Community association manager Jobs in Edmonton, AB

About the Position :

Community Managers play a critical role in the successful operations of our apartment complexes and in the overall success of Hazelview. This role is primarily responsible for day to day operations of an assigned portfolio of buildings (at least 300-400 units) including : leasing, building operations and capital projects. Community Managers are confident leaders, possessing excellent communication skills with the ability to evaluate economic trends, profitability and marketing issues. This role requires the ability to work under pressure, handle varied emergency situations and to troubleshoot operational and management problems unique to an assigned area.

Key Responsibilities :

Customer Service :

• Ensure that a superior level of co-operation, service and support is provided to residents
• Confirm resident issues and service requests are promptly addressed
• Ensure building standards are maintained to a high level, and that site-level staff are performing duties in a professional manner
• Train site-level staff on Hazelview’s standards of Customer Service

Leasing :

Demonstrate excellent sales / leasing skills by minimizing vacancy (maintaining 100% occupancy)

Show suites and process resident applications and lease agreements with regular reporting to the Regional Office

Responsible for enforcing the terms of lease agreements, such as rent collection, rules and regulations, and following procedures of serving notices to residents

Assist in the implementation of marketing initiatives and related leasing functions

Operations :

Manage assigned portfolio of buildings to improve efficiency and reduce operating costs

Conduct inspection of grounds, facilities, and equipment to determine if repairs or preventative maintenance is required on a weekly / daily basis to monitor performance

Discuss possible renovations or improvements with Regional Manager or Property Manager

Ensure apartment complex is maintained and cleaned in accordance with company standards

Obtain quotes or bids from contractors for repairs, renovations and maintenance

Supervise contractor work to ensure it has been completed and review invoices

Responsible for ensuring that day-to-day operations of the building are carried out (general maintenance and cleaning)

Ability to coordinate after hours’ emergencies as required

Working knowledge of legislation pertaining to the Residential Tenancy Act

Ability to represent company at Landlord Tenant Board hearings

Management :

Directly manage on-site Team Members including : Building Managers, Assistant Building Managers, Maintenance Associate and Cleaners

Responsible for planning, assigning and directing work

Assist in training on-site Team Members (Building Managers, Assistant Building Managers, Maintenance Associates and Cleaners) with operational procedures

Analyze and resolve work problems or assist staff in solving work problems

Initiate or suggest plans to motivate workers to achieve work goals

Financial and Budgets :

Responsible for ensuring rent rolls are accurate

Review weekly vacancies / availability reports

Review and approve resident leases and renewal leases

Review rents to ensure they are “at minimum” market value

Job Requirements :

Education & Experience :

A diploma / degree and / or related experience

Approximately 5 years of related real estate experience

1-2 years of supervisory or managerial related experience

Exposure to multi-residential or other related industry asset class would be an asset

Certified Property Manager designation (CPM) or Accredited Residential Manager (ARM) an asset

WHMIS certification would be an asset

Experience with Fire Life Safety & Building Inspections would be an asset

Knowledge of current laws, legislation and rights concerning residents would be an asset

Knowledge of Building / Property Maintenance

Basic knowledge of plumbing, electrical, drywall, carpentry, painting, etc.

Proficient with use of basic handheld and electrical tools

Computer skills (Microsoft Office Suite, Yardi, Email, Internet)

Flexibility to work on-call on a rotating schedule (evenings & weekends)

Qualifications :

Excellent communication is required. Ability to speak other languages is considered an asset

Actively championing diversity and inclusion

A commitment to "Best in Class" Customer Service

A professional demeanor with strong communication skills

A demonstrated high degree of integrity, discretion and confidentiality

Ability to accurately listen, understand and respond to issues appropriately

Ability to work and act independently using good judgment

Ability to remain calm and focused in high pressure situations

Self-motivated individual who is proactive, takes initiative, is goal and results oriented, and works independently without a lot of direction

Superior organizational and time management skills to multi-task / prioritize and meet multiple deadlines

Flexible with a "can-do" and "no task is too big or small" attitude

Superior attention to detail and accuracy with excellent follow-up skills

Excellent problem-solving capabilities

Ability to speak other languages is considered an asset.

Actively championing diversity, equity and inclusion to create an environment of belonging

About the Company :

At Hazelview Properties we believe that apartments

are more than bricks and mortar - they are an experience.

Started in 1999 with one small building in Oakville Ontario, we now manage a portfolio of over 200 multi-family residential buildings throughout Alberta, Saskatchewan, Manitoba, Ontario, Quebec and Nova Scotia.

Hazelview Properties takes pride in ownership and an active hands-on approach to how we manage our communities. We are committed to fostering the long-term growth of our employees, communities and the investments we make for our clients. It’s one of the things we’ve always believed in, creating value for people and places.

At Hazelview, we know our greatest asset is our people. We go all out to build and nurture a diverse, equitable and inclusive culture where individual experiences and collective layers of difference are brought together to achieve greatness. We invest where we see potential, building for now and generations to come.

Vision : “We create value for people and places”.

Our Core Values :

Trust

Ambition

Collaboration

Ownership Mindset

Having Fun

Hazelview Property Services Inc. is an inclusive and equal opportunity employer. If you require an accommodation to participate in any aspect of the recruitment process or to perform essential job functions, please let us know. We will work with you to accommodate your needs and in accordance with all applicable legislation. Information related to accommodation requirements will be addressed confidentially.

Our vision for sustainability is to foster happy, healthy, thriving communities where we operate. We recognize that it is the responsibility of Hazelview to create an inclusive environment that respects the dignity and diversity of all team members. To learn more, please visit the following link :