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Contact tracing • old toronto on

Last updated: 3 hours ago

Principal, Software Engineering – Contact Billing and Claims

Intact Financial CorporationToronto, 700 University Avenue
CA$161,600.00 yearly
Full-time

Pay at Intact is about much more than just salary.Multiple benefits offered to support.Wellness account and much more.Share plan & other savings: up to.Employee Share Purchase Plan (ESPP) – with In... Show more

Software Engineer III (Contact Center Technologies - Amazon Connect)

The Toronto-Dominion Bank (Canada)Toronto, Ontario
Full-time

The Contact Centre Technologies (CCT) Technology Solutions Lead is responsible for providing detailed solution design and creating practical technology solutions that both meet business needs while... Show more

Staff Backend Engineer

0017 eBay Canada TechnologyToronto
Full-time

At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells.Our platform empowers millions of buyers and sellers in more than 190 markets around the world.... Show more

 • New!

Staff AI Engineer

0000050007 Royal Bank of CanadaTORONTO, Ontario, Canada
Full-time

We're building the engine that judges how good our agents actually are.Claimshave to be data-driven: you can't build on what you can't see, so how can youhonestly say one version is 10% better than... Show more

Software Developer - Integration

GenetecToronto, ON, CA
Remote
Full-time
Quick Apply

Developers and test specialists from diverse backgrounds, united by one goal: delivering high-quality solutions that meet and exceed our customers’ evolving needs.We build integrations that are sec... Show more

Manager, Collections Contact Strategies & Analytics

ScotiabankToronto, ON, CA
Full-time

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.Manager, Collections Contact Strategies & Analytics.Working within Canada ScotiaHelps, you ... Show more

GenAI Contact Center Solutions Engineer (Python, AWS)

Astra North Infoteck Inc.Toronto, ON, ca
Full-time

Strong / Advanced level Development skills in Python.Hands-on experience in AWS Services (e.Lambda, S3, Sagemaker, Bedrock, Amazon Connect etc.AI, GenAI, Agentic AI exposure / experience on AWS.Bac... Show more

Senior Applied Research Scientist

ServiceNowToronto, Ontario, Canada
Full-time

The Agentic Engineering org at ServiceNow is the customer-obsessed engineering group that builds a conversational AI experience that turns enterprise intent into completed work.We advance how enter... Show more

Digital Tech Lead - Production Support - Remote

NTT DATA ServicesToronto, ON, CA
Remote
Full-time

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us.If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.... Show more

Full Stack Engineer - Research Systems

0076 eBay CanadaToronto
Full-time

At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells.Our platform empowers millions of buyers and sellers in more than 190 markets around the world.... Show more

Ingénieur(e) - Acoustique et vibrations

SOGECLAIRToronto, ON, CA
Full-time
Quick Apply

LES TÂCHES QUE VOUS ALLEZ ACCOMPLIR 🎯.SOGECLAIR recherche un professionnel ayant déjà une première expérience dans le domaine afin de contribuer aux initiatives liées à l’acoustique de cabine sur ... Show more

Senior Observability & SRE Leader

CA001 Marsh Canada LimitedBremner,Toronto
Full-time

Senior Observability & SRE Leader.Marsh is seeking a visionary, transformational leader to reimagine and rebuild our Observability and Site Reliability Engineering function from the ground up.This ... Show more

Remote Contact Centre Agent

DeloitteToronto, ON, ON, CA
Remote
Full-time

Burlington, ON; Brossard, QC; Calgary, AB; Edmonton, AB; Fredericton, NB; Halifax, NS; Kitchener, ON; Laval, QC; Moncton, NB; Montreal, QC; Ottawa, ON; Quebec City, QC; Regina, SK; Saint John, NB; ... Show more

Software Functional Tester - IVR / Contact Center (Bilingual - French)

AcestackToronto, ON, Canada
Full-time
Quick Apply

Role: French Software tester</b></div> <div style="text-align: start; text-indent: 0px; -webkit-text-stroke-width: 0px;"><b>Location: Toronto, ON </b><... Show more

Data Warehouse Backend Developer and Power BI Support

THREE POINT TURN INCtoronto, ON, CA
CA$85.00 hourly
Part-time

Must be physically located in Canada.This is a contract position with flexible hours.We’re looking for a hands-on backend developer to help close out open tickets across the data warehouse and Powe... Show more

Senior Engineering Manager – Backend

eBayToronto
Full-time

At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells.Our platform empowers millions of buyers and sellers in more than 190 markets around the world.... Show more

Site Reliability Engineer (SRE) Business Analyst

J M Group IncToronto, ON, Canada
Full-time
Quick Apply

We are looking for an experienced SRE Business Analyst with strong expertise in Dynatrace, DevOps, cloud platforms, and automation.The ideal candidate will drive observability, reliability, and aut... Show more

Senior AI Engineer

Company 1 - The Manufacturers Life Insurance CompanyToronto, Ontario
CA$107,450.00 yearly
Full-time

Long-Term Care program in John Hancock and Manulife.This role will help design, build, deploy, and scale production-grade AI solutions that improve business outcomes, operational efficiency, risk m... Show more

Senior Software Engineer - Data Platform

hireVouchToronto, Ontario, USA
Full-time

We’re looking for an engineer who thrives on building scalable data platforms and enjoys tackling complex backend challenges.This isn’t just a data engineering role, you’ll be designing and optimiz... Show more

Senior Generative AI Engineer

Inizio PartnersToronto, ON, Canada
Full-time
Quick Apply

We are looking for a Senior Generative AI Engineer to design, build, and ship production-grade Generative AI and Agentic AI applications that delivery business value across the organization.This ro... Show more

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Principal, Software Engineering – Contact Billing and Claims

Principal, Software Engineering – Contact Billing and Claims

Intact Financial CorporationToronto, 700 University Avenue
30+ days ago
Salary
CA$161,600.00 yearly
Job type
  • Full-time
Job description

Pay at Intact is about much more than just salary.

  • Flexible work arrangements and a hybrid work model

  • Possibility to purchase up to 5 extra days off per year

  • Multiple benefits offered to support physical and mental wellbeing, including telemedicine, Wellness account and much more

  • Share plan & other savings: up to 12% of salary or even more (ask how you could earn guaranteed income for life)

Salary range (but not limited to):

161,600 - 197,500

Annual bonus target, based on the base salary, with a potential payout of up to double the target (subject to personal and company performance):

20%

As part of our commitment to Win As A Team, we share our success with employees through our annual bonus plan and Employee Share Purchase Plan (ESPP) – with Intact matching 50% of your net shares.

Our pension offerings provide flexibility and long-term security for our employees beyond their careers. We are one of the few companies offering the opportunity to receive guaranteed income for life via our defined benefit pension plan.

Salary for the candidate will be determined taking into consideration a number of factors including: experience, skills, qualifications, anticipated contribution to role, internal equity, etc. The salary range presented above is based on a 35-hour workweek and would represent a majority of different candidate profiles. However, we encourage candidates who may fall outside of this range to apply as well.


About the role

Principal, Software Engineering – Contact Billing and Claims

We are seeking a highly experienced and technically proficient Principal Engineer, Software Engineering, to lead complex engineering efforts and guide architectural decisions across the portfolio. This role combines deep technical expertise with strategic thinking, business acumen and mentorship, playing a critical part in driving innovation and delivering scalable, reliable systems.

Principal Engineer will focus on solving complex business problems by leveraging fit for purpose technologies not limited to API, microservices, cloud, SAAS, AI and additionally on improving software engineering processes, optimizing time-to-market, and mentoring software engineers across organization.


What you'll do here:

  • Own the technology direction and roadmap for the technology assets for Contact Billing and Claims.
  • Strong understanding of GWCP (Guidewire Cloud Platform) releases and what Intact can leverage.
  • Strong understanding of vendors available in GW Market Place and how this marries up with IFC’s roadmap.
  • Collaborates closely with the senior leadership and principals to develop and implement strategic initiatives and roadmaps that drive innovation, enhance efficiency, and contribute to maintaining the competitive edge in the market
  • Lead the technical transition to the SAAS version of Guidewire.
  • Own the Platform performance, observability, quality, resilience, scalability and other aspects.
  • Serve as the technical authority and decision-maker for key architecture and design initiatives, especially those that are of high risk or new technology
  • Act as a Force Multiplier: Leverage your extensive expertise to enhance the productivity and effectiveness of the entire engineering team. Foster a culture of innovation and excellence by mentoring colleagues, streamlining processes, introducing best practices, and driving architectural improvements that enable the team to deliver high-quality solutions efficiently.
  • Hands on Keyboard technical proficiency. Serves as a trusted advisor, leveraging technical expertise to own and make strategic decisions and initiatives and plays an important role in elevating technical decision-making process and acts as a technological leader.
  • Promotes cross-team collaboration and drives technical direction across teams, functions, and products, ensuring decisions support overall business and technology strategy
  • Develop shared software engineering frameworks, APIs, and toolkits to streamline integration into production applications.
  • Define and enforce software engineering best practices, ensuring consistency across model development, deployment, and monitoring
  • Identify opportunities for innovation and continuous improvement and act as an agent of change by championing innovative ideas and initiatives to improve processes
  • Stay abreast of industry trends, emerging technologies and best practices, assess the potential impact of new technologies on the organization and recommend adoption strategies
  • Coordinate with Experts in various technical forums, both internally and externally. Recognized as an active member of the tech community and promotes technology within and outside the organization as a thought leader and contributing to advance IFC’s interests

What you bring to the table:

  • Bachelor’s or Master’s degree in Compute Science, Engineering or related field.
  • 10+ years of experience in software development, with at least 3+ years in technical leadership role
  • Extensive expertise in Guidewire, including in Billing Center and Claims Center, as well as SAAS versions of Guidewire. (Guidewire certification is a plus)
  • Strong understanding of software architecture principles and system design patterns and AI/ML concepts and frameworks
  • Deep expertise with Angular, Java, Spring, Spring boot, Database (SQL & NoSQL) and experience with Cloud platforms (such as AWS, Azure, GCP), microservices, and distributed systems
  • Proven ability to design scalable, resilient systems in production environments
  • Extensive knowledge of DevSecOps and observability tools.
  • Proven leadership in mentoring software engineers and building global technical communities.
  • Excellent problem-solving skills and the ability to navigate ambiguity.
  • Excellent communication and stakeholder management skills to bridge the gap between software development teams and business leaders.
  • For candidates located in Quebec, bilingualism is required considering the necessity to interact on a regular basis with English-speaking colleagues across the country.
  • No Canadian work experience required however must be eligible to work in Canada.

#LI-Hybrid

Il s'agit d'un nouveau rôle au sein de notre équipe en plein croissance | This role is a new member of our growing team.