Customer care Jobs in Etobicoke, ON

Job Summary

The Customer Care Representative is responsible for delivering high-quality support to customers by answering inquiries, resolving concerns, and ensuring a positive and consistent customer experience across all communication channels.

Key Responsibilities

Handle customer inquiries via phone, email, chat, or social media

Resolve customer complaints efficiently and professionally

Provide accurate information about products and services

Document customer interactions in CRM systems

Follow company policies, procedures, and quality standards

Escalate complex issues to supervisors when necessary

Maintain customer satisfaction and loyalty

Protect customer information and maintain confidentiality

Qualifications & Requirements

High school diploma or equivalent

Previous customer service or customer care experience preferred

Strong communication and interpersonal skills

Basic computer proficiency and ability to learn new systems

Ability to work independently or as part of a team

Skills & Competencies

Excellent verbal and written communication

Active listening and problem-solving

Empathy, patience, and professionalism

Time management and multitasking abilities

Attention to detail

Work Environment

Onsite, remote (WFH), or hybrid depending on company needs

Flexible or shift-based scheduling

Reporting To

Customer Care Supervisor / Customer Support Manager

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