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Cisco voice engineer Jobs in Toronto, ON

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Cisco voice engineer • toronto on

Last updated: 1 day ago

Trading Technology Voice Analyst

NBCToronto, Ontario
Full-time +2

This position supports Electronic Trading and Market Making at National Bank Financial Group.As a Trading Technology Voice Analyst, you will manage and maintain our C9 phone systems and NTR (Nice T...Show more

Data Engineer

VeemToronto, ON, CA
Full-time
Quick Apply

Role: Data Engineer Location: Fully Remote - EST Time Zone - In Canada Comp: Salary + Bonus + Health Benefits Why Veem?.Veem is transforming how businesses move money globally.Traditional cross-bor...Show more

Quality Engineer

ScotiabankToronto, ON, CA
Full-time

Develop, schedule, coordinate and execute test procedures of systems and software for multiple projects for system integration.Work closely with program managers and QA lead across scotia digital l...Show more

Project Engineer

Technical Management GroupToronto, Ontario, Canada
Full-time

General Accountability and Summary.This role will appeal to a collaborative individual, with a broad interest in and exposure to various aspects of engineering design and project management in the ...Show more

Electrical Engineer

LTLToronto, CA
Full-time

We are seeking a detail-oriented Electrical Engineer to work in our branch located near Toronto Pearson International Airport.The successful candidate will have knowledge and extensive experience w...Show more

Project Manager - Cisco Telephony Project

PeopleToGoToronto, ON, Canada
Temporary
Quick Apply

Job Title: Project Manager for Cisco Telephony Project.Type: 12 month Contract (8 hours a day/5 days a week).Our client is seeking a talented Project Manager for Cisco Telephony Project to join the...Show more

AI Readiness Specialist - Cisco AI PODs

ELITSToronto
Full-time

Our parent company Iver has 1, employees today and is growing and now we are looking for new employees who want to join our journey.As part of Accelerate at Iver, you are at the absolute forefront ...Show more

Voice & Video System Admin II

Rogers CommunicationsToronto, ON, CA
Full-time +1

Our Technology team wakes up every day with one goal in mind - connecting Canadians to the people and things that matter most.Together, we are proud to support 30 million Canadians each month throu...Show more

Korean Speaker - Test Voice Modes of AI Models

Productive PlayhouseToronto, ON, CA
Full-time
Quick Apply

Join our team of Korean speakers!.Apply now and complete onboarding upfront — be ready to start the moment projects go live.We’ll contact you immediately to confirm your availability.Don’t miss you...Show more

Voice of Customer (VoC) Insights Analyst

NearSourceToronto, ON, Canada
Full-time
Quick Apply

Job Title: Voice of Customer (VoC) Insights Analyst.Job Location: Hybrid (3 days remote), Toronto, Canada.NearSource is seeking a Voice of Customer (VoC) Insights Analyst to drive customer-centric ...Show more

Engineer

Toronto HydroToronto, ON, CA
Full-time

Target Variable Performance Pa.The salary range shown above reflects the expected compensation for this position.The final salary offered will be determined based on a holistic assessment of the ca...Show more

DevOps Engineer

AlstomToronto, ON, CA
Full-time

At Alstom, we understand transport networks and what moves people.From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility...Show more

Staff Engineer

Royal Bank of Canada>TORONTO, Canada
Full-time

Join a high-impact team leading RBC’s call centre and branch technology transformation.As the Backend (Java & Spring) Lead Developer, you will drive the design, development, and maintenance of GenA...Show more

Manufacturing Engineer

Jacobs & Thompson IncToronto, ON, CA
Full-time
Quick Apply

Company Overview Jacobs and Thompson Inc.We are a vertically integrated, growing fabricator within the GTA founded in 1947.We are committed to delivering high-quality products that meet the needs a...Show more

IPT Cisco Engineer

PeopleToGoToronto, ON, Canada
Permanent
Quick Apply

Location: Toronto, ON or Florenceville, NB.Type: Contract 3 to 6 months plus.Hourly Rate: Negotiable and dependent on experience.Skills/Experience Required Includes:.Education: Relevant post second...Show more

RQ00565 - Sr. Infrastructure Integration Specialist (N/S)

Source CodeToronto, ON, Canada
Full-time
Quick Apply

Infrastructure Integration Specialist (N/S).ONSITE 5 days - Dundas Street West, Toronto .Provides specialized technological support in the build of: Network or Server and SAN infrastructure.Experie...Show more

AI Engineer

Company 1 - The Manufacturers Life Insurance CompanyToronto, Ontario
Full-time

We areseekinga highly skilled hybrid GenAI and machine learning engineer to design, test, and deploy Generative AI (GenAI), Large Language Model (LLM)-powered capabilities and machine learning solu...Show more

Platform Engineer

ScotiabankToronto, ON, CA
Full-time

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.The Platform Engineer will play a critical role within the Enterprise Data & AI Technology orga...Show more

People also ask
Trading Technology Voice Analyst

Trading Technology Voice Analyst

NBCToronto, Ontario
30+ days ago
Job type
  • Full-time
  • Part-time
  • Permanent
Job description
Attendance
On-Site
Job number
27521
Category
Senior Professional
Status: Permanent
Type of Contract
Permanent
Schedule: Full-Time
Full Time / Part Time?
Full-Time
Posting date
18-Jul-2025
Location: Toronto, Ontario
City
Toronto
Province/State
Ontario
Area(s) of interest: Information technology
This position supports Electronic Trading and Market Making at National Bank Financial Group.
As a Trading Technology Voice Analyst, you will manage and maintain our C9 phone systems and NTR (Nice Total Recording) solutions.
You will be responsible for the configuration, monitoring, maintenance, and troubleshooting of telephony infrastructure and call recording systems to ensure reliable and compliant communications across the organization.
You will have a solid understanding of financial trading environments, low-latency voice communication, and regulatory requirements.
The position is located in Toronto.

Your job
  • Manage, maintain and support our Symphony Cloud 9 (C9) trader phone and NTR (Nice Total Recording) solutions
  • Configure, monitor and troubleshoot telephony infrastructure and call recording systems to ensure reliable and compliant communications
  • Provision new users, manage access control, configure button layouts, and ensure correct routing of trader calls
  • Provide training and support for end users
  • Manage private wire connections, intercom circuits, and hoot ‘n’ holler setups as well as call routing configurations, call groups, IVR menus, and reporting tools
  • Administer and support NTR (Nice Total Recording) platforms, ensuring proper call logging, storage, and retrieval
  • Proactively monitor system performance, call quality, and uptime for both C9 and NTR systems
  • Provide L2/L3 support for voice incidents, system alerts, end-user issues, service interruptions and hardware/software issues
  • Ensure systems are configured and maintained to meet regulatory/compliance standards and complete/support audits as required
  • Participate in or lead system upgrades, migrations, and infrastructure enhancements
  • Coordinate with vendors and service providers on circuit provisioning, maintenance, and support escalations
  • Coordinate and perform software updates, patches, and system upgrades
  • Maintain accurate documentation of system configurations, procedures, support processes, floor plans, circuit lists, dial tone lists, etc.
  • Develop and enforce voice system best practices and security standards.
Your team

The IT and Operations team is made up of more than 5500 proactive, collaborative experts who work with agility to seize opportunities, stay on the cutting edge of technology, and continuously improve our processes.

You’ll report to the Senior Manager.

We want to contribute to your quality of life by offering you as much flexibility as possible. For example, we offer hybrid work (remote and in the office) environment along with a flexible schedule that you can adapt to your needs.

The Bank values ongoing development and internal mobility. Our personalized training programs with on-the-job learning help you to master your role and develop new fields of expertise. Tools such as the Data Academy, language training, coaching, and mentoring support are always available.

Prerequisites
  • Degree in computer science or information management and 2+ years of experience managing enterprise telephony systems, ideally with C9
  • Hands-on experience with NTR (Nice Total Recording) or similar call recording solutions
  • Strong understanding of VoIP protocols, SIP trunking, and network fundamentals
  • Understanding of trading floor operations and urgency of voice communications
  • Strong documentation and communication skills
  • Ability to maintain positive and professional relationships with external vendors, service providers and users (Traders).
  • Experience in financial services or other regulated environments, an asset
  • Familiarity with compliance frameworks involving call recording and data retention, an asset.
Languages:
English

Skills

Analytics Application Security C# Database Design DevOps Diversity & Inclusion Functional Analysis Java Python System Deployment Teamwork Testing Web Development Cloud-Native Architecture Containerization
Your benefits
In addition to competitive compensation, upon hiring you’ll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family.
* Health and wellness program, including many options
* Flexible group insurance
* Generous pension plan
* Employee Share Ownership Plan
* Employee and Family Assistance Program
* Preferential banking services
* Opportunities to get involved in community initiatives
* Telemedicine service
* Virtual sleep clinic
These are a few of the benefits available to you. We have an offer that keeps up with trends as well as your needs and those of your family.
Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We actively listen to employees’ ideas. Whether through our surveys or programs, regular feedback and ongoing communication is encouraged.
We're putting people first
We're a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on peoples' lives. Our core values of partnership, agility, and empowerment inspire us, and inclusivity is central to our commitments. We offer a barrier-free workplace that is accessible to all employees.
We want our recruitment process to be fully accessible. If you require accommodation, feel free to let us know during your first conversations with us. We welcome all candidates! What can you bring to our team?
Come live your ambitions with us!