Contact tracer Jobs in East York, ON
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Contact tracer • east york on
Last updated: 8 days ago
Reporting & Integration Genesys Analyst (9 Month Contract).At The Travel Corporation (TTC), our philosophy is simple : we create enriching travel experiences through exceptional service, quality, an...Show moreLast updated: 8 days ago
Contact Centre Representative (Credit Counsellor, Client Account Management) Join to apply for the.Contact Centre Representative (Credit Counsellor, Client Account Management).We’re building a rela...Show moreLast updated: 8 days ago
At Neilson, we’re dedicated to helping families secure financial protection for their loved ones with a range of life insurance options.
We have evolved from our origins in the UK, where the busines...Show moreLast updated: 30+ days ago
Be among the first 25 applicants.Get AI-powered advice on this job and more exclusive features.At Neilson, we’re dedicated to helping families secure financial protection for their loved ones with ...Show moreLast updated: 22 days ago
Senior Manager – Software Development & Architecture (AI Contact Center Solutions).Toronto, ON (Hybrid – 2–3 days onsite).
Senior Manager, Software Development & Architecture.Agile teams building di...Show moreLast updated: 15 days ago
Capco is a distinctly and positively different place to work.Much more than consultants we are active participants in the global financial services industry.
Our passionate business and technology p...Show moreLast updated: 30+ days ago
Appointment Coordinator (Remote Contact Centre Agent).Full-Time (Up to 44 hours / week).EST : MondayFriday 8am8pm Saturday 10am4pm (varied shifts).
With over 35 clinics across Canada our mission is to ...Show moreLast updated: 30+ days ago
Sort the technical problems in order to help the employee with established procedures.Resolve work problems, provide technical advice and recommend measures to improve productivity and product qual...Show moreLast updated: 30+ days ago
Location : Hybrid Downtown Toronto Office (250 Yonge St) and / or Client Office.Onsite Requirement : Minimum 2 days per week (subject to change).
We are seeking a Solution Designer Contact Center &...Show moreLast updated: 22 days ago
Join a purpose driven winning team committed to results in an inclusive and high-performing culture.Contributes to the overall success of the QA - COAT Delivery Center Agility & Assurance team ...Show moreLast updated: 10 days ago
At CDW we make it happen together.Trust connection and commitment are at the heart of how we work together to deliver for our customers.
Its why were coworkers not just employees.Coworkers who genui...Show moreLast updated: 12 days ago
It offers financial planning and investment services to over two million Canadians through IG Wealth Management and Mackenzie Investments.
Mackenzie Investments founded in 1967 is a key part of IGMs...Show moreLast updated: 14 days ago
EdenPark”) is a dynamic automobile finance brand committed to enabling our dealer partners to sell more cars.Since 2012, EdenPark has serviced a wide network of automobile dealers and tens of thous...Show moreLast updated: 30+ days ago
Venture outside the ordinary - TMX Careers.The TMX group of companies includes leading global exchanges such as the Toronto Stock Exchange, Montreal Exchange, and numerous innovative organizations ...Show moreLast updated: 11 days ago
Ability to work independently as an Agent @ Home with a secure workspace, in a room or office with a door that closes it off from noises and distractions.
Wired Internet connection, capable of conti...Show moreLast updated: 8 days ago
Job Description# Solution Design Architect Contact CenterApex Systems is a global IT services provider and our staffing group has an opening for • •Solution Design Architect • •who is responsible for ...Show moreLast updated: 24 days ago
Job Description : Quality Engineer – Banking Financial Services (Contact Center).Seeking an Experienced QA Professional with Java Selenium and API Rest Assured Skills.
We are looking for a highly ski...Show moreLast updated: 30+ days ago
At Aviso, we are dedicated to improving the financial well-being of Canadians.As a leading wealth management organization, we are committed to leadership, innovation, partnership, responsibility, a...Show moreLast updated: 30+ days ago
LOCATION : Remote Work-at-Home | Canada JOB TYPE : Full-Time PAY TYPES : Hourly POSITION OVERVIEW : .MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong ...Show moreLast updated: 30+ days ago
Contact Centre Reporting & Integration Analyst
The Travel CorporationToronto, ON, CanadaTemporary
- Promoted
Contact Centre Representative (Credit Counsellor, Client Account Management)
CIBCToronto, CanadaFull-time
- Promoted
Sales Contact Centre Manager
Neilson Financial Services LtdToronto, ON, CanadaFull-time
Sales Contact Centre Manager
Neilson Financial ServicesToronto C6A, ON, CanadaFull-time
Senior Software development manager, Contact Center
AkkodisToronto, ON, CanadaFull-time
Project Manager, Contact Centre
CapcoToronto, Ontario, CanadaPermanent
Appointment Coordinator (Contact Centre)
Reunion Beltone HearingToronto, Ontario, CanadaFull-time
contact centre manager
DOCUDAVIT SOLUTIONS INC.North York, ON, CAPermanent
Solution Designer – Contact Center & Telephony
CGIToronto, Ontario, CanadaFull-time
Quality Assurance Testing Specialist (Contact Center Technologies)
Scotiabank Global SiteToronto, Ontario, CanadaFull-time
Senior Solutions Architect Contact Centre
CDWToronto, Ontario, CanadaFull-time
Associate, Sales Enablement (12-month Contact)
Mackenzie InvestmentsToronto, Ontario, CanadaFull-time
Skip Tracer
Fairstone BankToronto, OntarioFull-time
Research Support Specialist, Contact Centre
TMX Investor Solutions Inc.Adelaide St W,TorontoFull-time
- Promoted
Contact Centre Representative (Credit Counsellor, Client Account Management)
Canadian Imperial Bank of CommerceToronto, CanadaFull-time
Solution Design Architect Contact Center
Apex SystemsToronto C6A, ON, CanadaRemote
Full-time
CONTACT CENTER_QE
E-SolutionsTORONTO, ONFull-time
Supervisor, Trading, QTrade Contact Center
Aviso WealthToronto, ON, CAFull-time
Quick Apply
- Promoted
Work-at-Home Contact Centre Associate
MCI CareersToronto, CanadaRemote
Full-time
Contact Centre Reporting & Integration Analyst
The Travel CorporationToronto, ON, Canada8 days ago
Job type
- Temporary
Job descriptionIntegrate, validate, and maintain clean contact centre data from the new cloud-based system. Build SQL datasets and collaborate with IT / vendors to resolve data issues. Ensure accurate capture and reportability of all key contact centre KPIs. Develop and enhance Power BI dashboards in partnership with the Contact Centre Performance Analyst. Automate reporting processes for reliable, consistent data refreshes. Maintain consistent definitions and calculations across global reporting. Write SQL queries to validate data accuracy and support performance analysis. Identify trends and opportunities to improve contact centre performance. Work with business stakeholders, IT, and vendors throughout the migration. Maintain governance of KPIs, data sources, and calculations. Support end-user adoption of new dashboards and reporting tools. Must have prior experience using Genesys and / or working in a contact centre environment 3+ years’ experience in analytics, reporting, or data integration Strong SQL skills, including building and optimizing complex queries Experience with cloud-based contact centre platforms and core performance metrics Proficiency in Power BI (data modelling, visualisation, DAX) Strong analytical, communication, and cross-functional collaboration skills High attention to detail with a focus on data accuracy and scalable processes Growth Opportunities – Learning budget, professional development programs, and clear career pathways Purpose-Driven Perks – Paid volunteer days and involvement in sustainability initiatives
Reporting & Integration Genesys Analyst (9 Month Contract)
ABOUT US
At The Travel Corporation (TTC), our philosophy is simple : we create enriching travel experiences through exceptional service, quality, and value. With over 100 years of global expertise, our ethos of being Driven by Service keeps our values— passion, people, and purpose —at the heart of everything we do.
Across 70 countries and a portfolio of award-winning brands, we design and deliver immersive, innovative, and responsible travel experiences that create life-changing moments for our guests. Join us and experience the TTC difference.
OUR VALUES
- Driven by Service
- Passion for Travel
- Commitment to Customers and Our People
- Commitment to Social Responsibility and Our 5-Year Sustainability Strategy
POSITION SUMMARY
The Contact Centre Reporting & Integration Analyst will play a key role in TTC’s migration from an on-premise system to a modern, cloud-based contact centre platform. This role ensures that data is accurately sourced, structured, and integrated into our analytics environment to support consistent, scalable reporting across all regions.
Working closely with Commercial Reporting, IT, and Contact Centre leadership, you will design data models, validate KPI readiness, and build automated reporting that enables meaningful insights and strengthens operational and sales decision-making.
KEY RESPONSIBILITIES
Data Integration & Management
Reporting & Automation
Analysis & Insight
Collaboration & Governance
WHAT YOU BRING
WHAT WE OFFER YOU
Ready to Join Us? Apply today!
For more about us, visit www.ttc.com.
The Travel Corporation is proud to be an equal opportunity employer. We not only encourage and support diversity in the workplace, we celebrate it! If you feel you have the skills and experience to thrive in a supportive and inclusive environment, we want to hear from you!