Clinical engineer Jobs in Scarborough, ON

It's fun to work in a company where passion meets profession, and every team member is not just an employee but a dedicated enthusiast, making the work journey truly enjoyable and fulfilling!

The Clinical Case Manager serves as a hybrid role between a Precertification Administrator and a Clinical Advisor. This position provides clinical support to the Precertification, Claims, and Customer Care Teams in Calgary or other offices as needed.

In this role, you’ll get to experience :

Clinical Responsibilities :

• Review precertification requests received via e-mail, medical opinion tool, request / complaint workflow tool, or verbally, providing expert medical opinions regarding medical necessity, length of stay, and reasonable and customary charges for medical services.
• Offer medical opinions for the Claims Team as required.
• Conduct second reviews and approve large claims as per current procedures.
• Perform clinical reviews and follow-ups on Disability Claims (Weekly Indemnity).
• Actively participate in managing major cases, including establishing reserves and appropriate follow-up.
• Provide training to TPA on medical topics relevant to claims adjudication.
• Participate in new projects as needed.
• Take an active role in the Precertification Department, handling all duties related to Authorizations.
• Review pending PEC requests and preapprovals in the main Precertification e-mail box or Intraqual. Prioritize and process all requests for the North / South American zone and emergency requests for other zones, including those received via the after-hours phone.
• Process precertification requests (PECs, LOGs, IOs) on V9 as appropriate :
• Receive requests for precertification by phone, e-mail, or Intraqual workflow.
• Check the eligibility of the insured.
• Confirm eligibility of expenses as per policy requirements and direct-payment guidelines.
• Issue Precertification Agreements on V9.
• Leave required notes in the appropriate section of V9 insureds’ records.
• Inform and respond to insured members’ inquiries about procedures to be followed or the status of their pre-certification file via telephone, fax, e-mail, or Intraqual workflow.

Performance Measures :

What you bring :

What do you need to succeed?

What’s in it for you :

MSH is an Equal Opportunity Employer

MSH Americas is an equal opportunity employer and does not discriminate against any employee or applicant for employment based on race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law. We encourage and welcome applicants from all backgrounds to apply for our open positions. Removing obstacles to offer fair access to jobs is our top priority. When a candidate asks for reasonable accommodation throughout the application process, a Human Resources professional will assist them. The information provided during the accommodation request process will be handled, saved, and utilized by the laws that apply to it and the rules of MSH International.

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