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Customer care Jobs in Montreal, QC

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Customer care • montreal qc

Last updated: 1 day ago
Bilingual Licensed Customer Care Officer, Home & Auto

Bilingual Licensed Customer Care Officer, Home & Auto

RBC - Royal BankMontreal, QC
CA$50,000.00–CA$57,000.00 yearly
The Customer Care Officer will respond with professional and accurate service for all client concerns and escalations within the Insurance Advice Centre. You will be responsible for providing effect...Show moreLast updated: 30+ days ago
Customer Experience Representative

Customer Experience Representative

Trudell Healthcare SolutionsSaint-Laurent, Québec, Canada
Full-time
Quick Apply
Do you possess excellent bilingual communication skills and are able to foster strong customer relationships? .Do you have an interest in the Healthcare industry and have a passion for helping...Show moreLast updated: 1 day ago
  • Promoted
Ambassador customer experience

Ambassador customer experience

Laurentian BankMontreal, Quebec, Canada
Full-time
At Laurentian Bank, we believe we can change banking for the better.Founded in Montreal in 1846, Laurentian Bank helps families, businesses and communities thrive. Today, we have over 2,800 employee...Show moreLast updated: 5 days ago
  • Promoted
Loader, Customer Assistance

Loader, Customer Assistance

Rona+Boucherville, Quebec, Canada
Full-time
At RONA, our employees let their passion blossom every day.Our teams are driven by the desire to help people bring their projects to life and are committed to making a difference in the communities...Show moreLast updated: 4 days ago
  • Promoted
Customer Accounts Manager

Customer Accounts Manager

TES The Employment Solution Inc.LAVAL, QC, Canada
Full-time
Reference Code : 049438 Main responsibilities : 1.Customer Account Management : • Build and maintain long-lasting client relationships. Participate in the negotiation of contracts (terms and condition...Show moreLast updated: 7 days ago
Customer Experience Manager

Customer Experience Manager

GardaWorldMontréal, Quebec
Quick Apply
Do you have a passion for customer service? Are you fluent in English and French? Are you looking to start a career with a great company? If so, GardaWorld is the place for you! Join our diverse te...Show moreLast updated: 30+ days ago
Customer Service Representative - Customer Accounts

Customer Service Representative - Customer Accounts

Intact Financial CorporationMontréal, Quebec, Canada
Full-time +1
Customer Service Representatives.By joining our team, you'll become a true specialist in resolving issues and questions related to insurance premium payments. In addition, you'll be able to advance ...Show moreLast updated: 1 day ago
Bilingual Customer Sales Representative

Bilingual Customer Sales Representative

Reliable Parts - CanadaMontréal, QC, CAN
CA$20.00 hourly
Quick Apply
Reliable Parts is a leading distributor of appliance parts in the US & Canadian markets with numerous branch locations, shipping hubs, and distribution centers stretching across North America.R...Show moreLast updated: 30+ days ago
  • Promoted
Customer Experience Lead

Customer Experience Lead

CAEMontreal
CA$50,000.00 yearly
Full-time
Are you fascinated with pilot training and how CAE’s training devices are used to make air travel safer? Are you interested to know more about our customers? As a Customer Experience Lead, you will...Show moreLast updated: 30+ days ago
  • Promoted
Account Executive

Account Executive

ZaddonsGreater Montreal Metropolitan Area, Canada
Full-time
Zaddons develops specialized add-ons that enhance the scheduling capabilities of HRIS platforms.With a focus on optimizing complex workforce management, we deliver seamless solutions that transform...Show moreLast updated: 30+ days ago
  • Promoted
Customer Care Representative

Customer Care Representative

Randstad CanadaSaint-Laurent, Quebec, CA
CA$24.00–CA$26.00 hourly
Temporary
Quick Apply
Are you ready to elevate your customer service career? Our valued partner, a top-tier international automotive finance company, is seeking a dedicated and enthusiastic Customer Service Representati...Show moreLast updated: 30+ days ago
Sea Logistics Customer Care Manager, Import- Bilingual English / French

Sea Logistics Customer Care Manager, Import- Bilingual English / French

Kuehne+NagelMontreal, Quebec, CA
Full-time
Sea Logistics Customer Care Manager, Import- Bilingual English / French.Montreal, Quebec, Canada | Frachttransport und Kundenservice | Vollzeit | req124610. Are you thinking about advancing your caree...Show moreLast updated: 22 days ago
Manager, Customer

Manager, Customer

KPMGMontreal, Quebec, Canada
Full-time
Leading Canadian businesses are winning on customer-centric experiences delivered through end-to-end digital solutions.The KPMG Customer & Digital Advisory Practice has achieved significant growth ...Show moreLast updated: 30+ days ago
Manager, Customer

Manager, Customer

KPMG-CanadaMontreal, Quebec, Canada
Leading Canadian businesses are winning on customer-centric experiences delivered through end-to-end digital solutions.The KPMG Customer & Digital Advisory Practice has achieved significant growth ...Show moreLast updated: 30+ days ago
  • Promoted
customer service coordinator

customer service coordinator

Fed SupplyMontérégie-Est (Bedford), Canada
Permanent
Hello ! I'm Jérémy, Recruitment Consultant for the Fed Supply employment agency, specialist in the fields of supply chain, logistics, transportation and customer service - offering temporary and pe...Show moreLast updated: 14 days ago
  • Promoted
Customer Service Representative

Customer Service Representative

SGS Canada IncMontréal-Est, Québec, Canada
CA$21.00–CA$22.00 hourly
Permanent
Job Description Full-time office job paid by the job -$21-22 / h + benefits starting day 1.Language requirement : English (75%) + French (25%) to perform the job. This position will work with customer...Show moreLast updated: 30+ days ago
Customer Care Agent (Bilingual French / English)

Customer Care Agent (Bilingual French / English)

SSENSEMontreal, QC, ca
CA$19.00 hourly
Headquartered in Montreal, it features a mix of established and emerging luxury brands across womenswear, menswear, kidswear, and Everything Else™. SSENSE has garnered critical acclaim as both an e-...Show moreLast updated: 30+ days ago
  • Promoted
Loader, Customer Assistance

Loader, Customer Assistance

RONA+Boucherville, Canada
Full-time
At RONA, our employees let their passion blossom every day.Our teams are driven by the desire to help people bring their projects to life and are committed to making a difference in the communities...Show moreLast updated: 3 days ago
Customer Experience & Support Specialist _ Custom design window covering

Customer Experience & Support Specialist _ Custom design window covering

Linen ChestQuébec, CA
CA$50,000.00 yearly
Customer Experience & Support Specialist.We are seeking a dynamic and customer-focused professional to join our Shop at Home (custom window covering) department. This hybrid role involves supporting...Show moreLast updated: 30+ days ago
•Bilingual Customer Care Representative (Insurance Claims)

•Bilingual Customer Care Representative (Insurance Claims)

Recrute ActionMontréal, Québec, Canada
CA$55,000.00 yearly
Permanent
Bilingual Customer Care Representative (Insurance Claims).We are seeking a dedicated and empathetic professional to join our client in the insurance industry. This permanent role involves guiding cl...Show moreLast updated: 30+ days ago
Bilingual Licensed Customer Care Officer, Home & Auto

Bilingual Licensed Customer Care Officer, Home & Auto

RBC - Royal BankMontreal, QC
30+ days ago
Salary
CA$50,000.00–CA$57,000.00 yearly
Job description

Job Summary

Job Description

What is the opportunity?

The Customer Care Officer will respond with professional and accurate service for all client concerns and escalations within the Insurance Advice Centre. You will be responsible for providing effective problem resolution and delivering a superior client experience by demonstrating effective root cause analysis for Home & Auto.

You will strive to constantly improve functions taking a client focused approach to effectively process client requests and provide advice and service solutions where appropriate.

In addition, you will ensure due diligence of procedures, process, regulatory compliance and assessment of risk within set authority limit.

What will you do?

Provide a superior client experience, listening and connecting with clients, act as a "trusted advisor" in client conversations using effective client discovery to identify client need, provide relevant insurance advice and solutions based on client need.

Handle complex escalations for supported business areas and provides in the moment coaching to mitigate future problems and build employee capabilities.

Identify root causes and actions to prevent similar issues from occurring recommendation of action plans or appropriate solutions to resolve the problem as 20-30% of the role will involve coaching managers to problem resolution principles for future handling of similar complaints at the first point of contact

Partner with leaders to build leader, team and employee capabilities for problem resolution, product and underwriting knowledge

Creates customized skill builds on complaint handling to address top issues and learning gaps for supported business areas

Shares insights and trends observed in business level and channel level top irritant analysis sessions

Leverage tools and resources to support advice driven discussions, maintains data integrity, documenting all relevant client services contacts and results and prepare and submit final decision letters to client as appropriate

Contribute to the achievement of the centre's overall client survey results focusing on call quality to differentiate the client experience where it matters most to the client

What do you need to succeed?

Must-have

Requires fluency in French and English to serve our clients in the community with English speaking needs

Proven experience in Home & Auto Insurance (minimum 2 years preferred)

Damage Insurance license and OTL license for Ontario is required, along with the ability to obtain provincial licenses in Eastern provinces.

Proven communication and problem resolution competencies

Flexibility to work Monday - Friday between 8 : 00AM - 8 : 00PM

Nice-to-have

Life, travel, and / or Call Centre experience

Personal lines Damage Insurance Agent's license for Quebec

CIP Designation

What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable

Work in a dynamic, collaborative, progressive, and high-performing team

Management that supports your work and progression

Job Skills