Contact tracing Jobs in Montreal-Ouest, QC
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Contact tracing • montreal ouest qc
Last updated: 3 days ago
Senior Business Analyst - Customer Contact Center.Senior Business Analyst - Customer Contact Center.Senior Business Analyst - Customer Contact Center.
Be among the first 25 applicants.Senior Busines...Show moreLast updated: 30+ days ago
We are currently looking for a Team Leader, HR Contact Center, to join our payroll and human resources team in Brossard.This person must be dynamic, focused and have excellent customer service skil...Show moreLast updated: 30+ days ago
Réceptionniste - ambassadeur dès le premier contact ! Votre accueil chaleureux et professionnel fait rayonner l'image de l'entreprise ? Intégrez une organisation réputée où votre savoir-être sera r...Show moreLast updated: 30+ days ago
Hire Resolve is assisting call centre and contact centre organisations in hiring experienced call centre professionals.WFM), customer experience (CX), and performance optimisation—with.Senior...Show moreLast updated: 30+ days ago
Pay at Intact is about much more than just salary.Multiple benefits offered to support.Wellness account and much more.Share plan & other savings : up to.
Employee Share Purchase Plan (ESPP) – with In...Show moreLast updated: 15 days ago
A leading educational institution in Montreal seeks a candidate to develop an innovative research program in optometry and teach at undergraduate and graduate levels.
The role requires a professiona...Show moreLast updated: 30+ days ago
At Bell, our purpose is to advance how Canadians connect with each other and the world.We achieve this by providing consumers and businesses with the best network technologies in the world, innovat...Show moreLast updated: 3 days ago
Role Description : Deep understanding of Access Management - Authentication Single Sign-On, authentication protocols like OAuth2.
Experience with development of Transmit Security Journeys, WebSDK scr...Show moreLast updated: 30+ days ago
Experience Level : Level 3 (senior) : 5-7 years.Description : We are seeking an experienced and motivated engineer to join the Observability fleet which focuses on delivering tools in private and publ...Show moreLast updated: 6 days ago
Le Représentant, Centre d’appels est chargé de répondre aux demandes par courriel et aux appels entrants ainsi que d’appeler les clients intéressés par les résidences Chartwell.Ces demandes concern...Show moreLast updated: 19 days ago
We are banking at another level.It also means being at the centre of ambitious economic and financial projects to see further and to do things differently to fuel the success of Canadian entreprene...Show moreLast updated: 29 days ago
Trace la courbe de ta carrière dans l'équipe Marketing, expérience client et solutions d'affaires.À la base de tout succès, il y a une bonne stratégie.
Notre équipe s’affaire à propulser la croissan...Show moreLast updated: 15 days ago
A leading food processing company is seeking an OS&D Coordinator for a full-time, 6-month contract.Located in Lachine, QC, this role focuses on managing and resolving over / short and damaged shipmen...Show moreLast updated: 12 days ago
Une entreprise spécialisée en cybersécurité à Montréal recherche un intervenant pour intégrer l’équipe Production / Infrastructure.
Vous serez en charge de la mise en œuvre, l’administration et la sup...Show moreLast updated: 16 days ago
Une grande institution financière recherche un collaborateur pour offrir un service client exceptionnel en soutenant les besoins des clients et en atteignant les objectifs de performance.Le candida...Show moreLast updated: 14 days ago
Assistant Professor of Technological Innovations in Contact Lenses.Become an Assistant Professor of Technological Innovations in Contact Lenses.
It is the only school to offer a French-language prof...Show moreLast updated: 26 days ago
Longueuil (accessible en métro) – 110 rue de la Barre (Secteur de l’Université de Sherbrooke – Campus Longueuil).Nous sommes à la recherche de nouveaux talents pour se joindre à notre équipe dynami...Show moreLast updated: 30+ days ago
Une institution financière recherche un(e) représentant(e) du service clientèle pour offrir un soutien légendaire à ses clients.
Ce poste basé à Montréal offre une majorité de télétravail après une ...Show moreLast updated: 7 days ago
Senior Business Analyst - Customer Contact Center
IntactMontreal, Montreal (administrative region), CAFull-time +1
Team Leader, HR Contact Center
Cogir ImmobilierBrossardFull-time +1
- Promoted
Réceptionniste - ambassadeur dès le premier contact!
Groupe MontpetitMontréal, Québec, CanadaPermanent
Call Center & Contact Center Professionals
Hire Resolve.comMontreal, QC, CanadaFull-time
Product Owner - Contact Billing
Intact Financial CorporationMontréal, Quebec, CANFull-time
Assistant Professor : Pioneering Contact Lens Innovations
Universíte de MontréalMontreal, Montreal (administrative region), CAFull-time
Senior Technical Architect(AI Contact Center)
BellMontreal (administrative region), QC, CAFull-time
Access Management & Security Solutions Engineer
Atlantis IT GroupMontreal, Montreal (administrative region), CAFull-time
Observability Engineer
LanceSoft IncMontreal (administrative region), QC, CAFull-time
Representative Contact Centre- Bilingual
ChartwellMontreal (administrative region), QC, CAFull-time
Summer Students 2026 Client Contact Centre
Business Development Bank of CanadaMontreal, Quebec, CanadaFull-time
Analyste, Centre de contact client (SAI) (Montréal)
InvestissementQuébecMontreal (administrative region), QC, CAFull-time
OS&D Coordinator - Drive Zero Claims in Logistics
McCain FoodsMontreal (administrative region), QC, CAFull-time +1
Architecte Infrastructure & Cybersécurité – On-Prem / Cloud
I-TRACINGMontreal (administrative region), QC, CAFull-time
Bilingual Contact Centre Lending Advisor
TD BankMontreal (administrative region), QC, CAFull-time
Assistant Professor of Technological Innovations in Contact Lenses
Université de MontréalMontreal (administrative region), QC, CAFull-time
Acquisition / contact clients
Alpe ConceptionMontréalAgent contact client – B2B
ClientisLongueuil, Québec, USFull-time
Représentant Bilingue – Centre de Contact Télétravail
TDMontreal West, QC, CARemote
Full-time
Senior Business Analyst - Customer Contact Center
IntactMontreal, Montreal (administrative region), CA30+ days ago
Job type
- Full-time
- Permanent
Job descriptionMinimum 5 years as an IT business analyst, with expertise in telephony and contact centers. Bachelor's degree in computer science, business management, or related field. Understanding of telephony technologies, VoIP, contact center systems (e.g., NICE CXOne, Cisco Finesse, Genesys, Microsoft Teams), and network protocols. Ability to analyze complex data and produce clear reports. Experience in project management using agile and / or traditional methods. Excellent communication skills in both written and verbal forms. Certifications in project management (PMP, Scrum) or business analysis (CBAP). Experience with CRM and speech analytics tools. No Canadian work experience required, but must have authorization to work in Canada. Bilingual in French and English for regular interaction across the country. A financial rewards program recognizing your success An Employee Share Purchase Plan with 50% matching Extensive benefits including virtual healthcare Flexible work arrangements Option to purchase up to 5 extra days off annually An annual wellness account Tools and resources for health and well-being A learning ecosystem with courses and programs Employee-led networks promoting diversity and inclusion Supportive leadership and colleagues A Community Impact program to contribute to your community Mid-Senior level Full-time Strategy / Planning, Consulting, and Product Management Insurance, Financial Services, and Software Development
Senior Business Analyst - Customer Contact Center
Join to apply for the Senior Business Analyst - Customer Contact Center role at Intact
Senior Business Analyst - Customer Contact Center
3 days ago Be among the first 25 applicants
Join to apply for the Senior Business Analyst - Customer Contact Center role at Intact
Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.
Our employee promise represents Intact’s commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us.
About The Role
We're looking for a Senior Business Analyst - Customer Contact Center to join our growing team!
The role involves analyzing, planning, and improving telephony and contact center systems. Responsible for understanding business needs, developing solutions, and coordinating with technical teams to implement advanced telephony and contact center technologies. The goal is to enhance customer experience and optimize operations.
What You'll Do Here
- Collaborate with stakeholders to identify needs and propose solutions.
- Participate in planning, monitoring, and implementing projects, ensuring compliance with deadlines and budgets.
- Develop technical solutions with IT teams to meet business needs and improve efficiency.
- Monitor technological developments and recommend relevant innovations.
- Analyze processes and identify improvements to increase productivity and satisfaction.
- Contribute to user training and change management for new technologies.
- Validate solutions to ensure they meet user needs and success criteria.
- Maintain documentation of processes, solutions, and system changes.
- Work with development teams to translate business requirements into technical specifications.
- Evaluate performance of solutions and recommend improvements.
- Establish relationships with stakeholders and communicate project progress.
- Provide analysis and reporting to support decision-making.
- Mentor junior analysts or team members as needed.
- Identify best practices and propose process improvements.
What You Bring To The Table
What We Offer
Our hybrid work model balances remote and in-person work. As a permanent team member, you can expect :
We are an equal opportunity employer
We value diversity and strive for an accessible workplace. Applications from equity-deserving groups are encouraged, including women, Indigenous peoples, persons with disabilities, Black people, and 2SLGBTQI+ community members.
We acknowledge the traditional lands of First Nations, Métis, and Inuit peoples and commit to reconciliation.
If accommodations are needed during the recruitment process, please inform us. Learn more about our recruitment process and your candidate journey. Internal applicants should apply via the Internal Career Site.
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Montreal, Quebec, Canada CA$65.00-CA$72.00 2 weeks ago
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