Collections agent Jobs in North York, ON

Description

Who We Are: Hyundai Capital Canada (HCCA) is the Canadian captive finance business for Hyundai Motor Group. We go to market under the service brands Hyundai Motor Finance, Kia Finance and Genesis Finance. Through a network of over 450 Hyundai and Kia dealerships and 30 Genesis distributors nationwide, we provide indirect vehicle financing and leasing solutions to consumers and commercial customers.

Employee Value Prop and Culture: Our employees contribute every day to a culture that is fast-paced, dynamic, energized, agile, and collaborative. From our employee programs to the unique design of our offices, we strive to create a connected, fun, positive, and rewarding workplace where employees feel appreciated, proud of their company, and deeply invested in HCCA’s success.

Global One Company: Many countries. One identity. Hyundai Capital has offices around the world, including South Korea, the United States, China, the United Kingdom, Germany, and Brazil. Our work environments follow consistent themes that represent our global values: simplicity, collaboration, symmetry, and elements of nature.

Position Summary: The Director, Head of Collections and Recovery is responsible for leading the end-to-end collections strategy and operational framework across all stages of delinquency. This role devlops and governs collections and charge-off policies, treatment strategies, and decisioning frameworks, while partnering with Portfolio Risk, Operations Excellence, IT, Compliance, and Legal to improve cures, recoveries, customer treatment, and overall portfolio performance. The position also oversees asset protection, repossession, post-charge-off recovery, performance management, and third-party vendor governance, while maintaining the forecasting, reporting, and management infrastructure needed to support sound decision-making, regulatory compliance, and execution against business objectives. This a Hybrid role with 4 days per week requirement in the office.

Duties & Responsibilities:

• Lead the end-to-end collections strategy by partnering with Portfolio Risk, Operations Excellence, IT, Compliance, and Legal to design, implement, and continuously optimize treatment paths, segmentation, contact strategies, and strategic initiatives that improve cures, recoveries, and overall operational performance.
• Develop, govern, and enhance collections and charge-off policies, procedures, controls, and decisioning frameworks to ensure operational consistency, audit readiness, regulatory compliance, and effective execution across internal teams and third-party partners.
• Oversee asset protection, repossession, recovery, and post-charge-off strategies by establishing placement logic, hardship and exception rules, recovery pathways, settlement frameworks, and provincial compliance standards that reduce loss severity and maximize net recovery outcomes.
• Build and maintain the collections management infrastructure, including forecasting and capacity models, incentive frameworks, performance dashboards, budget planning, and P&L oversight, to support staffing decisions, financial discipline, strategy validation, and executive reporting.

Qualifications

• Minimum 10 or more years of management experience within the automotive finance industry
• Experience in collections required

Education & Certification:

• Bachelor’s degree in Finance, Risk, Business Administration, Economics or related fields.

Knowledge, Skills & Abilities:

• Demonstrated ability to lead large teams with a strong focus on culture, employee engagement, coaching, and creating an accountable, inclusive, and high-performing work

  environment.