Client relations specialist Jobs in Surrey, BC

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.

Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

Iron Mountain is seeking a dynamic Employee Relations Specialist to join our Human Resources Service Delivery team. In this role, you will be responsible for providing expert consultation and execution on complex Employee Relations (ER) matters, independently managing escalated cases from initiation through to resolution. You will play a critical role in mitigating risk, ensuring regulatory compliance, and fostering a positive, productive work environment across the organization.

The Human Resources Service Delivery team focuses on delivering consistent, high-quality, and timely support across various HR functions to the entire Iron Mountain workforce.

What You’ll Do (Responsibilities)

• Manage complex Tier 3 employee relations (ER) cases, including investigations, disciplinary actions, policy breaches, performance management, driver standards, agency claims, unemployment matters, and terminations—assessing risk and escalating to Legal as needed while maintaining complete case documentation.
• Serve as escalation point for Tier 1 and Tier 2 queries, providing expert guidance and ensuring timely, accurate resolution of advanced ER issues.
• Partner with internal and external legal advisors on ER reporting, case strategy, compliance, and risk assessment, ensuring alignment with legal requirements.
• Provide ongoing coaching, consultation, and feedback to people managers, supporting day-to-day employee issues and strengthening ER capability across the organization.
• Conduct employee and ethics line investigations, issuing termination documents where needed and processing unemployment-related actions.
• Review and improve ER processes and documentation, ensuring consistency across specialists and elevating needs for updates or creation of new procedures.

What You’ll Bring

What We Offer

If you are a resourceful and experienced Employee Relations professional ready to make a significant impact on our organization, apply today to join the Iron Mountain team!

Ce que vous ferez (Responsabilités)

Dans le rôle, vous devrez :

Ce que vous apporterez

Le ou la candidate idéal(e) possède :

Ce que nous offrons

Si vous êtes un(e) professionnel(le) des relations avec les employés, dynamique et expérimenté(e), prêt(e) à avoir un impact significatif au sein de notre organisation, postulez dès aujourd’hui pour vous joindre à l’équipe d’Iron Mountain !

Category : Human Resources

Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers’ assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here.

Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together.

If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to accommodationrequest@ironmountain.com. See the Supplement to learn more about Equal Employment Opportunity.

Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.

To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE

Requisition : J0095239

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