Chief operations officer Jobs in Williams Lake, BC

Craftsman Collision is the largest independently owned and operated auto body repair chain in Canada – but we’re also a family that cares about the people we work with. Are you ready to reach your full potential and build a fulfilling career- while having fun along the way? Then consider joining our team of more than 500 ambitious people who share our commitment to excellence.

We are currently looking for someone to join us full time for the role of Operations Trainee, to assist our operations manager, in the Okanagan.

The operations Trainee is responsible for supporting multiple locations in a region through a variety of roles as required. They support the Operations Team in providing leadership, direction, and guidance to ensure shop operations run efficiently and effectively. We offer a competitive salary range between $45000 - $55000 per year, along with 3 weeks of paid vacation per year.

This position requires frequent travel across several locations in the area.

KEY RESPONSIBILITIES

• Provides the highest levels of customer service, both internally and externally, with the goal of continuously improving the customer experience;
• Supports daily operations by providing leadership to ensure stakeholder objectives are met in a safe, effective, ethical and positive manner;
• Supports management of shop in alignment with The Craftsman Way (TCW);
• Provides vacation coverage as required under the direction of the regional operations manager;
• Uses company dashboard to accurately identify and prioritize tasks;
• Actively participates in daily production meetings;
• Maintains professional relationships with all stakeholders;
• Writes estimates and schedules repairs as required;
• Uses Craftsman Management System to enter parts and sublet invoices as required;
• Utilizes expert understanding and application of all insurance / fleet specific policies and procedures;
• Supports daily production, work flow and quality control of the shop;
• Walks with purpose, demonstrates care about the whole vehicle and all stakeholders;
• Works with assigned Operations team members and Shop Manager to follow operational goals, in alignment with organizational objectives;
• Proactively takes steps and leverages all systems and resources to reduce effort in order to increase touch time and reduce vehicle days in shop;
• Ensures compliance with internal policies, procedures and guidelines to promote their consistent application within the Company;
• Brings forward suggestions for training needs based on observations;
• Brings forward suggestions to continuously improves processes;
• Supports company standards in SPARKLE, safety and security;
• Represents and promotes the Craftsman Collision brand in a positive manner aligned with stated values in all dealings internal and external; and
• Other duties as required.

Requirements

Benefits

When you’re part of the Craftsman Collision team, you get valuable perks like extended health and dental, professional development, certified training and more.

Your resume should clearly outline how your qualifications & experience fit this position.

Thank you for your interest in Craftsman Collision