Contact center manager Jobs in Winnipeg, MB
Last updated: 7 days ago
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Sr Change Manager to develop training documents and a change readiness plan for a large contact center solution project from initiation to go-live for a Benefits Modernization initiative
S.i. SystemsWinnipeg Show moreLast updated: 30+ days ago
- Promoted
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JOEY Restaurant GroupWinnipeg, MB, CASr Change Manager to develop training documents and a change readiness plan for a large contact center solution project from initiation to go-live for a Benefits Modernization initiative
S.i. SystemsWinnipeg30+ days ago
Job descriptionIdentify the most expected and potential points of resistance to change. Develop counter strategies to reduce the resistance and address the doubts and uncertainty surrounding the change to foster a positive acceptance of change Create specific change management plans with respect to training and orientation of employees for each major change / project Develop a detailed work plan based on the change agenda and how the various changes will need to be implemented Establish parameters to measure the early adoption, effective utilization and proficiency to new change initiatives for individual employees and organizational units Conduct an assessment of change impact and requirements Identify deviations in performance from the change standards and implement strategies for corrective action to achieve full organizational adoption to change Establish and maintain a close engagement with specialists from the HR, training and communication branches to ensure a smooth transition to change and organization-wide successful implementation of these change initiatives Develop a change management and communications strategy and plan for each project Transfer functional and technical knowledge to the project team and client staff through individual and group training, demonstrations, written instructions and documents on an ongoing basis throughout the life of the project Maintain all project artifacts as per established document management requirements for the department and Treasury Board (TB) policy.
Our valued Public Sector client requires a Senior Change Manager to develop training documents and a change readiness plan for a large contact center solution project from initiation to go-live for a Benefits Modernization initiative.
The Successful Candidate Must Have :
- A recognized accreditation or certification in change management (CCMP, CMS, CPCM, Prosci, APGM, AIM, etc.)
- 5+ years’ experience identifying resistance to change and providing counter strategies and solutions
- Valid Enhanced Reliability Security Clearance
Tasks Include :