City manager Jobs in Victoria, BC
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City manager • victoria bc
Last updated: 1 day ago
The Account Manager will oversee and assist customer success employees in the performance of their job duties such as responding to customer inquiries and resolving issues or complaints.Help build ...Show moreLast updated: 30+ days ago
Blackwood Management Corporation is a respected Canadian real estate investment and asset management firm serving institutional and private clients nationwide.
The team is known for consistently del...Show moreLast updated: 14 days ago
Internal (Open to current City of Victoria employees only).Continuous (Regular Full-Time).This is a CUPE Local 50 position.
Performs a variety of intermediate skilled tasks in the trades of horticul...Show moreLast updated: 22 days ago
Vivid Solutions is an innovative software development company dedicated to providing user-centred and cutting-edge technology solutions for our clients in the BC Government sector.We thrive on tack...Show moreLast updated: 30+ days ago
You've been working your way up in the restaurant world for awhile.Maybe you even have a little college under your belt on the subject.
Whatever the case may be, you know you want to manage a re...Show moreLast updated: 30+ days ago)
A locally owned construction management and general contracting firm is seeking a Project Manager to oversee commercial and multi residential projects across Greater Victoria.The team offers steady...Show moreLast updated: 30+ days ago
At West Coast Seniors Housing Management, we see our communities as a family and we are equally committed to our residents and our staff.
We provide an engaging work environment and treat each other...Show moreLast updated: 21 days ago
Join easyfinancial, the consumer lending driver behind goeasy’s rapid growth.We’ve earned prestigious accolades including being named one of.
Canada’s Top Growing Companies.TIME Ma...Show moreLast updated: 30+ days ago
As a Project Manager, you are passionate about the built environment and are responsible for the planning, coordination, and delivery of architectural projects preliminary design through to constru...Show moreLast updated: 9 days ago
Reporting to the General / Operations Manager the Project Manager (PM) will be responsible for managing all aspects of the project including obtaining quotes from sub- trades budgets final repair est...Show moreLast updated: 8 days ago
The Branch Manager, Auto Insurance will be accountable for the success of the branch by ensuring all staff are equipped with the resources and knowledge needed to provide excellent customer service...Show moreLast updated: 1 day ago
IT initiatives for a Victoria based client of ours.This role partners closely with business and technology leaders to deliver high-impact programs with strong execution discipline.This is a deliver...Show moreLast updated: 8 days ago
Work schedules are expected to be shifts of 8 hours 5 days a week.Depending on the business operation, these shifts will continuously vary from early mornings, day, afternoons, evenings and overnig...Show moreLast updated: 30+ days ago
We're looking for outgoing and energetic General Managers!.General Managers provide the vision and leadership to all Crew, Shift Supervisors and Restaurant Managers to ensure that each customer...Show moreLast updated: 30+ days ago
At RONA, our employees let their passion blossom every day.Our teams are driven by the desire to help people bring their projects to life and are committed to making a difference in the communities...Show moreLast updated: 1 day ago
Family Practice - Locum, Arbutus Family Medicine (100-2106).Arbutus Family Medicine are seeking locums for flexible dates and hours with.
This is a 8 physician, 4 MOA group.Practice Information / Requ...Show moreLast updated: 30+ days ago
Parts Manager for an exciting opportunity based in Langford / Victoria, BC!.Imagine building your career in one of the most beautiful places in the country —.
Whether you already live on the Isl...Show moreLast updated: 25 days ago
Agropur is looking for a Operations Manager to join is Victoria team.Reporting to the Plant Director, the Operations Manager plans, manages, and leads production and cooler warehouse activities at ...Show moreLast updated: 14 days ago
Welcome to The Canadian Brewhouse, Canada's fastest-growing independent restaurant group! We know that without our incredible teams we wouldn't be a fraction of where we are today.Our teams...Show moreLast updated: 30+ days ago
Account Manager
Targeted TalentVictoria, BC, CanadaFull-time
- Promoted
Operations Manager
HaysVictoria, BC, CanadaFull-time
Trades Assistant (Open to current City of Victoria employees only)
City of VictoriaVictoria, British Columbia, CanadaFull-time
Office Manager
Vivid SolutionsVictoria, British Columbia, CanadaFull-time
General Manager
Domino's Pizza CanadaVictoria, BC, CanadaFull-time
Project Manager
SSA Recruitment (CA)Victoria, BC, CanadaFull-time
- Promoted
General Manager
Retirement ConceptsVictoria, Capital Regional District, CanadaFull-time
Branch Manager
easyfinancialVictoria, BC, CanadaFull-time
- Promoted
Project Manager
MJM Architect Inc.Victoria, BC, CanadaFull-time
Project Manager
ServiceMaster RestoreVictoria, British Columbia, CanadaFull-time
- Promoted
Branch Manager
WaypointVictoria, BC, CanadaFull-time
Project Manager
Robert HalfVictoria, BC, CAPermanent +1
Quick Apply
- Promoted
Food Service Manager / General Manager
McDonald'sVictoria, British Columbia, CanadaFull-time
General Manager
Wendy's CanadaVictoria, BC, CanadaFull-time
- Promoted
Department Manager
RONA+Victoria, BC, CanadaFull-time
- Promoted
Family Practice - Locum, Arbutus Family Medicine (100-2106)
Island HealthSaanich, Capital Regional District, CanadaPart-time
Parts Manager
Fuze HR Solutions Inc.Victoria, BC, CanadaFull-time
Operations Manager
AgropurBritish Columbia Victoria, CANFull-time
Quick Apply
Service Manager
The Canadian BrewhouseVictoria, BC, CanadaFull-time
- Moose Jaw, SK (from $ 122,800 to $ 288,743 year)
- Thunder Bay, ON (from $ 68,450 to $ 267,300 year)
- Hamilton, ON (from $ 58,372 to $ 267,300 year)
- London, ON (from $ 53,601 to $ 208,651 year)
- St. Thomas, ON (from $ 134,220 to $ 207,817 year)
- St. Catharines, ON (from $ 121,433 to $ 207,817 year)
- Fort Saskatchewan, AB (from $ 91,254 to $ 206,578 year)
- Mississauga, ON (from $ 118,289 to $ 206,455 year)
- East York, ON (from $ 75,391 to $ 201,662 year)
- Williams Lake, BC (from $ 99,099 to $ 193,258 year)
Account Manager
Targeted TalentVictoria, BC, Canada30+ days ago
Job type
- Full-time
Job descriptionBachelor's degree in business, technology or similar At least five years of customer success experience required. At least two years of experience in a supervisory role preferred. At least two years of experience in customer service or customer success in the manufacturing industry Excellent communication and presentation skills Must be personable and enjoy working with people in an entirely customer-facing role Knowledge of project management / delivery methods and tools Organized, detail-oriented, and able to support many clients at once. Ability to deal with ambiguity and structure the unstructured Demonstrated ability to work both collaboratively as part of a team and independently with minimal supervision Strong problem resolution skills and proven ability to engage and interact with internal teams to resolve client issues Work logically to diagnose and resolve basic to intermediate issues and recognize circumstances that require escalation Comfortable using and learning software, including MS Office (Excel), multiple internet browsers, ticketing / tracking systems Experience in the Food & Beverage or Consumer Packaged Goods domain preferred Experience with Salesforce (or other CRM) desired Ability to travel (job requires up to 30% travel) Comfortable working as needed in a remote environment with video-conferencing tools Excellent management and supervisory skills. Excellent verbal and written communication skills. Extensive knowledge of customer service procedures and principles. Organized with attention to detail. Ability to resolve customer complaints and issues while maintaining a professional and calm demeanour. Ability to coach and mentor customer success representatives.
Job Description
Job Description
Job Summary :
The Account Manager will oversee and assist customer success employees in the performance of their job duties such as responding to customer inquiries and resolving issues or complaints.
Duties / Responsibilities :
- Help build the infrastructure and standard operating procedures for the department
- Help create company guidelines particularly related to quality of service
- Manage the department and ensure the team complies with company guidelines particularly related to quality of service.
- Prepare knowledge-based documents such as summaries and responses to frequently asked questions.
- Hire entry-level customer success employees.
- Train new employees in the company's customer service policies, procedures, and best practices.
- Organize and oversee the schedules and work of the department.
- Conduct performance evaluations that are timely and constructive.
- Handle discipline and termination of employees as needed and in accordance with company policy.
- Monitor or review calls or other correspondence between representatives and customers.
- Ensure that representatives are informed about changes to company products and services.
- Collect data and prepares reports on customer complaints and inquiries.
- Prepare monthly reports summarizing the assigned customer success teams performance.
- Assist with budget preparation for the Customer Success department.
- Perform other related duties as assigned.
Required Skills / Abilities :