Community association manager Jobs in Milton, ON

Job Description

Job Description

Salary : $105,000-$131,000

ONTARIO VETERINARY MEDICAL ASSOCIATION

JOB DESCRIPTION

TITLE : Manager of Member Services and Engagement

SUPERVISOR'S TITLE : Chief Experience Officer (CXO)

SALARY RANGE : 105,000-$131,000 / year (35 hours / week)

NOTE :

Posting closes at 12pm on June 16, 2025. Applications must include cover letter and resume.

Please visit the link below to apply :

POSITION SUMMARY

Reporting to the Chief Experience Officer (CXO), the Manager of Member Services and Engagement is responsible for overseeing association member recruitment, retention, member service delivery and engagement, to enhance the overall member experience. This role supports and executes the member engagement and experience strategy set by the CXO, ensuring alignment with the associations broader engagement and service goals. The Manager focuses on delivering valuable member benefits, fostering strong relationships and ensuring continuous improvement in services that support veterinary professionals or veterinarians.

The Manager will lead the member services team, the associations first point of contact for members, and oversee vendor and member service provider relationships to ensure high-quality, member-focused offerings. They will also work closely with the CXO to identify and secure new services and discounts that provide meaningful value to members.

Using metrics such as the Net Promoter Score (NPS) and member feedback, the incumbent will take a strategic, interdisciplinary approach to understanding and meeting members needs. Regular reporting to the CXO will ensure strategies align with the associations overall objectives. This role requires strategic thinking, relationship-building and autonomy to drive initiatives that strengthen membership value, engagement and satisfaction.

POSITION DUTIES AND RESPONSIBILITIES

1. Member Recruitment, Retention and Onboarding

Develop and implement strategies to retain and attract new members, ensuring continued membership growth.

• Strategic Growth and Outreach : Collaborate with the CXO, CEO, and Manager of Communications & PR, to develop and execute initiatives that drive membership growth, including targeted outreach at the Ontario Veterinary College and the broader veterinary community.
• Member Communications and Recruitment : Develop clear, compelling materials to support membership recruitment, retention and engagement. Work closely with the Manager of Communications & PR to ensure messaging is consistent, effective and clearly conveys the value of membership, services and benefits. Ensure outreach efforts align with the associations strategic objectives to attract new members and strengthen the member community.
• Annual Planning and Execution : Lead the development of a strategic recruitment and retention plan, in consultation with the Financial Services Administrator, to align timing and outreach efforts with key membership cycles.
• Process and Performance Oversight : Monitor recruitment, retention and engagement metrics, ensuring strategies align with organizational goals and drive measurable results.
• Onboarding and Engagement : Design and oversee a structured onboarding process to welcome new members, helping them integrate into the association and maximize the benefits of their membership.
• Retention Strategy : Develop initiatives that measure and strengthen member loyalty, including personalized outreach, engagement opportunities, and continuous evaluation of member needs.
• Strategic Project Management : Manage and execute key projects that enhance member experience, collaborating with the CXO to align initiatives with the associations overall strategic priorities.

2. Member Engagement

With support of the member services team, the manager will enhance member engagement through innovative programs and initiatives, leveraging metrics like NPS to measure success and identify areas for improvement.

3. Vendor and Member Benefits Management

Oversee vendor and member service provider relationships, with a particular focus on insurance offerings, to ensure high-quality service and performance while expanding and promoting valuable membership benefits.

4. Team Leadership

Lead and manage the member services team, the first point of contact for members, fostering a collaborative, high-performance culture that drives engagement and aligns with the associations goals.

What We Are Looking For

What We Offer

Fun (not awkward) team building activities.

Summer hours.

A culture that values work-life balance and employee well-being.

Professional development opportunities.

OVMAs Commitment to Diversity and Inclusion

The Ontario Veterinary Medical Association is committed to the principles of diversity and inclusion and rejects discrimination or harassment based on grounds such as race, colour, ancestry, ethnic origin, place of origin, age, creed, religion, sex, sexual orientation, gender identity, family status, marital status or disability. Every human being deserves to be treated with dignity and respect.

The well-being of our society and our profession is vital. OVMA is committed to ongoing and active promotion and maintenance of diversity and inclusion in its membership, leadership and organization; to ensuring that its services are provided without bias; and to educating its members regarding the value of diversity and inclusion.

OVMA is committed to working with the Ontario Veterinary College to ensure that the principles of inclusivity and diversity are reflected in the equitable selection of students, and to make veterinary education more accessible for underrepresented and minority groups. OVMA is also committed to working with the College of Veterinarians of Ontario to ensure that the principles of inclusivity and diversity are reflected in the licensing and regulation of Ontarios veterinarians.

Our Values

Integrity : We lead by example by taking pride in working honestly and doing whats right.

Connection : We nurture relationships and build bridges between people, organizations, generations and cultural groups so they can flourish.

Community : We are community builders and believe we are stronger together. We are enriched by the differences in experience, background and perspective that each person brings.

Innovation : We are trailblazers and lead the veterinary profession by remaining curious and doing things differently.

Care : We strive to make a positive impact on the world around us by taking care of each other, ourselves and our planet.