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Crm • toronto on

Last updated: 2 hours ago

Loyalty & Retention Manager (CRM)

GTT, LLCToronto, ON
Full-time

Loyalty & Retention Manager (CRM).Hybrid 2 3 days per week on-site.Applicants must be authorized to work for ANY employer in Canada.Our client is seeking a data-driven.CLV), and strengthening... Show more

 • New!

CRM Manager

Ten Lifestyle GroupToronto, Ontario, Canada
Full-time

As CRM Manager (Customer Relationship Management), you will play a critical role in leading the delivery of our CRM program across the Americas/EMEA/LAC/APAC region while driving major strategic in... Show more

Hiring Power Platform Technical Consultant in Toronto, Ontario

Artech LLC~Toronto 24th Floor~NORTH YORK, ON
Full-time

Job Title: Power Platform Technical Consultant/ Architect.Work Style: Hybrid (3 days in office).Skills Required: Digital : Client Power BI and Excellent Proficiency on Power Platform.We are seeking... Show more

CRM Architect 5942

FoilconToronto, Ontario, Canada
CA$38.00 hourly
Full-time

Lead multi-tier application infrastructure design, documentation and configuration for medium or large corporate implementations.Work with CRM applications, operating systems, environments, databas... Show more

Siebel Developer - CRM

Cleo ConsultingToronto, ON, Canada
Full-time
Quick Apply

Assignment: RQ11007 - Software Developer - CRM - Intermediate</b></div> <div><b>Job Title: Siebel Developer - CRM</b></div> <div><b>Requisition (SS):... Show more

CRM Marketing Manager

0076 eBay CanadaToronto
Full-time

At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells.Our platform empowers millions of buyers and sellers in more than 190 markets around the world.... Show more

Salesforce CRM Administrator (nonprofit)

Chai Lifeline Canada300A Wilson Avenue, Toronto ON
CA$75,000.00 yearly
Full-time

Salesforce CRM Administrator (nonprofit).Generous vacation including all Jewish holidays.Great culture - we’re always here to help each other out!.This position is remote, with in-office attendance... Show more

Associate Director, Technology Enablement (Salesforce CRM)

Klick HealthToronto, Ontario, Canada
Full-time

This role guides the delivery of complex technology solutions across web, CRM, and omnichannel ecosystems.The Associate Director acts as a bridge between technology and delivery teams, ensuring pro... Show more

Senior Retention Officer

Motion RecruitmentToronto, ON, Canada
Full-time

We’re hiring a Senior Retention Manager (Full-Time, Hybrid — GTA) for a fast-growing Canadian DTC subscription brand in the consumer health & wellness category.The company has built a recognizable ... Show more

Director, CRM & Performance Marketing

Inizio Partners CorpToronto, ON, Canada
Remote
Full-time
Quick Apply

Job Title: Director, CRM & Performance Marketing.Our client, a leading international sports league is seeking an experienced international marketing leader to play a key role in operating and scali... Show more

CRM Manager Toronto

Triskel ConsultingToronto, ON, Canada
Full-time
Quick Apply

Our client is a digital services provider operating within the iGaming field.Their CRM team is at the core of their growth, driving retention, engagement, and long-term success.As they continue to ... Show more

RQ10897 - 2 x Sr. Software Developer - CRM

Source CodeToronto, ON, Canada
Full-time +1
Quick Apply

ONSITE 5 days - 5700 Yonge Street.Ensure Accessibility standards are met (AODA).Ensure Ontario Design System (ODS) standards are met.Developing and maintaining system design models, program co... Show more

Director of Sales Operations

Love Recruitment InternationalToronto, Ontario, CA
Full-time
Quick Apply

Director of Sales Operations - Merrithew.Salary: Up to $130,000 CAD + bonus + benefits.Love Recruitment are proud to be supporting a global fitness and wellness organisation on the search for a.Thi... Show more

CRM Lead

eTeamToronto, ON
Full-time

Minimum to years of experience in Dynamics CE (CRM) with strong technical and client facing skills.Dynamics Customer Engagement(Sales, Service - Must) and knowledge other Microsoft Dynamics suite o... Show more

CRM Manager

Ten GroupToronto, ON, CA
Full-time
Quick Apply

As CRM Manager (Customer Relationship Management), you will play a critical role in leading the delivery of our CRM program across the Americas/EMEA/LAC/APAC region while driving major strategic in... Show more

Senior Software Developer - CRM

Randstad CanadaNorth York, Ontario, CA
Temporary
Quick Apply

We are seeking a Senior CRM Software Developer with 7–10 years of experience to lead the technical design, development, and implementation of enterprise-level Microsoft Dynamics solutions.This role... Show more

CRM & Enablement Tools Manager

Company 1 - The Manufacturers Life Insurance CompanyToronto, Ontario
CA$73,725.00 yearly
Full-time

We are seeking a highly skilled and proactive CRM & Enablement Tools Manager to oversee the CRM product roadmap for Retail Investments, acting as the strategic bridge between Sales stakeholders and... Show more

RQ11007 – Software Developer – CRM – Intermediate

Innosystech IncToronto, ON, Canada
Full-time
Quick Apply

Job Description <p><b>Job Title:</b> RQ11007 Software Developer CRM Intermediate<br /> <b>Client:</b> Enterprise Financial Services Division<br /&... Show more

People also ask
Loyalty & Retention Manager (CRM)

Loyalty & Retention Manager (CRM)

GTT, LLCToronto, ON
2 hours ago
Job type
  • Full-time
Job description
Loyalty & Retention Manager (CRM)

Location

Toronto, ON

Onsite Flexibility

Hybrid 2 3 days per week on-site

Contract Details

Position Type: Contract

Contract Duration: 1 year

Start: As soon as possible

Pay Rate: C$45.00 C$50.00 / Hour

Work Authorization: Applicants must be authorized to work for ANY employer in Canada.

Job Summary

Our client is seeking a data-driven Loyalty & Retention Manager to lead the development and execution of customer engagement strategies focused on reducing churn, increasing customer lifetime value (CLV), and strengthening long-term brand loyalty. This role plays a key part in enhancing the end-to-end customer experience and driving sustained growth. This person will help get a new loyalty program off the ground, owning reporting, customer journeys, data reporting, and resolving issues.

Key Responsibilities

  • Develop and execute customer retention strategies to improve loyalty and maximize CLV
  • Design, manage, and continuously optimize end-to-end loyalty programs, including rewards, challenges, and exclusive offerings
  • Analyze customer data, purchase behavior, and trends to identify churn drivers and generate actionable insights
  • Build and execute targeted retention campaigns (e.g., win-back initiatives, personalized offers, multi-touch automated journeys)
  • Collaborate cross-functionally with marketing, product, sales, and customer service teams to ensure a seamless customer experience
  • Define and track KPIs related to retention performance, including churn rate, repeat purchase rate, and customer satisfaction metrics
  • Identify and implement process improvements across onboarding and product adoption to reduce early-stage churn
  • Stay current on industry trends, tools, and best practices in CRM, loyalty, and retention marketing

Required Skills

  • 3+ years of experience in CRM, loyalty programs, and retention marketing
  • Proven ability to analyze customer data and translate insights into effective retention strategies
  • Hands-on experience with CRM platforms (e.g., Salesforce) and analytics tools (e.g., Google Analytics, Tableau)
  • Experience managing loyalty programs and executing targeted marketing campaigns
  • Strong analytical, problem-solving, and communication skills
  • Build and deploy emails in loyalty/CRM platforms (Talon.One or similar)
  • Experience working in Salesforce Marketing Cloud and/or Talent One
  • Proficiency in reporting and analytics
  • Excellent communication and client-facing skills
  • Fluent English (100%)

Preferred Skills

  • Knowledge of Salesforce (beyond Marketing Cloud) a plus
  • Experience with Talon.One platform
  • Test-and-learn mindset and hands-on approach to platform implementation
  • Familiarity with DECIEM or innovative beauty/skincare brands

Work Environment / Physical Requirements

  • Hybrid role requiring 2 3 days per week on-site in Toronto
  • Must be collaborative, structured, and culturally aligned with the client's dynamic environment
  • Hands-on execution with platform tools and email-building required

Key Performance Metrics

  • Reduction in customer churn rate
  • Increase in customer lifetime value (CLV)
  • Growth in program participation and reward redemption rates
  • Improvement in CSAT and NPS scores
  • Increase in repeat purchase rate

About the Client

Innovative beauty brand parent company behind NIOD, Hylamide, and The Ordinary.

About GTT

GTT is a minority-owned staffing firm and a subsidiary of Chenega Corporation, a Native American-owned company in Alaska. We highly value diverse and inclusive workplaces and support Fortune 500 organizations across banking, financial services, technology, life sciences, biotech, utilities, and retail sectors throughout the U.S. and Canada.

Job Number

26-04471

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