Client success manager Jobs in Montreal-Ouest, QC

Who are we?

Leadership Connect is a premier information service focused on developing relationships that impact decisions in government, business, and media. We leverage deep research expertise and cutting-edge technology to help clients win business and influence policy across various specialties and verticals. We are a close-knit team dedicated to helping each of our users make a difference.

Leadership Connect Canada (LCC) , a subsidiary of Leadership Connect Inc., is our Canadian entity operating in the Quebec province. This opportunity requires an applicant to live and work within the Quebec province.

About the Role

Leadership Connect is actively seeking a Client Success Manager to expand our Client Success team, focused on adding value to our clients\' experience. The Client Success team is critical to our clients solving their business challenges, providing the best insights and practices to maximize the functionality of Leadership Connect products. Client Success Managers regularly meet and engage with our clients, help to expand usage across accounts, and identify opportunities to better serve clients. This role is based remotely in the Quebec Province, reporting to the Client Success Team Leads.

Core Functions of the Role

• Driving user engagement through meetings with key account users both virtually and in person
• Owning the user engagement and growth of your territory becoming the client SME on Leadership Connect products and the solutions available to a client
• Onboarding new accounts, engaging and educating users on service best practices, positioning our clients to achieve their goals
• Troubleshooting user challenges through creative engagement and problem-solving with the client\'s needs top-of-mind
• Developing and expanding usage at all levels of an account, building advocacy with key account decision-makers
• Collaborate with our content, product, and sales front office teams, providing user feedback to improve our product offers

About You

What Is It Like to Work Here?

We foster an environment that encourages all our team members to excel by offering competitive compensation for top talent. We believe in creating a friendly and enjoyable workplace, with regular team-building events, happy hours, and more. Transparency is key within our company, and we hold monthly town halls led by our CEO to address questions regarding business plans, product direction, and company goals. In addition, we provide flexible PTO policies to ensure you can enjoy your time outside the office and focus on your personal life.

Are you ready to join our dynamic team and build meaningful relationships that make a difference? Apply today!

Benefits / Rewards

If you’re excited about this role but don’t meet 100% of the requirements, we still want to hear from you!

Leadership Connect is committed to building a diverse and inclusive workforce where unique experiences are valued and everyone has the opportunity to contribute. Research has continuously shown that women and people of color are less likely to apply for jobs unless they meet all of the listed qualifications. We want to help overcome this trend and seek to make space for unique and relevant skills and attributes. So, when applying to Leadership Connect we focus on evaluation based on key competencies needed for success in the position. We look forward to receiving your application!

Leadership Connect is committed to creating a diverse environment and is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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