Client success manager Jobs in Dartmouth, NS

Job Description

What is the opportunity?

As Senior Manager, High Risk Client Management (HRCM), you will support the Director, HRCM by providing tactical direction and end-to-end ownership and execution of core risk decisions related to the identification, review, management, and escalation of higher risk clients including the risk assessment and enhanced due diligence (EDD) processes to mitigate against financial, regulatory, reputational, and legal risks at RBC using a risk-based approach. This role also requires the following: maintaining responsibility for the identification, confirmation, management, and approval process for the on-boarding and periodic review and assessment of high risk clients, and managing a team of approximately 5 to 10 staff.

What will you do?

• Prioritize and manage HRC Enhanced Due Diligence (EDD) risk assessment workflow processes for the Canada Personal & Commercial Business unit and ensure the Global Standards for Client Risk Management (CRM) and EDD are executed consistently
• Partner with the Financial Intelligence Unit (FIU), Insights & Analytics, and Global AML Compliance teams to ensure HRC risk assessments are appropriately coordinated, routed, and escalated where relevant, using a risk-based approach
• Responsible for the oversight of timely, accurate, and complete files across the HRC Team, including the consistent and standard use of the case management tool
• Create an environment and culture that allows us to attract and retain high performing employees
• Help individuals and teams achieve high performance through building capabilities, and effective coaching and performance management
• Provide candid and actionable feedback, coaching and development on progress toward goals and behaviors exhibited to achieve outcomes through regular check-ins to support the Growth Mindset, and a focus on living RBC values
• Assist the Director, HRC in the annual review of HRC policies and procedures
• Liaise and partner with the Insight & Analytics and Transformation Teams, as well as other internal partners to ensure smooth implementation of all process documentation, process improvement changes and any major projects

What do you need to succeed?

Must-have

• 5+ years of demonstrated knowledge of or experience in financial and money laundering crimes/High Risk Clients/EDD investigations and / or a law enforcement / regulatory background and/or banking background
• Knowledge of AML compliance requirements and regulations for Canada, US and other jurisdictions where RBC operates
• Knowledge of regulatory requirements such as: AML – Canada / US, OSFI, OFAC, OCC, Bank Act, CPA, IDA/OSC, BSA, PIPEDA
• Awareness of business applications, industry standards and service management.
• Awareness of banking products, requirements and regulations
• Skilled in Microsoft Office Outlook, Excel, Word applications. – (Level 2 or above)

Nice-to-have

• Post-secondary education or equivalent experience
• CAMS designation

What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits and competitive compensation
• Leaders who support your development through coaching and managing opportunities
• Work in a dynamic, collaborative, progressive, and high-performing team
• Opportunities to do challenging work

Job Skills

Analytical Thinking, Anti-Money Laundering (AML), Change Management, Coaching, Communication, Critical Thinking, Decision Making, Decision Management, Development Coaching, Due Diligence, Execution Excellence, Financial Regulation, Group Problem Solving, Interpersonal Relationship Management, Operational Integrity, Organizational Governance, People Management, Periodic Reviews, Process Management, Strategic Thinking

Additional Job Details

Address:

120 WESTERN PKY:BEDFORD

City:

Bedford

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

GROUP RISK MANAGEMENT

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2026-07-07

Application Deadline:

2026-07-28

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.