Consultant Jobs in Oakville, ON

Description

At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It’s why we’re coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we’re headed. We’re proud to share our story and Make Amazing Happen at CDW.

The Consultant performs ongoing client support for complex technical performance issues and develops recommendations to ensure adherence to service level agreements and customer service excellence. The Consultant may specialize in a particular discipline and continues to develop a platform of technical expertise, acts as a Subject Matter Expert.

In addition, the Consultant is required to provide input on how to drive process improvements, gain efficiencies, and create opportunities for improved workflow and automation. The Consultant acts as a primary technical owner on the assigned accounts. This role requires strong hands-on proven working experience on various SIEM technologies. This should include Deploying, managing, customizing, and optimizing a SIEM solution.

What you will do :

• Services Delivery – 50% job weight

Manages complex technical questions and ticket escalations and monitors system performance.

Identifies and provides recommendations for technical deficiencies, service performance issues, product utilization, bugs, and enhancements.

Participate notably in assigned self-paced trainings.

What we expect of you :

Holds technical Advanced or Expert level certifications for at least two (2) technologies for which CDW provides managed security services

Managed Security Services certifications may include, but are not limited to :

SIEM Products (Admin or deployment level) : IBM QRadar : Administrator, Deployment Professional, SumoLogic, Microsoft Sentinel, Splunk, Exabeam, Elastic

General Security Knowledge- GIAC, CISSP, CCSE, CEH, Security+ or other security certifications

In-depth knowledge of security logging for Linux, Windows, major EDRs, Firewalls, & Active Directory

Demonstrated strong hands-on working experience on SIEM technologies (QRadar, Splunk, Exabeam, SumoLogic, Microsoft Sentinel)

Previous experience working in a Security Operations Centre (SOC) environment.

The information in this description is intended to convey information about the job attributes, key responsibilities, and requirements of the job.  It is not an exhaustive list of the skills, efforts, duties, responsibilities or working conditions associated with the opportunity.  Descriptions are subject to change

At CDW, we strive to offer market-competitive total rewards packages to attract and retain talent. As such, we are committed to pay transparency and ensuring fair compensation for all our coworkers. Each of our roles is assigned a salary range that is informed by multiple sources of market data. We determine individual pay within a given range based on a candidate's prior experience, knowledge, skills and abilities. This approach allows us to offer competitive and equitable salaries that reflect the value and responsibilities of each role at CDW.

Salary : $97,000

We make technology work so people can do great things.

CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together, we unite. Together, we win. Together, we thrive.

CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.