Clinical research coordinator Jobs in Hamilton, ON

POSITION SUMMARY :

The Clinical Coordinator – Admin & Transitions (CC-AT) is responsible for providing administrative support as well as supporting various client transitions in a Retirement Home / Assisted Living care setting. The CC-AT plays a vital role in supporting new clients and their families during various points of change into and / or out of the program. This role is responsible for ensuring smooth, compassionate and well-organized transitions including care planning, and serves as a liaison between clients, families, internal care team, external partners, and various other stakeholders.

This role is also critical to the smooth day-to-day program operations through the provision of effective, efficient and client centered administrative duties. The CC-AT is responsible for ensuring excellence in program quality, compliance to regulatory requirements, continuous improvement initiatives, and overall program services. The CC-AT assists in the development of clear practices, protocols and strategies for effective program administration. This role helps to ensure an environment that prioritizes compassion, health, well being, independence, excellence and safety for all.

The CC-AT works in direct support of the Clinical Nurse Manager – CSS First Place, collaborates with the Operations Manager – CCC First Place, and may provide either clinical, administrative and / or operational back up to these two roles as necessary. Through the day to day work, this role will also support the Sr. Director – CSS in their corporate strategic initiatives, program and quality objectives, continuous improvement and client satisfaction goals. The CC-AT will also engage as a liaison between the program and head office as necessary.

CORE DUTIES AND RESPONSIBILITIES

Transitions and Client Services

• Engage as the first point of contact for community referralsConduct pre-admission assessments and consultations, understanding individual needs Participate in the development of transition plans and client care plans in compliance with medical, emotional and logistical considerationsServe as the primary point of contact for transitioning clients and their family / caregiversFacilitate information and orientation requirements, provide compassionate guidance and support with a client centered approach to new clientsSupport and liaison with other program staff including Clinical Nurse Manager, Operations Manager, front line staff, and other team members, in the interest of the client care needsCollaborate with external service and care providers, make arrangement in keeping with the needs of the client as necessaryMonitory client’s transition into the program during their initial days, offer support and guidance in cases where transitions are less smooth, escalate concerns appropriatelyAssist clients in understanding the services and activities available to them within the program, as well as within the communitySupport client events, activities, and wellness initiatives as needed (e. g. Flu shot clinic, celebration events)Foster positive relationships with clients and their family / care givers, and engage as a facilitator between clients, care teams and community partnersManaging Warm Transition ProtocolEducate and supervise delegated acts as requestedSchedule and organize client appointments
• Supports the Clinical Nurse Manager as their emergency back-up, collaborates effectively with them in day to day operational / clinical needs

Administration / Operations

CORE COMPENTENCIES

QUALIFICATIONS :