Claim adjuster Jobs in Waterloo, ON

Job Description

Job Description

Company Description

Who We Are

With every job, there’s always the question of “why”. Why join a company? Why be part of their mission? Here, the why is easy. It’s because at some point, we’ve all needed someone there for us.

At the OTIP Group of Companies (OGC), we believe that something special happens when employees feel valued for the work they do, supported as the people they are, and included in the very fabric of the organization : they bring their best to work every day. And that's why we mean it when we say we put our people at the centre of everything we do. Join us as we grow our way into a future that reimagines what it means to deliver meaningful benefits support and service.

Job Description

What You’ll Do :

Reporting to the Vice President, GL&DC, you’ll responsible for the integrated delivery of life and disability claim services. This includes but is not limited to providing leadership to the following teams : Administration Services, Early Intervention, Rehabilitation Services, Quality Assurance, Learning and Development, Business Strategy and Implementation, Lead Pharmacist Program. This position is responsible for member, client, and vendor relations as it relates to GL&DC. In addition, is responsible for planning and driving the overall vision, implementing cost-effective long-term disability (LTD) claims management processes and procedures, best practices, digital technology and benchmarking analysis.

The core parts of your role will be to :

• Oversees the execution of business operations to optimize member outcomes and LTD plan results while meeting the company’s strategic goals.
• Develops clear and measurable departmental plans for service areas, guidelines, key operational initiatives, and has input to financial projections within established Group Insurance Services (GIS) strategic priorities and financial objectives. This includes gathering pertinent business, financial, service, and operations information and forecasting requirements to enable GL&DC to strategically deliver exceptional service at a reasonable cost.
• Creates an employee environment capable of delivering on member expectations consistently and at a reasonable cost. This includes applying best practices in administration and service areas and creating an environment receptive to customer needs and oriented towards continuous improvement. Works collaboratively and effectively with internal teams and closely with the other Director to ensure ongoing teamwork and coordination of activity as appropriate.
• Understands and deploys the tools and techniques of a performance based-coaching operating culture.  Develops an environment in which GL&DC leaders reflect the values of OTIP and the departmental goals, where personal growth and operational improvement are a continuous focus.  Also creates a high level of employee engagement and a low level of unplanned employee turnover.
• Provides regular updates to the VP, GL&DC, including progress against annual business / personal objectives, relevant business opportunities, results, trends and competitive information.
• Leads the performance management process by communicating job expectations and tracking progress of individual activities and effectiveness. This includes determining team and individual goals, offering job coaching, training, conducting monthly one-on-one meetings, motivating and providing support to help managers meet objectives and quality requirements, reviewing progress, and offering feedback as required.  Holding team members accountable to deliver on expectations, having difficult conversations and celebrating successes as appropriate.
• Continuously improves cost effective exceptional services levels. Maintains professional and technical knowledge by attending workshops, reviewing professional publications, establishing personal networks in insurance and education, benchmarking best-in-class practices, and participating in professional societies.
• Actively participates in and provides input into the development of the Group Insurance (GIS) strategic plan, ensuring adequate representation and working in the department’s best interests for delivery of goals.
• Performs other duties within competence, as assigned.

Qualifications

Let’s Talk About You :

This is the unique blend of skills and experience we would love to see in an ideal candidate :

We also consider your potential.   If you know you have what it takes to do the job, but your experience doesn’t exactly match the qualifications above, we encourage you to apply and provide us with more details about why you think you would be a great fit.

Additional Information

Some of the Perks We Offer :

We offer best-in-class pension and benefits, total reward programs and comprehensive mental wellness supports to set you up for every success in and outside of work. Here are just some of the reasons you’ll love working here :

Let’s work together! If you are interested in this opportunity, please  apply online.

OTIP and its group of companies strive to create an accessible and inclusive work environment where everyone is treated with respect and dignity. Upon individual request, we will endeavor to remove any barrier to the recruitment and selection processes and provide accommodations for persons with disabilities.

As a business, we protect what matters most to our members. As an employer, we value what matters most in our workplace. Together, this includes fostering a diverse, equitable and inclusive environment for all. We are committed to learning and evolving so we can continue to celebrate what makes us special. You are who you are, and our differences are what make us unique.

We are an equal opportunity employer and encourage applications from all qualified individuals. We thank all applicants for their interest; however, only candidates selected for an interview will be contacted.

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