Client success manager Jobs in Keswick, ON

The Care Company is a home health care company that's purpose is to create A Better Life for Those at Home. We help people stay in their homes for as long as they choose, and our real talent is helping people Make Each Day Count. We are a company that puts People First and seeks to get Better Today. By working at The Care Company, you will be part of a growing company that is helping seniors live well in their own homes!

We are looking for awesome, self-driven nurses to work throughout the Central Region to help ALC clients in their home environment. Please note, we are only looking to proceed with candidates who have full-time availability and meet the scheduling requirements below.

FT Scheduling Requirements:

• Available for 10-12 hour shifts
• Available Monday-Friday, day and evening availability preferred
• MUST be able to commit to a consistent, ongoing, weekly schedule for the foreseeable future
• available and willing to see multiple clients throughout the day, your day will likely consist of seeing multiple clients throughout this region.

PT Scheduling Requirements:

• Available for 10-12 hour shifts
• MUST be available Saturday AND Sunday, day and evening availability preferred
• MUST be able to commit to a consistent, ongoing, weekly schedule for the foreseeable future
• available and willing to see multiple clients throughout the day, your day will likely consist of seeing multiple clients throughout this region.

Requirements

• Previous experience supporting Ontario Health atHome (formly HCCSS) client is a strong asset
• Previous experience working as a visiting nurse in the community is a strong asset
• Complete comprehensive client assessments, develop care plans, implement and evaluate care based on best evidence/practices and on client’s unique needs
• When designated as a primary provider for a client caseload, you will be the point of care lead accountable for their care while working in collaboration with other care team members and the support functions.
• Support the client through care transitions by collaborating and connecting the client with community support services in their local community.
• Administer medications orally, topically, subcutaneously, or via G-tube, as per CNO scope and documented medical orders; document all administrations in the electronic Medication Administration Record (eMAR).
• Monitor and assess clients’ vital signs (blood pressure, pulse, temperature, respirations, oxygen saturation), document findings, and report any abnormal readings or concerns to the designated Care Coordinator or physician.
• Support clients with medical needs such as oxygen therapy (monitoring levels, changing tanks, checking saturation), G-tube feeding (preparing and administering formula, flushing lines), and suctioning as per training and client-specific protocols.
• Safely assist clients with mobility and transfers using mechanical lifts (Hoyer, sit-to-stand) or manual assistance, following prescribed mobility plans and ensuring proper body mechanics and safety procedures.
• Perform prescribed range of motion (ROM) and physical therapy exercises under direction of a physiotherapist or care plan, and assist with ambulation inside the home or outdoors if required.
• Observe and document any changes in the client’s physical, cognitive, or emotional condition, including changes in skin integrity, alertness, behaviour, and breathing patterns; escalate concerns as needed.
• Maintain accurate and timely documentation of all care provided, including progress notes, incident reports, and communication logs, in compliance with company and regulatory standards.
• Use and dispose of Personal Protective Equipment (PPE) such as gloves, masks, gowns, and eye protection as per infection prevention and control protocols and Public Health Ontario guidelines.
• Comply with organizational policies regarding infection control, client safety, privacy, and professional conduct; report all hazards or incidents to the supervisor immediately.

The following Requirements are MANDATORY:

• Active registration and in good standing with the College of Nurses of Ontario (CNO) as a Registered Nurse (RN)
• Current CPR and First Aid certification, completed through a recognized training provider within the past 12 months.
• Valid WHMIS 2015 certification, issued or renewed within the past 12 months.
• Negative TB test (2-step or 1-step with prior documentation), completed within the past 12 months.
• Proof of full COVID-19 vaccination, or exemption in accordance with the Ontario Human Rights Code.
• Clear Criminal Record Check with Vulnerable Sector Screening, issued within the past 12 months.
• Must be able to communicate effectively in English, both orally and in writing, for documentation and communication with clients and care teams.
• Must be comfortable and capable of providing care to both male and female clients of varying ages and care needs.
• Must have a valid driver's licence and reliable access to vehicle to complete daily tasks
• Ability to identify and report client care concerns to Care Coordinators when needed.
• Demonstrated experience delivering in-home care/community settings
• Gerontology competencies preferred
• Ability to be flexible and adaptable with excellent organizational skills
• Ability to take initiative and adapt to rapidly changing demands
• Excellent interpersonal, communication (oral and written) and critical thinking skills
• Demonstrated skills working independently and in a team environment

Benefits

• Competitive rates of pay $33.25-$43.25 depending on nursing designation
• Milage Reimbursement
• Performance-based bonuses
• PPE provided
• 24/7 Nursing Oversight
• Educational Training Opportunities
• Employee Recognition Program
• Health and Wellness Program