Collections agent Jobs in Gatineau, QC

Contract position – Hybrid

Reporting to the Manager, Collections, the Collections Coordinator is responsible for providing professional and timely collections support for an assigned portfolio of Fasken clients. The successful candidate will act as a strategic partner to the lawyers they support, combining their customer service mindset with a strategic approach to the execution of their responsibilities to deliver results.

Hours of work are from 9:00 a.m. to 5:00 p.m. ET. Occasional pre-authorized overtime may be required to meet business and client needs. This is a hybrid role, with in‑office attendance required on an as‑needed basis.

This position is an 18-month contract opportunity.

Primary Responsibilities

• Strategically managing assigned portfolio through monitoring of portfolio dashboard and reports available to make best use of time and reduce risk exposures (systems used include Elite 3E, Power BI and e-Billing platforms)
• Providing professional and timely collection of outstanding assigned accounts by phone, e-mail and/or in person while maintaining excellent client relations
• Documenting all collection efforts by adding notes derived from calls/emails in the Firm’s accounts receivable collection system (Elite 3E) and escalate material exposure on an ongoing basis to Management
• Meeting with lawyers on regular basis (virtually or in person) to strategize collection efforts
• Forwarding necessary data to lawyers/assistants to facilitate the collection or write-off of accounts
• Provide inputs on at risk accounts for monthly reporting and review by the Finance Committee and Management Team
• Support testing and implementation of new tools and systems as needed
• Work closely with billing, e-Billing and Cash Applications Team to support smooth Order-To-Cash processes and procedures and timely collections and application of incoming cash
• Assisting with administrative, clerical and other duties related in the Firm’s management of accounts receivables

Required Knowledge and Experience

• College diploma in business administration - preferably with accounting related courses
• 3-5 years’ work experience in a similar role within a professional services firm
• Proficiency with Microsoft 365 applications (Word, Excel, Outlook, and PowerPoint)
• Experience with Power BI dashboards is desirable
• Working knowledge of acceptable credit control/collections methods, procedures and practices within a professional services environment
• Proficiency with a computerized collection management system and accounting system - Elite 3E is desirable

Pay Range

$60,000 to $70,000 per annum. Pay range to be commensurate with experience.

Vacancy

This role is being posted to fill a current vacancy.

AI Disclosure

Please note that artificial intelligence tools may be used to assist in screening, assessing, or selecting applicants for this position.

About Fasken

As a premier law firm with over 900 lawyers worldwide, Fasken is where excellence meets expertise. We are dedicated to shaping the future our clients want, precisely when it matters most. For more information, visit .

Diversity and Inclusion

At Fasken, we believe in a diverse workplace made up of people with unique experiences and qualities. It is important that all our members find our workplace welcoming and caring. An inclusive workplace creates a fair environment where people are respected and valued.

Accessibility and Accommodation

It is important to our Firm that all its members, including those with disabilities, find our workplace to be welcoming and supportive. Reasonable accommodations are available on request for candidates with disabilities taking part in all aspects of the selection process.

Background and Reference Checks

Any offer of employment may be conditional upon references and full background checks including a criminal record check, a credit check, employment and educational verifications.

NO AGENCIES, PLEASE.