Cost analyst Jobs in Pickering, ON

Remote

Contract Duration : 03 / 23 / 2026 to 10 / 31 / 2026

Possibility of extension : Yes, based on performance and business needs

Conversion to FTE : May be, based on performance and business needs

Number of Positions : 2

Schedule Hours : 9am-5pm Monday-Friday;standard 37.5 hrs / week. Afterhours support may be needed.

Story Behind the Need

Business group : Client Engineering - Commerce Engineering - Team looks after Branch technology

Project : A contingent support team is required for the national roll-out of the Next Generation Network (NGN) for branches.

Pilot completed;commencing national roll-out to all retail branches and collocated Wealth sites.

SD-WAN upgrade : NGN2 →NGN3 to improve bandwidth, connectivity, and voice services.

Transition from physical phones to WebEx voice solution.

Responsibilities include determining floor plan layouts, assigning seating, setting up extensions, and creating employee profiles for WebEx registration.

BA support team is critical to ensuring smooth implementation, minimizing disruption, and enhancing branch user experience

Candidate Value Proposition :

The successful candidate will have the opportunity to branch infrastructure, work on a large-scale network upgrade, and enhance coordination and communication skills within a major financial institution.

Must have skills :

1) 5+ years of experience as a Business Analyst

2) Proficiency in Excel for documentation and reporting

3) Experience with infrastructure, networking, and voice services

4) Previous experience with supporting end-user with migration projects.

Nice to have :

1) Previous Branch experience or First Line support to branches

2) Bilingual English and French

Soft Skills Required :

• Excellent communication skills to relay technical information to non-technical users.
• Strong problem-solving and troubleshooting abilities.
• Ability to work independently and collaboratively with internal and external teams.
• Friendly and approachable demeanor to build trust with branch contacts.
• Proven ability to stay calm under pressure is critical for the role.
• Ability to quicky pivot from one migration support to next as needed.

Education :

• No specifics –work experience will be prioritized

Best VS. Average Candidate :

Bilingual is an asset.

The role supports non-technical users, so soft skills are very important in this role –it is not just about actioning the work but working with the branch contacts in a friendly and approachable manner to be able to get the results needed

Ability to communicate / troubleshoot with Branch users as well as liaise with internal and external technical teams

Being able to articulate and listen to drive the project with minimal hand holding

Able to pull on what users are saying to drill down on the cause of issue and really understand what the challenges are

Candidate Review & Selection

MS Teams Video Interviews –1 round –1 hour –with HM and BSAs

Hiring Manager’s availability to interview : ASAP

• NOTE : will review any requests for accommodations put forward by Suppliers