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Last updated: 1 day ago
Architecte technique senior (centre de contact IA)

Architecte technique senior (centre de contact IA)

BellMississauga, Ontario
Full-time
Conception et documentation de solutions pour centres de contacts, y compris l’intégration à d’autres produits connus du secteur notamment Genesys, NICE, AWS et / ou Google.L'architecte superviserait...Show moreLast updated: 30+ days ago
Commercial Lines Account Manager, Job #9314

Commercial Lines Account Manager, Job #9314

DGAMississauga, CA
Full-time
Commercial Lines Account Manager.Solid candidate with at least 5 years plus in the commercial lines insurance industry, hands-on experience with servicing existing client base business and new busi...Show moreLast updated: 30+ days ago
building maintenance worker

building maintenance worker

Dairy MaxMississauga, ON, CA
Permanent
Secondary (high) school graduation certificate.Make adjustments and minor repairs to heating, cooling, ventilation, plumbing and electrical systems, and contact tradespersons for major repairs.Cont...Show moreLast updated: 30+ days ago
  • Promoted
(PTL Canada) Hiker - Part-Time Truck Driver - Short Distances

(PTL Canada) Hiker - Part-Time Truck Driver - Short Distances

Penske Truck LeasingMississauga, Ontario, Canada
Part-time +1
Position Summary : A Penske Truck Driver is responsible for delivering and returning vehicles to Penske locations and Penske customers. Position may include assistance to the service department...Show moreLast updated: 30+ days ago
Contact Centre Manager

Contact Centre Manager

Randstad CanadaMississauga, Ontario, CA
Full-time +1
Quick Apply
Are you a seasoned leader in customer care with a passion for operational excellence and supporting vulnerable populations? Randstad Professional is currently seeking an experienced Contact Centre ...Show moreLast updated: 17 days ago
  • Promoted
Contact Center Agent

Contact Center Agent

Nutri-Buzz Canada Inc.Mississauga, ON, Canada
Full-time
We are looking for friendly, reliable, and customer-focused Customer Service Representatives to join our Contact Center team. This role is responsible for communicating with customers via phone call...Show moreLast updated: 21 days ago
Senior Consultant, Solution Integration

Senior Consultant, Solution Integration

BCEMississauga, Ontario, Canada
Full-time
At Bell our purpose is to advance how Canadians connect with each other and the world.We achieve this by providing consumers and businesses with the best network technologies in the world innovativ...Show moreLast updated: 30+ days ago
Executive Assistant

Executive Assistant

Robert HalfMississauga, ON
Permanent
Quick Apply
Job Posting : Executive Assistant & Office Manager.We are seeking an experienced and proactive Executive Assistant & Office Manager to provide comprehensive support to our executive team and ensur...Show moreLast updated: 30+ days ago
Commercial Lines Account Manager, Mid-Market

Commercial Lines Account Manager, Mid-Market

Hub International InsuranceOakville, Ontario, Canada
Full-time
Mid-Market Commercial Insurance team.The Account Manager is a key client service partner to producers on an assigned book of business playing a central role in maintaining long-term relationships w...Show moreLast updated: 30+ days ago
YYZ Accounts Receivable Coordinator FT (12 Month Contact)

YYZ Accounts Receivable Coordinator FT (12 Month Contact)

Courtney1Mississauga, Ontario, Canada
Full-time
Accelerate your career with the most awarded Air Cargo Airline in Canada!.Cargojet is Canadas leading provider of time-sensitive overnight air cargo services and carries overpounds of cargo each bu...Show moreLast updated: 22 days ago
Marketing Manager (Canada)

Marketing Manager (Canada)

Constant ContactOntario, CA
Remote
Full-time
At Constant Contact, we are seriously awesome people who take ownership and make an impact by operating with the mindset, integrity and courage of a small business owner. There’s something so profou...Show moreLast updated: 30+ days ago
  • Promoted
Call Center & Contact Center Professionals

Call Center & Contact Center Professionals

Hire Resolve.comMississauga, ON, Canada
Full-time
Hire Resolve is assisting call centre and contact centre organisations in hiring experienced call centre professionals.WFM), customer experience (CX), and performance optimisation—with.Senior...Show moreLast updated: 30+ days ago
Product Owner - Contact Billing

Product Owner - Contact Billing

Intact Financial CorporationMississauga, Ontario, CAN
Full-time
Pay at Intact is about much more than just salary.Multiple benefits offered to support.Wellness account and much more.Share plan & other savings : up to. Employee Share Purchase Plan (ESPP) – with In...Show moreLast updated: 20 days ago
Golf Shop Attendant Glen Abbey Golf Club

Golf Shop Attendant Glen Abbey Golf Club

ClubLinkOakville, Ontario, Canada
Full-time +1
Glen Abbey Golf Club is hiring!.As a Golf Shop Attendant at Glen Abbey Golf Club you will be the first point of contact for our members and guests. Your primary responsibilities will include assisti...Show moreLast updated: 30+ days ago
Service Desk Analyst

Service Desk Analyst

Peel Regional PoliceMississauga, Ontario CA
Full-time
The Service Desk Analyst role is part of a customer service-oriented team and is the primary contact for users regarding technical support. Responding to customer requests in a prompt, efficient and...Show moreLast updated: 30+ days ago
Agency contact coordinator

Agency contact coordinator

Eric Gruscyk - Desjardins Insurance AgentOakville, Ontario, Canada
Full-time
Agency contact coordinator- Desjardins Insurance Office .A successful Desjardins Agent is seeking a qualified professional to join their winning team for the role of Agency contact coord...Show moreLast updated: 30+ days ago
roofer

roofer

Contact Toronto Roofing INC.Mississauga, ON, CA
Permanent
No degree, certificate or diploma.Install built-up roofing systems using materials such as asphalt saturated felts and hot asphalt and gravel. Install or replace asphalt shingles, wood shingles and ...Show moreLast updated: 30+ days ago
  • Promoted
Edel looking for a babysitter or nanny in Mississauga

Edel looking for a babysitter or nanny in Mississauga

SitlyMississauga, CA
Part-time
We have 1 child (1 girl, 3 years old).Feel free to contact me so we can make an appointment.Show moreLast updated: 30+ days ago
  • Promoted
Telecom Systems Engineer

Telecom Systems Engineer

Bayshore HealthCareMississauga, CA
Full-time
Bayshore HealthCare is one of the Canada’s leading providers of home and community health care services and is a privately owned company. Bayshore HealthCare is proud to showcase its achievement as ...Show moreLast updated: 1 day ago
People also ask
Architecte technique senior (centre de contact IA)

Architecte technique senior (centre de contact IA)

BellMississauga, Ontario
30+ days ago
Job type
  • Full-time
Job description

Principales responsabilités

  • Conception et documentation de solutions pour centres de contacts, y compris l’intégration à d’autres produits connus du secteur notamment Genesys, NICE, AWS et / ou Google.
  • L'architecte superviserait la livraison des solutions pour centre de contacts de type CCaaS, tels que le langage naturel (NLU / NLP), le robot conversationnel (IA – robots de clavardage / robots vocaux), la gestion de la force de travail (WFM), la surveillance de la force de travail (WFO) et / ou la solution RVI libre-service avec technologies d'acheminement des appels, etc.
  • Soutenir l’équipe de développement et d’intégration au sein de notre modèle de livraison, qui comprend des activités telles que calibrer la taille des solutions, la configuration et l’intégration de
  • solutions de centre de contacts.
  • Superviser et participer à l’analyse fonctionnelle / technique.
  • Fournit des estimations de faisabilité et d'efforts.
  • Collaborer étroitement avec les équipes Ventes et Gestion de projets.
  • Planifie les étapes de livraison des solutions, les phases de déploiement, les lignes directrices en matière d'assurance qualité et identifie les membres de l'équipe de livraison.

Soutenir l’équipe d’intégration pour assurer la livraison.

Qualifications essentielles

  • Connaissance de la solution Genesys Cloud ainsi que ses modules AI
  • Solide connaissance des centres de contacts et des solutions & produits parmi un ou plusieurs des éditeurs suivants : Genesys, NICE, AWS et / ou Google.
  • Expérience en conception de solution lié à l’intelligence artificielle ayant comme focus les centres de contacts.
  • Connaissance des différents modes d’utilisation de ressource AI (Point de terminaison privé / publique) et des impacts financiers et opérationnelles de ceux-ci.
  • Expérience en matière de livraison de solutions infonuagiques est un atout (Amazon Connect, Twillio, Google).
  • Souplesse, mobilité et désir de travailler sur différents types de projets centre de contacts (conception, développement, intégration et configuration) et pour lesquels le télétravail est possible.
  • Solides aptitudes pour le service à la clientèle et expérience de travail dont la capacité de travailler directement avec les clients.
  • Programmation est un atout.
  • Expérience en informatique ou en ingénierie.
  • Expérience en développement de logiciels et en intégration de systèmes.
  • Systèmes de bases de données, lacs de données et entrepôts de données.
  • Anglais & Français, parlé et écrit.
  • Autorisation de sécurité pour le gouvernement fédéral