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Customer assistant Jobs in Markham on

Last updated: 1 day ago
  • Promoted
Bilingual Customer Analyst - 2658

Bilingual Customer Analyst - 2658

Randstad CanadaMarkham, Ontario, CA
Temporary
Quick Apply
Show moreLast updated: 11 days ago
Customer Service Payment Specialist

Customer Service Payment Specialist

Future BuildingsMarkham, ON, CA
CAD50000 yearly
Full-time
Quick Apply
Show moreLast updated: 15 days ago
customer service supervisor - retail

customer service supervisor - retail

Ben’s Building Materials Ltd.Markham, ON, CA
CAD52780 yearly
Permanent
Show moreLast updated: 18 days ago
Insurance Customer Service Representative

Insurance Customer Service Representative

Dumitru Pitu - Desjardins Insurance AgentMarkham, Ontario, Canada
Show moreLast updated: 18 days ago
Sales Lead

Sales Lead

Foot LockerMarkham, ON, CA
Part-time
Show moreLast updated: 1 day ago
  • Promoted
Customer Service Representative

Customer Service Representative

Opusing CorporationMarkham, ON, Canada
Full-time
Show moreLast updated: 10 days ago
Customer Service Representative

Customer Service Representative

Outreach ManagementMarkham, ON, CA
Full-time
Quick Apply
Show moreLast updated: 6 days ago
Customer Service Representative (CSR)

Customer Service Representative (CSR)

CB CanadaMarkham, Ontario, Canada
CAD15 hourly
Show moreLast updated: 30+ days ago
Customer Service Representative

Customer Service Representative

JobCart IncMarkham, ON, CA
CAD58000–CAD60000 yearly
Full-time
Quick Apply
Show moreLast updated: 18 days ago
Customer Service / Inside Sales

Customer Service / Inside Sales

Infinite Cables IncMarkham, Ontario
Show moreLast updated: 18 days ago
Customer Support Analyst

Customer Support Analyst

Jonas Software UKCanada, Markham, Ontario
CAD60000–CAD80000 yearly
Full-time
Show moreLast updated: 30+ days ago
Customer Service Representative

Customer Service Representative

AO Globe Life - Lauretta BawoMarkham, ON, CA
CAD28000–CAD44000 yearly
Full-time
Quick Apply
Show moreLast updated: 30+ days ago
Bilingual Customer Success Representative

Bilingual Customer Success Representative

Citron HygieneMarkham, ON, Canada
Show moreLast updated: 30+ days ago
Customer Service Representative

Customer Service Representative

Summit Employment SolutionsMarkham , ON
Full-time
Show moreLast updated: 30+ days ago
Customer Success Specialist

Customer Success Specialist

AppleOneMARKHAM, ON
CAD85000 yearly
Show moreLast updated: 30+ days ago
Customer Service Resource

Customer Service Resource

Computer TalkMarkham, Ontario
CAD26.82–CAD30.65 hourly
Show moreLast updated: 30+ days ago
Hollister Co. - Assistant Manager, Markville

Hollister Co. - Assistant Manager, Markville

Hollister Co. StoresMarkham, Ontario, Canada
full-time
Show moreLast updated: 30+ days ago
customer service representative supervisor

customer service representative supervisor

Maple Supply Chain Management IncMarkham, ON, CA
CAD31.5 hourly
Permanent
Show moreLast updated: 18 days ago
Customer Insights and Research Manager

Customer Insights and Research Manager

AvivaMarkham
CAD116000 yearly
Show moreLast updated: 30+ days ago
Customer Service Specialist

Customer Service Specialist

Axelon Services CorporationMarkham, ON
CAD21 hourly
Show moreLast updated: 30+ days ago
Bilingual Customer Analyst - 2658

Bilingual Customer Analyst - 2658

Randstad CanadaMarkham, Ontario, CA
11 days ago
Job type
  • Temporary
Job description

Do you have excellent communication, customer service, and problem-solving skills? Are you eager to gain some experience in the insurance industry? If so we have the role for you!

We are currently looking for individuals to join our client, one of Canada's largest insurance and financial services companies, as a Bilingual Customer Analyst

Advantages

  • Gain experience working for a well-known insurance company
  • Work location is Markham
  • Working days : Monday - Friday
  • 6-month contract
  • Competitive pay rate
  • Start date : ASAP

Responsibilities

Respond to all phone calls and emails from brokerages, LIAs, and internal collaborators regarding system access, support requests, and mentorship inquiries.

  • Deliver a high standard of customer service characterized by clear communication, integrity, timeliness, and accuracy of technical information.
  • Ensure that ticket lifecycles do not exceed defined standards.
  • Log requests, follow up on outstanding items, and communicate instructions and status updates to users in a clear, professional manner.
  • Build, modify, and remove system access as requested, closely adhering to defined standards.
  • Provide support on systems when called upon by peers, particularly junior members.
  • Maintain up-to-date knowledge of supporting systems and provide cross-training as needed.
  • Prioritize and manage multiple requests based on the urgency and impact of each request.
  • Identify trends with brokers and take the lead to work with the BD team on training initiatives.
  • Qualifications

  • College or University Degree, preferably in Business Management or a related field.
  • Minimum of 1-2 years of experience in a customer contact center.
  • Proficiency in relevant computer applications and call center systems.
  • Good typing skills at a medium to fast rate with accuracy.
  • Bilingual proficiency in French and English is preferred.
  • Strong customer service orientation.
  • Excellent written and verbal communication skills.
  • Outstanding problem-solving skills.
  • Strong interpersonal and organizational skills.
  • Self-directed and adaptable.
  • Basic understanding of broker operating environments and insurance principles.
  • Basic knowledge of Underwriting principles.
  • Ability to effectively handle all Broker & customer requests from start to finish.
  • Ability to keep abreast of all Broker communication and changes in guidelines and technology.
  • Capability to act as an SME (Subject Matter Expert) to represent the team on initiatives.
  • Ability to troubleshoot and identify the root cause of technical issues.
  • Efficiently prioritize complex issues for further investigation.
  • Summary

    If you are interested in the Bilingual Customer Analyst, please apply online at www.randstad.ca.

    Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary / gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

    Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to [email protected] to ensure their ability to fully participate in the interview process.