Remote Customer care Jobs in Ottawa, ON

Additional Locations : Canada-ON-Ottawa

Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance

At Boston Scientific well give you the opportunity to harness all thats within you by working in teams of diverse and high-performing employees tackling some of the most important health industry challenges. With access to the latest tools information and training well help you in advancing your skills and career. Here youll be supported in progressing whatever your ambitions.

About the role

TheTheraSphereCustomer CareManager plays a critical role in ensuring the smooth operation of customer service functions cross-functional collaboration and continuous process improvement. This roleis responsible formanaging daily operations and resolving escalations.

At Boston Scientific we value collaboration andsynergy. This role follows a hybrid work model requiring employees to be in our local Ottawa office at least three days per week(Tuesday Wednesday Thursday).

Relocation assistance is not available for this position at this Scientific will not offer sponsorship or take over sponsorship of an employment visa for this position at this time.

Your responsibilities will include :

Oversee the daily inquiries for the customer care team ensuringtimelyandaccurateresponses.

Provide guidance and support during manufacturing and supply chain disruptions.

Assistwith escalations and ensure effective resolution of complex issues.

Communicate with third-party vendors to coordinatelogisticsand investigate delivery issues.

Manage communications during majorlogisticsdisruptions to ensure transparency and continuity.

Maintain regular communication with customers to resolve disputes provideorderand finance updates and deliver usage or performance reports.

Represent the team and company professionally in handling escalated customer concerns.

Support the customer service team in navigating manufacturing challenges.

Assistin fulfilling complex or urgent orders including relabels LATAM shipments and expedited requests.

Maintain and update work instructions and standard operating procedures (SOPs).

Implement changes through the quality system and ensure documentation accuracy.

Ensure team-generated reports are completeaccurate and up to date.

Guide the team through complaint submission processes and feedback tracking.

Report onlogisticsperformance and order accuracy.

Conduct regular reviews withlogisticspartners to address mis-deliveries and service issues.

Collaborate with cross-functional teams to solve problems and enhance operational efficiency.

Provide audit support as the subject matter expert for customer-related services.

Other duties asrequired.

Required qualifications :

Bachelors degree in a related field (or equivalent experience)

5 years of experience in customer service operations or a similar leadership role

Strong interpersonal and communication skills with the ability to manage cross-functional relationships

Proven ability to lead teams resolve conflicts and manage complex operational challenges

Preferred qualifications :

Experience with quality systems SOP documentation and audit processes

Requisition ID : 618616

Minimum Salary : $ 79700

Maximum Salary : $ 158200

The anticipated compensation listed above and the value of core and optional employee benefits offered by Boston Scientific (BSC) see will vary based on actual location of the position and other pertinent factors considered in determining actual compensation for the role. Compensation will be commensurate with demonstrable level of experience and training pertinent education including licensure and certifications among other relevant business or organizational needs. At BSC it is not typical for an individual to be hired near the bottom or top of the anticipated salary range listed above.

Compensation for hourly non-sales roles may also include variable compensation from time to time (e.g. any overtime and shift differential) and annual bonus target (subject to plan eligibility and other requirements).

Compensation for salaried non-sales roles may also include variable compensation i.e. annual bonus target and long-term incentives (subject to plan eligibility and other requirements).

Compensation for sales roles is governed by Sales Incentive Compensation Plan (which includes certain annual non-discretionary incentives based on predetermined objectives).

As a leader in medical science for more than 40 years we are committed to solving the challenges that matter most united by a deep caring for human life. Our mission to advance science for life is about transforming lives through innovative medical solutions that improve patient lives create value for our customers and support our employees and the communities in which we operate. Now more than ever we have a responsibility to apply those values to everything we do as a global business and as a global corporate citizen.

So choosing a career with Boston Scientific (NYSE : BSX) isnt just business its personal. And if youre a natural problem-solver with the imagination determination and spirit to make a meaningful difference to people worldwide we encourage you to apply and look forward to connecting with you!

Required Experience :

Manager

Key Skills

Bidding,Business Solutions,ABAP,Business Operations,Business Sales,Corporate Marketing

Employment Type : Full Time

Experience : years

Vacancy : 1