Which cities near Vancouver, BC have the most contact center manager job openings?

The cities near Vancouver, BC that boast the highest number of contact center manager jobs are: Surrey Victoria Burnaby Richmond Abbotsford Coquitlam

Which cities near Vancouver, BC have the most job openings?

The 10 cities near Vancouver, BC that have the most job openings are: Surrey Victoria Burnaby Ladner Richmond Abbotsford Coquitlam Delta Langley Nanaimo

What are the most popular job searches in Vancouver, BC?

The 10 most popular job searches in Vancouver, BC are: city volunteer amazon work from home hr server human resources waitress canada post government

Which cities in Canada offer the highest salaries for contact center manager jobs?

The top 10 cities are: Markham, ON ( from $ 24,413 to $ 190,726 year ) London, ON ( from $ 85,600 to $ 190,539 year ) North York, ON ( from $ 47,306 to $ 179,883 year ) East York, ON ( from $ 47,306 to $ 179,883 year ) Toronto, ON ( from $ 48,800 to $ 169,942 year ) Old toronto, ON ( from $ 59,460 to $ 161,079 year ) Calgary, AB ( from $ 122,500 to $ 143,668 year ) St. John's, NL ( from $ 48,719 to $ 128,362 year ) Oakville, ON ( from $ 32,500 to $ 125,000 year ) Montreal, QC ( from $ 50,408 to $ 114,334 year )

Contact center manager Jobs in Vancouver, BC

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Contact center manager • vancouver bc

Last updated: 3 days ago

Call Center & Contact Center Professionals

Hire Resolve.comVancouver, BC, CA

Full-time

Quick Apply

Hire Resolve is assisting call centre and contact centre organisations in hiring experienced call centre professionals.WFM), customer experience (CX), and performance optimisation—with.Senior Manag... Show more

U-Haul Storage Center Assistant Manager

U-HaulRichmond, British Columbia

Full-time

Shell Rd, Richmond, British Columbia V6X3M3 Canada.Are you looking for more responsibility and to take the next step in your career? Are you a people person who loves to help others? Then consider ... Show more

Software Development Engineer, Amazon Connect Contact Lens

Amazon Development Centre Canada ULCVancouver, British Columbia, CAN

Full-time

As part of the AWS Solutions organization, we have a vision to provide business applications, leveraging Amazon’s unique experience and expertise, that are used by millions of companies worldwide t... Show more

Call Center Representative Agent Work From Home - Part-Time Focus Group Panelist

Apex Focus Group Inc.Vancouver, BC, Canada

CA$75.00 hourly

Remote

Full-time +1

Job Title: Call Center Representative Agent Work From Home - Remote Panelists.Part-Time Focus Group Participants - Remote Work From Home (Up To $850/Week).Our company is seeking individuals to part... Show more

Product Manager

Randstad CanadaVancouver, British Columbia, CA

Temporary

Quick Apply

Our client, is seeking an experienced, high-caliber Product Manager to spearhead the vision, strategy, and roadmap for their next-generation developer tooling ecosystems.In this senior platform lea... Show more

Finance Manager

ChandosBurnaby, British Columbia, Canada

CA$105,000.00 yearly

Full-time

Finalize work-in progress schedules and ensure projects are closed out in a timely manner.Lead monthly project forecast reviews, ensuring accuracy of both project and overall district financial rep... Show more

Project Manager

Family Insurance SolutionsVancouver, BC, USA

Full-time

Job Type .Remote Type .Location .Family is part of Definity, a Canadian multi-channel, property, and casualty insurance c... Show more

Project Manager

TalentSphereRichmond, BC, Canada

Full-time

Grow your Construction career as a.General Contractor in the Commercial Construction, Design/Build arena! With a focus on Light Industrial Buildings, Retail, and Tennant Improvement, there is no sh... Show more

Technical Project Manager - Data Center (Remote)

RM Staffing B.V.Vancouver, BC, CA

Remote

Full-time

Clients need a single point of contact who actually understands hardware, not just a relationship manager who has to relay every technical question.Projects span hardware deployment, structured cab... Show more

Care Manager

Sunrise Senior LivingVancouver, British Columbia

Part-time

The Care Manager/“Designated Care Manager” is responsible for providing the highest degree of quality care and services to a consistent group of residents and their families in our assisted living/... Show more

Hair Stylist - West View Shopping Center

Great ClipsNORTH VANCOUVER, British Columbia, Canada

Full-time +1

Join a locally owned Great Clips® salon, the world's largest salon brand, and be one of the GREATS! Whether you're new to the industry or have years behind the chair…great opportunities await!!.Bri... Show more

BIM Manager

JacobsBurnaby, British Columbia, Canada

CA$118,300.00 yearly

Full-time

At Jacobs, we're challenging today to reinvent tomorrow by solving the world's most critical problems for thriving cities, resilient environments, mission-critical outcomes, operational advancement... Show more

Assistant Store Manager - adidas Brand Center Robson (#2068)

adidasVancouver, CA

Full-time

Contributes to meeting or exceeding store sales and profit targets by:.Championing individual uniqueness and celebrating the differences and similarities that bring us together.Passionately inspiri... Show more

Senior Mechanical Engineer, Mining, Delivery Center

StantecVancouver, BC

CA$106,700.00 yearly

Full-time +1

At Stantec, we know the work we do matters.From decarbonizing mines to modernizing electric grids and building the infrastructure that fuels communities, we’re powering the world.Our clients come t... Show more

Software Development Engineer II, AWS IAM Identity Center

Amazon Web Services Canada, Inc.Vancouver, British Columbia, CAN

Full-time

The AWS Identity team builds the secure identity, access, and resource management foundation for customers to scale in the AWS Cloud.By joining the AWS Identity team, you will work on massively sca... Show more

Nanny Wanted - I’m Looking For Part Time Helper In House With Experience $25/HourPlease Contact Me

CanadianNanny.caWest Vancouver, British Columbia, Canada

CA$25.00 hourly

Full-time +1

Eric's family in West Vancouver, BC is seeking a full-time, live-in nanny to care for their toddler girl.The ideal candidate should have previous experience with toddlers and be able to provide... Show more

Construction Manager

UBC Properties TrustVancouver, BC, CA

Permanent

UBC Properties Trust was established in 1988 with the mission to build financial legacy and create innovative spaces to live and learn.We develop, service and lease residential land at UBC to creat... Show more

Manager/Senior Manager, Turnaround & Restructuring

DeloitteVancouver, BC, BC, CA

Permanent

At Deloitte, our Purpose is to make an impact that matters.We exist to inspire and help our people, organizations, communities, and countries to thrive by building a better future.Our work underpin... Show more

Store Manager

PET VALUVancouver, British Columbia, Canada

Full-time

The Pet Valu family of stores includes Pet Valu, Paulmac's Pet Food, Bosley's, Tisol and Total Pet and together we are one of the largest retail operations in North America dedicated to providing f... Show more

Manager, Operations

Clark BuildersVancouver, BC

CA$100,000.00 yearly

Full-time

At Clark Builders, we’re more than a construction company — we’re purpose driven partners committed to building stronger communities.Serving institutional, commercial, and industrial clients across... Show more

Call Center & Contact Center Professionals

Hire Resolve.comVancouver, BC, CA

30+ days ago

Job type

Full-time

Quick Apply

Job description

Hire Resolve is assisting call centre and contact centre organisations in hiring experienced call centre professionals for multiple mid–senior opportunities across customer operations, service delivery, sales performance, and contact centre leadership. This is a multi-role opportunity spanning operations management, team leadership, quality assurance, training, workforce management (WFM), customer experience (CX), and performance optimisation—with progression toward senior leadership roles (Senior Manager, Head of Contact Centre, and Director-level positions).

Key Responsibilities

Lead and optimise day-to-day contact centre operations across voice, email, chat, and digital channels
Manage team leaders/supervisors and drive performance through coaching, KPIs, and structured scorecards
Improve customer experience outcomes (CSAT, NPS, first contact resolution) while balancing efficiency and service levels
Partner with WFM to manage forecasting, scheduling, real-time adherence, occupancy, and capacity planning
Implement QA frameworks, calibration routines, and root-cause analysis to improve consistency and compliance
Oversee onboarding, training, and knowledge management to maintain service readiness and quality standards
Deliver performance reporting (AHT, ASA, abandonment, conversion, complaints, attrition) with actionable improvement plans
Support contact centre technology adoption (CRM, CCaaS/telephony platforms, diallers, QA tools, analytics/BI reporting)
Ensure appropriate privacy and data-handling practices aligned with PIPEDA (and provincial equivalents where applicable)
Promote a safe workplace aligned with applicable health and safety expectations (province/territory dependent)

Requirements

Education/qualifications: Secondary school completion typically required; college diploma or bachelor’s degree (Business, Communications, Operations, Analytics, or related) is an asset. Equivalent experience is considered
Experience: Typically 6–12+ years in call centre/contact centre environments, including 3–6+ years in leadership or specialist ownership (Team Lead, Contact Centre Manager, Operations Manager, WFM/QA/Training Manager, Senior Manager)
Core capabilities:

People leadership, coaching, performance management, and change delivery
KPI-led operations management and continuous improvement (Lean/Six Sigma exposure is beneficial)
WFM fundamentals (forecasting, scheduling, real-time management, adherence)
Quality assurance, training design, escalation/complaints management, and CX improvement
Strong stakeholder management across Operations, IT, Compliance, Sales, and HR

Systems/tools (varies by role): CRM and case management (e.g., Salesforce, Zendesk, ServiceNow), CCaaS/telephony platforms, diallers, WFM tools, QA platforms, and reporting (Excel/Google Sheets; BI tools)

Benefits

Extended Healthcare Plan (Medical, Disability, Dental & Vision)
RPP - Group RRSP
Group Life - AD&D - Critical Illness Insurance
Paid Time Off Benefits
Training & Development