatcher- Bilingual
GoForQuébec, QC, CanadaFull-time
Eco Return Site Coordinator — Customer Care
ConsignactionQuebec, Capitale-Nationale, CAFull-time
Bilingual Customer Care Specialist (EN / FR)
Dentsply SironaQuebec, Capitale-Nationale, CAFull-time
- Promoted
Customer Service Representative
Las Vegas PetroleumQuébec, QC, CanadaFull-time
Customer Service Representative
BMOQuebec, Quebec, CanadaPart-time
Customer Success Manager
Harris ComputerQuebec, Capitale-Nationale, CAFull-time
Bilingual Customer Service Professional
ManulifeQuebec, Quebec, CanadaFull-time
Bilingual Customer Service Representative
W. W. GraingerQuebec, Capitale-Nationale, CAFull-time
Customer Care / Dispatcher – Appliances
easy-outsourceQuebec, Capitale-Nationale, CAFull-time
- Promoted
Customer Service Representative
import export companyQuebec, CanadaFull-time +1
Customer Experience Specialist
TD SecuritiesQuebec, Capitale-Nationale, CAFull-time
Customer Operations Specialist
ABB Schweiz AGQuebec, Capitale-Nationale, CAFull-time
- Promoted
- New!
Customer Success Intern (Remote)
Scale AIQuébec, Quebec, CanadaRemote
Full-time
Banking Customer Experience Associate
TDQuebec, Capitale-Nationale, CAFull-time
Customer Success Manager
HarrisQuebec, Quebec, Canada30+ days ago
Job type
- Full-time
Job descriptionAnalyze customer feedback (via surveys NPS etc.) to identify opportunities for service improvement. Ensure all customer communications are clear professional and friendly maintaining a positive brand image. Create and maintain a knowledge base or FAQs for customers and internal use providing self-service support options. Implement new tools and technologies that improve the efficiency of the customer service team such as CRM software helpdesk systems or chatbot automation. Create and enforce best practices for customer service interactions and team workflows. Generate reports on key customer service metrics including response times customer satisfaction scores and issue resolution times. Analyze trends in customer support data identifying areas of concern. Stay updated on software product changes new features and bug fixes to provide accurate and current support to customers. Provide advanced troubleshooting assistance for complex technical issues and ensure customers are provided with timely and efficient solutions. Oversee and manage escalations ensuring they are handled promptly and satisfactorily. Resolve customer complaints in a calm empathetic and professional manner always aiming for a win-win resolution. Monitor high-priority customer cases and ensure they are resolved within an acceptable time frame. Monitor Customer Payment Status : Collaborate with the finance team to track outstanding invoices and maintain up-to-date records of receivables. Invoice Disputes and Resolution : Customer Billing Patterns : Collaborating on Forecasting : Provide feedback on how customer payment patterns may affect overall revenue projections. Ensure that customer payments align with recognized revenue streams (e.g. subscription services license renewals).
The Customer Success Manager (CSM) is responsible for building and maintaining strong relationships with clients to ensure satisfaction retention and growth. Acting as a trusted advisor the CSM works closely with customers to understand their business goals and challenges ensuring they derive maximum value from the companys products or services. This role involves onboarding new clients providing ongoing support and guidance identifying upsell opportunities and serving as the voice of the customer within the organization.
Customer Support Oversight :
- Handle escalated customer issues and difficult cases that require high-level problem-solving.
- Develop and implement standardized workflows and processes for customer support to ensure consistency and efficiency.
- Monitor and improve response times and other customer service metrics to ensure the team meets expectations.
Customer Experience Management :
Process Improvement :
Reporting and Analytics :
Software / Product Expertise :
Escalation Management :
Accounts Receivable :
Ensure that all customer invoices are paid on time and follow up with customers on any overdue payments.
Work with customers to resolve any billing discrepancies or issues that arise with invoices.
Forecast Understanding :
Provide insights into customer payment behavior (e.g. are customers paying on time are there seasonal fluctuations) to support accurate cash flow forecasting.
Work with teams to understand revenue forecasts and customer payment trends ensuring accurate financial planning.
Other duties and responsibilities as assigned .
Required Experience :
Manager
Key Skills
Bidding,Business Solutions,ABAP,Business Operations,Business Sales,Corporate Marketing
Employment Type : Full-Time
Experience : years
Vacancy : 1